thread Unauthorized Cupon code. in Archived Discussions (Read Only)

Unauthorized Cupon code.

Cheesegoddess — Tue, 12 Oct 2021 14:43:30 GMT

I had a order come through our website that the customer added a coupon code and it was accepted. The problem is I do not discount any of our products. I did not add a coupon code or authorize the use of one. How do I remedy this??

Re: Unauthorized Cupon code.

Thevioletfox — Tue, 12 Oct 2021 15:31:46 GMT

Hi there. So sorry to hear this is happening. Sounds very frustrating. I think my first step would be to try and figure out what the coupon code was exactly and where it came from. I would also double check your settings to make sure an old coupon code isn't still active or that another employee set one up by accident. If you can figure out what the code was, I'd be happy to help you try and figure out where it came from 🙂

Re: Unauthorized Cupon code.

Valentina — Tue, 12 Oct 2021 16:24:53 GMT

Thanks @Thevioletfox 💜🦊

🧀 @Cheesegoddess - if you're still not sure what happened here after looking at your coupon page and the transaction details, we recommend getting in touch with our Support team so we can dig in. Please reach out by phone or email when you have a moment by logging into your Square account and heading here.

P.S. Welcome to the Seller Community ✨