thread Offline Mode in Archived Discussions (Read Only)

Offline Mode

Buster724 — Wed, 21 Sep 2016 12:48:25 GMT

Yesterday, I was attempting to take payments on my Square Reader (on a Motorola Droid, carrier Verizon) and could not establish an internet connection. I took 3 payments in the Offline Mode. Last night, and this morning, I have been trying to complete those transactions, but again, I cannot establish an internet connection to my Register. My phone is showing that it's connecting to the WiFi at my home, but the Register Dashboard tells me that the connection failed. When I hit 'Tap to Retry', nothing happens.

Re: Offline Mode

Sean — Wed, 21 Sep 2016 17:45:42 GMT

@Buster724 - So sorry to hear about the trouble! With a few troubleshooting steps, we should be able to get these payments to process.

To get going, have you tried restarting your device? Have you quitting the app and then reopening it? Have you tried connecting to a different wifi connection? Have you tried forgetting the wireless network, and then reconnecting?

Re: Offline Mode

Jp76 — Sun, 12 Jun 2022 14:06:12 GMT

What does the offline mode mean?

i am able to take up to $300 only but anything above it says off line or wifi not connected

I am missing customers with this

Re: Offline Mode

Kassi_ — Mon, 13 Jun 2022 15:20:38 GMT

Hey there, @Jp76 -

Welcome back to the Community.

When you're using payments in Offline Mode, it essentially captures the card information without running the card. Once your device is back online, you will see the transactions go through.

Are you seeing a limit when it comes to using offline mode? Is this per transaction or for the day?

I will keep an eye out for your reply👀.