thread Re: Item overlap when attemptingto import my library in Archived Discussions (Read Only)

Item overlap when attempting to import my library

Artemislane — Sun, 02 Oct 2016 16:38:24 GMT

I'm having trouble adding items from my library on both my computer and my tablet. Everytime I try, it shows this overlapping and not everything has a button or has a button that works. I'm kind of at a loss of what to do.

Re: Item overlap when attemptingto import my library

Kelly — Sun, 02 Oct 2016 22:14:46 GMT

That shouldn't be happening! Though you can still add items to your Online store by simply toggling on the grey slider on the right hand side of your screen, your item descriptions shouldn't be overlapping in the list.

I'll go ahead and send this over to our Online Store team and take a look. Keep in mind that your customers won't see this error as this screen will only display when you as the owner is attempting to add items.

Re: Item overlap when attemptingto import my library

Artemislane — Mon, 03 Oct 2016 11:31:58 GMT

Thanks for the response. Unfortunately the overlap is preventing me from using at least half of the grey sliders. Some appear and are unclickable, others don't show up at all.

Re: Item overlap when attemptingto import my library

Artemislane — Mon, 03 Oct 2016 11:34:38 GMT

Thanks for the reply. Unfortunately, only half of the grey sliders are clickable and many of the overlapping products don't even have a grey slider. I can only get about 1/3 of my products in the store because of this.

Re: Item overlap when attemptingto import my library

Kelly — Tue, 04 Oct 2016 18:18:08 GMT

I absolutely want to get this fixed right away, I've sent this over to our engineering team to take a look and get a fix for you ASAP. Once I have any information from them, I'll share it here.

Thanks for your patience while we work on this!

Re: Item overlap when attemptingto import my library

Artemislane — Wed, 05 Oct 2016 16:13:37 GMT

I really appreciate it. Thanks!

Re: Item overlap when attemptingto import my library

Artemislane — Thu, 13 Oct 2016 16:22:50 GMT

Hello! Any updates?

Re: Item overlap when attemptingto import my library

Sean — Thu, 13 Oct 2016 19:27:14 GMT

@Artemislane - We don't currently have a timeframe for addressing this issue, but we'll be sure to update this thread if anything changes. Thanks for your continued patience.