Offline mode not working at Secondary Location

arrowoodfarms — Sun, 10 Oct 2021 02:02:53 GMT

We had an internet outage at our satellite location this evening, and offline mode would not work. We received an error message that authorization is needed to accept online payment. I did not see where I can do that from the square website. Our other location does not have this error message.

Re: Offline mode not working at Secondary Location

JJ_ — Mon, 11 Oct 2021 15:18:18 GMT

Hello @arrowoodfarms 👋

Firstly, welcome to the Seller Community + sorry to hear that you're here because you've run into trouble. We recommend checking to make sure that both your app and your mobile device itself are up-to-date. If everything looks good there, you'll want to reach out.

If you haven't already, your best bet is to get in touch with us directly, so that a member of our support team can dig in with you. When you have a moment, please reach out directly by logging into your Square account and heading here.

Important note: With Offline Mode, you can only accept swiped card payments when your Internet service is temporarily unavailable. So any other payment type will not be processed.

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Offline mode not working at Secondary Location

Re: Offline mode not working at Secondary Location