thread Re: 4 digit android passcode in Archived Discussions (Read Only)

How do I reset my passcode?

WorkerBee — Fri, 25 May 2018 17:14:53 GMT

I uninstalled my android register and reinstalled as prompted once I made changes via dashboard. Now I am locked out of my android register and blocked by a 4 digit numerical pass code. Help!

Re: 4 digit android passcode

Kelly — Fri, 22 Nov 2019 22:29:43 GMT

[This post has been updated by AshleyK to match feature updates]

You can reset your passcode at anytime! Start by logging into your Square Dashboard and clicking on your Team tab, and selecting the employee that needs the new code (in this case, select your name). Next to Permissions, select Edit and then Generate next to your Point of Sale passcode.

You can also choose to type in your own passcode if you would prefer a custom one.

From there you will be good to go!

My passcode is no longer recognized in point of sale.

Jeffery — Fri, 25 May 2018 17:16:03 GMT

This reply created from merging an existing thread: "My passcode is no longer recognized in point of sale." The author has been notified via email.

My passcode is no longer recognized in point of sale when trying to access info ,this all of the sudden happened it was working fine and had always accepted it in the past, please HELP ME,,,,

Re: 4 digit android passcode

Jeffery — Sat, 26 May 2018 19:37:07 GMT

The password isn’t the problem.

It’s all of the sudden not recognizing my PASSCODE!

And you must enter that to navigate or to access other important information!

Please HELP!!!!!

Re: 4 digit android passcode

puka — Sat, 26 May 2018 21:08:52 GMT

Hi @Jeffery - I merged your post here because the steps outlined within Kelly's answer above will allow you to change the passcode that you are referring to. You would need to do this within your online Dashboard on a computer, not the app.

Re: 4 digit android passcode

joanie2047 — Fri, 05 Apr 2019 21:27:53 GMT

Thank you so much, I've been trying to figure this out for months!!!!!

Can I give a none pay Team Member passcode for Time Tracking?

anhmazingfood — Wed, 06 Nov 2019 02:50:30 GMT

Can I give a none pay Team Member passcode for Time Tracking?

I created a Team Member and their wage is none. How can I give them a passcode to time tracking without being on Payroll?

Re: Can I give a none pay Team Member passcode for Time Tracking?

JustinC — Thu, 07 Nov 2019 14:32:48 GMT

Absolutely @anhmazingfood !

You don't need to add a wage or subscribe to Square Payroll to track an employees time. I've merged your post to this thread to point out Kelly's best answer, as it explains how to assign your employee a pass-code.

I hope this helps!

Re: Can I give a none pay Team Member passcode for Time Tracking?

anhmazingfood — Thu, 07 Nov 2019 14:49:12 GMT

@JustinC Unfortunately, that answer does not work. That was the first thing I tried to do. I don't know if it is because I am have payroll so the passcode has been moved to the payroll tab but I can not give someone a passcode to someone unless they are on payroll.

Re: Can I give a none pay Team Member passcode for Time Tracking?

JustinC — Thu, 07 Nov 2019 22:09:20 GMT

Ah- sorry my response didn't help 😖. You might want to mention this to our Support Team so they can help you out further. Feel free to loop back here to tell me how it goes!

Pass code

lmarkie — Fri, 22 Nov 2019 21:35:55 GMT

How can I find out what my pass code is?

I have no idea what my pass code is so I can't access my account settings.

Re: Pass code

AshleyK — Fri, 22 Nov 2019 22:26:01 GMT

Hey! Welcome to the Seller Community!! I moved your thread to an existing one that will help answer your question. The instructions to reset your pass code and find your original pass code are the same, so regardless, you can solve your issue on our Square Dashboard.

Start by logging into your Square Dashboard and clicking on your Team tab, and selecting the employee that needs the new code (in this case, select your name). You can choose to view your pass code, or get a new one. If you want a new once, select the Generate button next to your Point of Sale pass code.

Re: Pass code

VRJRDU — Sat, 18 Jan 2020 21:11:53 GMT

I followed these steps but there isn't a GENERATE button. In fact there's nothing about a passcode when I click on the

Question: Has Square now made it where I have to subscribe?

I cannot get logged into my iPad to run transactions!!!!!

Re: Pass code

AshleyK — Mon, 20 Jan 2020 18:13:27 GMT

Hey! Thanks for asking. If you want to track employee sales, you will need to subscribe, but if you only want to have team permissions, then you do not need to subscribe/pay for the service.

You will need to edit your team member's permissions and passcodes on the Square Dashboard under Team. Select the team member you are editing, then scroll down to see "Permissions" and select "Edit." Make sure they have the Shared Point of Sale permission set added otherwise you will not be prompted to add a passcode.

On the edit screen, you will see "credentials" where you can enter a passcode, or generate one. I just threw in the 2222 as a passcode on my Demo account so you can see what it would look like if a manual passcode as entered.

This should help get you all set up, but please let me know if you have any other questions!!

Re: Pass code

deborahalexandr — Fri, 22 May 2020 22:18:49 GMT

passcode

Re: Pass code

Joe — Sat, 23 May 2020 21:46:57 GMT

Hi there, @deborahalexandr 👋 Thanks for reaching out to us here on the Seller Community! Happy to have you join us!

Is there anything specific we can assist you with?

How do you change your four digit code because I can't remember it

Danita713 — Tue, 29 Sep 2020 18:03:29 GMT

I need to reset my four digit code and I can't find anything in the settings to reset it

Re: How do you change your four digit code because I can't remember it

Joe — Wed, 30 Sep 2020 15:08:42 GMT

Hi there, @Danita713 👋 Thanks for reaching out to us here on the Seller Community! Happy to have you join us!

I've gone ahead and merged your post into an existing thread of Sellers who were also looking for information regarding how to update passcodes for employees. Take a look at this Best Answer for more info and steps on how to accomplish edits.

Let us know if anything else comes up!

Re: 4 digit android passcode

Cod — Tue, 16 Feb 2021 00:55:48 GMT

Okay but now what do we do if the team tab requires that 4 digit code? Lol.

It allows me to log in my profile (owner) but to manage even my team tab, I need the 4 digits. Oddly the same four log me in BUT doesn't work else where in the app. Driving me insane

Re: 4 digit android passcode

JustinC — Tue, 16 Feb 2021 19:15:07 GMT

@Cod

The owner's passcode should give you access anywhere in the app. Log into Dashboard > Account & Settings > Personal Info to grab your code.

If the app still gives you trouble accepting your passcode, try reinstalling the app.