thread Re: App Crashes when Printing Receipts in Archived Discussions (Read Only)

App Crashes when Printing Receipts

Ichijin — Sun, 09 Oct 2016 15:43:12 GMT

Hello!

I updated the Square Register app on my android tablet and now I can't print receipts from the Activity menu. I am able to print test prints in the Print Station Settings and when I print the Cash Drawer summary.

So what happens when I press Issue Receipt>Print Receipt, the app crashes and restarts. For now, I am emailing receipts which works.

Rebooting, Uninstalling and reinstalling app does not work.

Please help!

Re: App Crashes when Printing Receipts

EJ_ — Sun, 09 Oct 2016 16:24:30 GMT

That does sound a bit strange.

Does this happen when a receipt is printed after a sale, or only when you attempt to re-print the receipt from the Activity tab?

Have you tried this on any other device?

Re: App Crashes when Printing Receipts

Ichijin — Sun, 09 Oct 2016 16:43:45 GMT

Any of the Activity items, including previous transaction.

I'll have to bring out another tablet to try to do it on a different device.

Re: App Crashes when Printing Receipts

EJ_ — Mon, 10 Oct 2016 17:38:44 GMT

You've done most of the troubleshooting that I would recommend thus far.

Try using another tablet and see if the issue continues.

Let me know what the results are.