thread Re: appts saving as wrong time zone. in Archived Discussions (Read Only)

Appointments are saved in my timezone, but notifications are sent 3 hours earlier

Carolb167 — Sun, 10 Mar 2019 19:28:43 GMT

Hi all! I'm having a problem

where even though my app is set to EST and shows on my end the correct start time for appts, it sends notifications as PST, 3 hours earlier than the appt time. I've checked and changed the setting several times over and yet this issue persists. Anyone have any ideas on how to fix this?

Re: appts saving as wrong time zone.

SVT823 — Mon, 10 Oct 2016 03:36:34 GMT

I am having the same trouble and am thoroughly frustrated! I have not received an answer from the help center either- has anyone els???

Re: appts saving as wrong time zone.

Kelly — Mon, 10 Oct 2016 17:06:05 GMT

That's no good! Your appointments timezones are dependent on the device timezone settings. You can double check your device settings directly on your device. If your customer's are receiving incorrect notification times, they'll want to double check those device settings as well.

If that doesn't fix the issue, check out this thread to get ahold of our Support team. They can take a closer look for you.

Re: Appointments saving as wrong time zone

Flowerstyles — Wed, 02 Aug 2017 18:14:17 GMT

Has anyone figured out why this is happening because it has just happened to me and I can't figure out how to fix it

Re: Appointments saving as wrong time zone

Helen — Wed, 02 Aug 2017 18:14:33 GMT

Sorry to hear about this @Flowerstyles. I'm checking in with our Appointments team about this and I'll post here when I have an update!

In the meantime, please feel free to contact our Support team directly, they can take a closer look at your account!

Re: Appointments saving as wrong time zone

emmanuel — Sun, 23 Jun 2019 00:43:02 GMT

Hey @Flowerstyles, thanks for your patience.

If you or your clients are receiving appointment notifications in the wrong time zone, I would suggest going through the following steps from from your Appointments Dashboard (apologies if you have tried some of them already):

Check the time zone for the affected client from their Customer Profile.
Check the time zone settings in the Locations tab of the Account & Settings menu.
Check the time and date settings on your mobile device or computer from System Preferences.
If you’re using the Appointments app, delete and reinstall it.

If you have not been enable to fix the issue after attempting these steps, please get in contact with our Support team directly so that we can investigate this further.

Event time issue - Time Zones

meganmarie_24 — Fri, 06 Oct 2017 20:07:25 GMT

I recently switched to Android and now my Square appointments calendar on my phone (both Google Crome and the regular internet browzer) is shown in EST even though my business and myself are in PST. I've checked every setting I can possibly think of and cannot get this to change. What setting am I missing?

Re: Event time issue - Time Zones

Helen — Sun, 08 Oct 2017 00:40:36 GMT

This reply was created from merging an existing thread: “Event time issue - Time Zones"

@meganmarie_24 I just added your post to this thread — can you try Emmanuel's tips above? Apologies for the frustration!

Re: Event time issue - Time Zones

meganmarie_24 — Sun, 08 Oct 2017 01:41:33 GMT

Thank you. I have tried all of these things and it still will not show in anything but EST on my cell phone. Everywhere else is just fine.

Re: Event time issue - Time Zones

Helen — Tue, 10 Oct 2017 23:23:42 GMT

So sorry to hear that @meganmarie_24! Can you provide a screenshot of the incorrect timezone as it appears on your phone? With that we can investigate this further!

Re: Event time issue - Time Zones

meganmarie_24 — Tue, 10 Oct 2017 23:53:50 GMT

Absolutely. Where should I send it?

Re: Event time issue - Time Zones

puka — Wed, 11 Oct 2017 16:39:59 GMT

You can upload it here!

Re: Event time issue - Time Zones

hairbyana — Sun, 03 Dec 2017 18:00:19 GMT

I have tried all of these!

I have been with Square since March 2017. It is such a pain in the booty! Somehow, I don’t know how, by pure miracle I was able to fix it back then. I got frustrated and just clicked and clicked and it fixed. Well, I log in yesterday and the message about my appointment book not matching my business hours time zone appeared. AGAIN.

I work in central time. ALL OF MY CLIENTS are in Texas, in central time. I have looked at the scheduled business hours and they all have CTS and I click save and refresh and it does not fix the problem.

The page is not the easiest to navigate. Even when I searched “business hours” or “time zones” on the dashboard it does not give me anything close to what I am looking for.

And really? Have clients pick their own time zones? I thought it linked to whatever time zone they are looking at. It just doesn’t sound user friendly. Shoot, I get frustrated with the system and I see it everyday.

I have sent an email as well.

Re: appts saving as wrong time zone.

Sherrilynne — Sun, 31 Dec 2017 03:53:33 GMT

That is inaccurate. My phone is set to EST . Everything is correct on my phone..my location GPS is on.. except when I go on my phone to the calendar. It knows it' set for the wrong time zone but I can't find anywhere to fix it

Re: appts saving as wrong time zone.

katieand — Tue, 02 Jan 2018 20:10:31 GMT

Hi @Sherrilynne - What kind of phone do you have? Usually, there are preferences for the calendar in your general phone settings and you can adjust date and time for the calendar there.

Re: appts saving as wrong time zone.

Dee — Thu, 15 Feb 2018 01:49:56 GMT

My on line booking calendar changes to PDT March 13 what is this I'm PST the calendar is letting double booking (example I have a standing on the 13 @ 4:30 PST the online calendar will let you book, the only way to fix this is limite how far in advance they can book this cost me money,or go through all my standing or recurring and double book it myself I have better things to do. its getting close to March 13 then what are we to do. Please get this fixed you might want to hire new programers, every computer and cell is on auto adjust.

Re: Event time issue - Time Zones

Dee — Thu, 15 Feb 2018 01:56:48 GMT

Stop beating yourself up this is a sqaure programmer problem. If you are like me and have recurring it is a night mare, When I reported it they had me sedn screen shoots exct then I heard nothing for over a week, Jordon is working on this for me now if they would just reach out and let us know we haven't lost our minds.

need to adjust time for text notifications

jteibs — Sat, 12 May 2018 20:26:59 GMT

ok, here goes. i live in Northwest Indiana, near Chicago. I am very aware that i live in a Central Time Zone. My square acct. is set up for CDT. I am using Square Scheduling and my clients are recieving text message confirmations for appointments that are set to start 1hr. later than their scheduled appointment. so if "Sally" has an appointment for 1pm, her appointment in my online scheduling also says 1pm, but her text confirmation is for 2pm. How do i fix that? It doesnt help that i cant get in touch with Square Support Sat-Sun 😞

Re: need to adjust time for text notifications

Helen — Tue, 15 May 2018 01:09:35 GMT

@jteibs I'm sorry for the frustration this is causing. @Emmanuel provided some troubleshooting steps in the Best Answer of this thread. When you have a chance can you go through each step?

If your clients' notifications are still sending a the wrong time please call our CS team during the week to report this issue. They're available 6am-6pm PT, Monday through Friday and will be able to investigate this further.

Re: need to adjust time for text notifications

jteibs — Tue, 15 May 2018 03:23:37 GMT

Helen, thank you for tagging me in this post, its letting me know that i am not the only one using this app that is having problems! i tried all of the suggestions all to no avail.

my home computer is set to CDT. My clients are showing me their texts and they are recieving texts via EDT. their client profiles are all set to CDT. its a flaw in the system.

and, as someone else stated, i am also sending out screenshots of my clients texts to customer support.

Square needs to fix this STAT. no one has time for this.