thread Re: My invoice won't send when I hit "send." It just stays as a draft. Help?? in Archived Discussions (Read Only)

My invoice won't send when I hit "send." It just stays as a draft. Help??

jbhbooks — Thu, 01 Sep 2016 04:37:58 GMT

How can send the invoice? I tried two different browswers, and it just won't send when I hit "send."

Re: My invoice won't send when I hit "send." It just stays as a draft. Help??

aprilh — Thu, 01 Sep 2016 16:50:37 GMT

My account is doing the same thing this morning. What can I do?

Re: My invoice won't send when I hit "send." It just stays as a draft. Help??

shannonmichel — Fri, 02 Sep 2016 02:26:31 GMT

My account is doing this as well. It will send some, others it is saving as a draft and will not send.

Re: My invoice won't send when I hit "send." It just stays as a draft. Help??

shannonmichel — Fri, 02 Sep 2016 20:34:24 GMT

Has anyone had this resolved yet? Going on 24 hours and I can't send an invoice.

Re: My invoice won't send when I hit "send." It just stays as a draft. Help??

bbbrittnee — Fri, 02 Sep 2016 22:45:32 GMT

I am having trouble too. It is just saying "Draft" at the top. And I sent one and it's not showing up in my sent. AND it started with the same invoice as the last invoice I had sent. ???

Re: My invoice won't send when I hit "send." It just stays as a draft. Help??

shannonmichel — Sat, 03 Sep 2016 01:21:20 GMT

Now it is telling me the payers email address is invalid!!! I haven't been able to send an invoice now for over 24 hours! This needs to be fixed!

Re: My invoice won't send when I hit "send." It just stays as a draft. Help??

Tom — Wed, 07 Sep 2016 18:55:54 GMT

Hello everyone — thanks for reaching out, and I'm sorry for the frustration.

There was an issue last week that delayed the sending of invoices for some sellers, but it has since been resolved. If you're still encountering any trouble with getting your invoices sent, please give these dashboard troubleshooting tips a go. If, after that, you're still having any issues, please let out Support team know and we can have a closer look at your account right away.

Hope this helps! Please don't hesitate to reply with any other questions or concerns.

Re: My invoice won't send when I hit "send." It just stays as a draft. Help??

medenna — Wed, 09 Nov 2016 19:17:29 GMT

I created an invoice last night, but didn't send it. I edited it this morning to add one more item. After I had sent the invoice it still showed up as a draft, even after sending it via email twice. I searched for an answer, saw this thread, and cleared the browser history. When I logged back into Square, the invoice showed up as Unpaid, and not as a Draft. Hope this helps someone.

Re: My invoice won't send when I hit "send." It just stays as a draft. Help??

JodyMabry — Wed, 06 Sep 2017 09:53:23 GMT

This thread is a little older, but I came across the same issue this morning while trying to send an invoice from my laptop. The steps of clearing the cache and others recommended by Square didn't work. What I did was go to my smart phone. I still couldn't send from there, but was able to set up a customer profile. Once the profile was setup for my client, the app allowed me to send the invoice.

Re: My invoice won't send when I hit "send." It just stays as a draft. Help??

puka — Wed, 06 Sep 2017 18:35:27 GMT

@JodyMabry - Hm, that's strange. If you're still having issues sending, contact our Support team directly and they can take a further look into this for you.

Re: My invoice won't send when I hit "send." It just stays as a draft. Help??

Chris2021 — Wed, 05 Apr 2023 12:12:21 GMT

I'm still having the same issue. When I click on "Send Now" from the draft invoice screen, it doesn't send. It requires me to edit the invoice and then I can send it. It takes me much longer to send my invoices this way.

Re: My invoice won't send when I hit "send." It just stays as a draft. Help??

MayaP — Wed, 05 Apr 2023 22:36:07 GMT

Hello @Chris2021 thanks for reaching out with this inquiry. Our invoices feature is currently set up to send this way. I do understand it does take a bit longer to click edit and then send. You can certainly submit a feature request on our Ideate Board and that is something our Product team can look into this. To learn more about how feature requests work, please see this post (squ.re/Ideate-Commuity) from one of our Seller Community Moderators. If you have any additional feedback our questions please let us know.