thread Re: Where did the "Edit" button go? in Archived Discussions (Read Only)

Where did the "Edit" button go?

avagrace — Wed, 31 Aug 2016 00:09:54 GMT

Is anyone else missing the "edit" button from the home screen on app? It was there 10 minutes ago.. ???

Re: Is anyone else missing the edit button from the home screen on app?

Fandom — Tue, 30 Aug 2016 21:22:24 GMT

I just came onto this forum to check and see about this very same thing. It looks like they've removed the Edit button in order to add the Items category. I really, really do not like this change.

Before, I could select "Edit" and scan the barcode of something to easily edit or add it into the system. Two steps. Now, I have to select the menu button, "Items," "Create item," and then scan the barcode before I can enter the item. That's four steps now, for each item. If the item doesn't have a barcode, then I have to look it up each time, which adds another step. -And from the "Items" screen, I can't check to see if an item is already input by scanning its barcode. I have to constantly go back and forth between the register and the Items screen to find out the prices of items as I stock and enter them. Considering this is our new stock day, this is incredibly frustrating. It's taking me twice as long to enter things.

Please bring back the Edit button!

Re: Is anyone else missing the edit button from the home screen on app?

VanKalkerFarms — Tue, 30 Aug 2016 21:55:59 GMT

I still have it and my app is up to date. ver 4.48.1 (4481001).

but my items menu item was there but is not anymore. so maybe that's why I still have the edit button.

In the beta Square Register app I am running the edit button is gone and I have the items menu item. ver 4.49 (4490004)

Re: Is anyone else missing the edit button from the home screen on app?

cabreramouzo — Tue, 30 Aug 2016 23:36:49 GMT

I join the request, now takes me 3 or 4 times more to add or modify items by barcode. Please go back the edit button is very useful also if in a sale I want to edit an item quickly, now with the new change must be re-look from the new articles section.

Re: Is anyone else missing the edit button from the home screen on app?

Machiventa — Tue, 30 Aug 2016 23:47:04 GMT

I also came here to see if anyone else was having issues with the edit button disappearing. This is the most absurd function to remove. I have to edit items in my store quite frequently and selecting edit then scanning an item was a really quick and easy way to do that. Now I'm forced to search for the item and can't even scan it now to edit the item? I can't believe it.

Do any Square reps monitor these forums for feedback? Or is there a dedicated feedback client?

Re: Is anyone else missing the edit button from the home screen on app?

Sean — Wed, 19 Oct 2016 19:43:33 GMT

Update: In the latest update of Square Register, we introduced the "Quick Create Items for Sale" feature to address everyones feedback. This feature will allow you to create an item "on the fly," and then it will automatically be added to your sale. This not only saves you a step, it gives back the functionality everyone in this thread enjoyed. This feature has been rolled out to every seller.

Thanks for everyones' feedback and patience as we worked through this together. 😀

Thanks so much for sharing your feedback.

The Items applet was a feature that was released recently for iPads, as you all have noticed. As a bit of background, this feature debuted on Square Register for Android devices more than a year ago. This latest update for the iPad version of Square Register brought our software into line with one another. Our Product Team did consider how this could cause a little bit of confusion, so we included a post-update pop-up for sellers. From the sounds of it, it seems like the biggest issue is the lack of ability to search by SKU inside the Item's applet. This has been a popular feature request for quite some time now, and even brought to our attention in another community thread. It sounds like a workaround was to add the item to a current sale, and then to edit it. I didn't even think of this work around when I responded in the other thread! I can definitely see how this has created extra work for many of you, and I'm very sorry for the inconvenience.

We have been in touch with our Product team about this change, and they agreed that this is feedback that they definitely want to address. In regards to the ability to search for items using the barcode scanner, they've increased the priority of this bug to get this addressed ASAP. As far as adding the ability to create items from a current sale, we'll continue to discuss a path forward that addresses your concerns for ease of editing. I'll be sure to update this thread if I hear anything more .

Re: Where did the "Edit" button go?

RobRo — Wed, 31 Aug 2016 15:02:45 GMT

Moving the "add item" feature to the menu bar and not having it as the + sign in the items list is plain wrong. Clearly who even did this has not worked in a retail environment such as an antique or vintage store where you need to add individual items for just about each sale.

Why do you keep changing features that work? What is the big deal having the + button available where it was at so that one can add an item or category in the items list window? Having to switch from Register to Items in the menu bar just adds one more step.

Is that fact completely lost on your developers?????

I myself feel like Vend is probably a better option for my 4 businesses at this point.

Sadly,

Rob

Re: Where did the "Edit" button go?

mollymoran — Wed, 31 Aug 2016 17:21:27 GMT

In case someone from Square is monitoring this discussion, I'd like to add that a pop-up window did not appear when I upgraded my app yesterday. Not only does this new workflow add extra steps to put in a new item's barcode, but it also wasn't introduced or explained to users very well.

I defend Square a lot when people try to sell me other POS systems, but this supposed "upgrade" is a definite misfire.

Re: Is anyone else missing the edit button from the home screen on app?

BKT — Wed, 31 Aug 2016 17:44:25 GMT

I also came on this forum because I was looking for someone to call about the loss of edit button. I thought maybe I just don't understand this update. Square couldn't have taken away an action that took just the press of the edit button, to edit items and replace it with a mult-step time consuming process. We edit our Menu every Tuesday. Before we just had to go into food-->edit-->click on the item title, change name and price and the process was over. Now I have to go to another menu item, erase old item,make a new item, choose a category, and correct tax, and what used to take less than 10 minutes is now 20-30 minutes. I'm still looking for someone to call in case there is a shortcut I'm missing. I love the update with splitting tickets. That made us very happy.

Re: Where did the "Edit" button go?

CCC2513 — Wed, 31 Aug 2016 17:47:33 GMT

This change is definitely way more time consuming. I agree, whoever made this change obviously does not work with it. Change it back, please!!

Re: Is anyone else missing the edit button from the home screen on app?

CCC2513 — Wed, 31 Aug 2016 17:52:49 GMT

This "tutorial" is unacceptable! First, it does not inform the user that a change has occurred and does not give clear directions on how to navigate the new system. Second, why not send out a notification in advance, so we are not having to navigate this change with customers infront of use? Very poor planning and problem solving on Square's part!

Re: Is anyone else missing the edit button from the home screen on app?

BKT — Wed, 31 Aug 2016 18:13:49 GMT

Just got off phone with customer support and fixed the menu. The gentleman on the other line was upbeat, knowledgable, and helpful. I must have been his millionth caller on this topic, and he was still pleasant and talked me through the change. I still like the old way better, but I'm glad I called to learn this new process.

Re: Is anyone else missing the edit button from the home screen on app?

CCC2513 — Wed, 31 Aug 2016 19:11:26 GMT

This is Square's "best" answer? So basically you took something that was working on the iPad and made your product less user friendly so that all of your formats are the same instead of working with Android to bring them up to speed? Now that is innovation! Can't wait to see what you will down grade next!

Re: Is anyone else missing the edit button from the home screen on app?

Machiventa — Wed, 31 Aug 2016 19:51:40 GMT

@BKT what do you mean they helped you fix the menu?

I'm still upset about the removal of the edit button! It's made the running of my retail store less convenient now.

Re: Where did the "Edit" button go?

tlabrasca — Wed, 31 Aug 2016 20:29:08 GMT

This was handled as poorly as one could imagine. I got nothing regarding this update. I opened my store, and stood befuddled in front of my customer, as I had no idea how to change the price of the piece of art she was purchasing. There was no pop-up. There was no advance notice. Just a retailer with egg on his face. And of course now a simple change that we make daily is more difficult. Thanks for absolutely nothing.

Re: Where did the "Edit" button go?

Sean — Wed, 31 Aug 2016 22:57:34 GMT

I just wanted to let everyone know that I updated my original response with more details. Please check it out.

@CCC2513 - I also wanted to follow up and let you know that the only reason I marked my response as "Best Answer" was so it would be easy to see since there were a lot of comments in the thread. The comment marked as "Best Answer" floats to the top, as well as adds a green checkbox next to the thread when searching in the community. I went ahead and removed this designation and just verified the response. Thanks for the feedback.

Re: Where did the "Edit" button go?

clevelandmarket — Thu, 01 Sep 2016 16:18:00 GMT

Did you ever figure out how to get the edit button back? I have been without mine for days.

Re: Where did the "Edit" button go?

Sean — Thu, 01 Sep 2016 17:49:29 GMT

@clevelandmarket - While this isn't currently an option, you can use the Item's tab to create and manage your Item library. Check out my verified response for more details.

Re: Is anyone else missing the edit button from the home screen on app?

Gigis — Thu, 01 Sep 2016 23:42:22 GMT

I spent 25 minutes with a support rep to barely knew of the change. And to top it off it sounded like it was just too too bad and the team that created the change was unavailable. I wanted on the phone for 20 minutes to speak to someone and I'm glad I was persistent because he was apparently (he said texting!) people inside the company and found that if you go in Register back to the main menu and find Items (All Items), here is most of the previous functionality: Create Item as well as the ability to change a existing item in the system. Unfortunately you can not search here by the BarCode# or us your BarCode Scanner to pull up an item, that would be a nice fix.

Re: Is anyone else missing the edit button from the home screen on app?

Gigis — Thu, 01 Sep 2016 23:44:25 GMT

Here is the fix, or a work around: I spent 25 minutes with a support rep to barely knew of the change. And to top it off it sounded like it was just too too bad and the team that created the change was unavailable. I wanted on the phone for 20 minutes to speak to someone and I'm glad I was persistent because he was apparently (he said texting!) people inside the company and found that if you go in Register back to the main menu and find Items (All Items), here is most of the previous functionality: Create Item as well as the ability to change a existing item in the system. Unfortunately you can not search here by the BarCode# or us your BarCode Scanner to pull up an item, that would be a nice fix.