thread Re: trying to send invoice out not letting me send in Archived Discussions (Read Only)

trying to send invoice out not letting me send

Barnporch — Thu, 29 Sep 2016 21:46:04 GMT

Not letting me send the invoice

Re: trying to send invoice out not letting me send

telsaan — Thu, 29 Sep 2016 04:18:36 GMT

Are you sending from the account website or a mobile device?

Re: trying to send invoice out not letting me send

Barnporch — Thu, 29 Sep 2016 04:44:58 GMT

A mobile device

Re: trying to send invoice out not letting me send

Barnporch — Thu, 29 Sep 2016 04:46:50 GMT

I've sent out like 10 this week now all of a sudden the send button is not highlighted

Re: trying to send invoice out not letting me send

telsaan — Thu, 29 Sep 2016 05:23:36 GMT

This is a guess, but it may be related to some recent updates. I just tried mine to see if the invoices work, and it's okay (iPhone 6), but I did have some weird glitchy stuff this evening after the location options showed up. I signed in and out a couple of times and tried pairing my device with my location, and now it's back to normal. I'm sorry, that's not as helpful as I'd like it to be.

Re: trying to send invoice out not letting me send

Sean — Thu, 29 Sep 2016 21:45:56 GMT

@telsaan - Thanks a ton for the suggestions, and sorry to hear about the trouble your've had!

@Barnporch - While it definitely sounds like you've sent invoices in the past from your mobile device, I did want to recap a few of my best pointers:

- Insure that you enter the amount you'd like to charge first using the keypad.

- Insure that the invoice amount exceeds $1.00.

- Add an "Invoice Title," "Customer Name" and "Email Address" (or add a customer from your directory by pressing the + sign).

If those tips don't help out, I'd suggest the following troubleshooting steps:

- Restart your smartphone or tablet.

- Sign out, and then back in to the Square Register App

- Delete, and then resintall the Square Register App

If you're still having issues, it may be best to reach out directly. Hope this helps!