thread Re: Can I Cancel refund? in Archived Discussions (Read Only)

Can I Cancel refund?

reginadowens — Sun, 04 Sep 2016 00:20:33 GMT

I delivered an online order but I didn't mark complete. Square automatically issued refund. How do I cancel the refund?

Re: Can I Cancel refund?

Joyce1 — Sun, 04 Sep 2016 02:34:30 GMT

I mistakenly refunded a charge. How do resend the refund. It was done a few hours ago

Re: Can I Cancel refund?

VanKalkerFarms — Sun, 04 Sep 2016 02:46:52 GMT

I don't believe you can without them checking out again.

Re: Can I Cancel refund?

VanKalkerFarms — Sun, 04 Sep 2016 02:53:18 GMT

I believe in your case also you can not ring the transaction up again because you no longer have their credit card info.

Thibk of it this way. Do you want the store owner to be able to refund your card and then run it again for

Re: Can I Cancel refund?

Spenser — Tue, 06 Sep 2016 22:18:10 GMT

Sorry to hear about the trouble. In both scenarios, that's correct that you will need to process a new transaction if a payment is refunded for any reason.

@reginadowens, check out more information about refunded online store orders in this post.

@Joyce1, similarly, you can read more in this post. Hope that helps. Let me know if you have any other questions.

how do you go fr canceling an order to ordering

Beeandrose — Tue, 10 Dec 2019 16:51:23 GMT

Hello,

i had a customer order product as a gift for someone else, unbeknownst to me. The person receiving the gift said they didn’t order. I had already shipped and said we’ll just keep it and try it out- cancelled the order & issued a refund. Then the customer told me they had bought as a gift...
can I recharge the cr card without having the person buying reorder?
thanks

Re: how do you go fr canceling an order to ordering

ashc — Thu, 12 Dec 2019 13:45:00 GMT

Hi @Beeandrose! Welcome to the Community.

I moved your post to an existing thread around cancelling refunds. There's not a way to re-charge or cancel the refund made unfortunately so you would need to invoice the customer again for payment.