thread How do we disable CashApp from our website? in Archived Discussions (Read Only)

How do we disable CashApp from our website?

BuzzMO — Thu, 14 Oct 2021 04:38:07 GMT

Could someone direct me to the settings to disable CashApp from my site? I hadn't noticed it until today as I'm updating my items for the holidays, and I HATE it. I feel like it cheapens our site and our brand. I don't want the ugly dollar sign logo and an option to make payments on a $35 purchase - that's terrible and honestly feels irresponsible!

Help!

Re: How do we disable CashApp from our website?

Thevioletfox — Thu, 14 Oct 2021 13:53:59 GMT

Hey @BuzzMO, if you go into Square Online > Settings > Checkout - there is an option to disable CashApp.

Re: How do we disable CashApp from our website?

BuzzMO — Thu, 14 Oct 2021 14:39:18 GMT

Unfortunately, I don't have Square Online as an option, and none of these get me to those settings 😞 (Also, my settings on Square POS/Register only show me Hardware and Favorites, not checkout). I used to see this options, but since we subscribed to Square for Retail back in May, that's all we see:

Re: How do we disable CashApp from our website?

JJ_ — Fri, 15 Oct 2021 19:37:33 GMT

Hey there @BuzzMO 👋

I was reviewing your request and was not able to find this option active on your site. Were you able to get this addressed? If not our Support team would be able to look into this with you! When you have a moment, I you need to please reach out directly by logging into your Square account and heading here.

Re: How do we disable CashApp from our website?

beanfosters — Fri, 15 Oct 2021 20:45:28 GMT

I do not see it under checkout settings. Should it be under Customer Inputs, Store Policies, or Advanced Settings?

Seriously, asking customers to finance lattes is so trashy.

Re: How do we disable CashApp from our website?

JJ_ — Fri, 15 Oct 2021 21:53:25 GMT

We apologize for this situation @beanfosters. Our Support team would be able to look into this with you! When you have a moment, please reach out directly by logging into your Square account and heading here: squ.re/contactsqsupport

Re: How do we disable CashApp from our website?

BuzzMO — Sat, 16 Oct 2021 03:20:17 GMT

Hi @JJ_

I have an open ticket. Jazmyn wrote me yesterday 10/14 at 9:32 a.m. with the following:

Your customers can pay with Cash App while checking out from your Square Online site. To toggle this feature on or off:

In your Square Online Overview page, go to Settings > Checkout or Shared Settings > Checkout.
Under Cash App, toggle the Accept Cash App Payments on or off option.

I wrote back at 9:50 a.m. that I don't have these options available to me and as of this evening (10/15 10:20 p.m.) have not yet heard back. If it's possible to escalate, I would appreciate it. I have a special item I want to email to 200 VIP customers and I really really really don't want to do it with the CashApp financing option showing up 😞

Thanks.

Re: How do we disable CashApp from our website?

Frida — Sat, 16 Oct 2021 12:51:38 GMT

Hello @BuzzMO,

Im stepping in here for JJ while he is out of the office 😊.

I can confirm the instructions provided by Jazmyn are accurate for turning this feature off within online store. However, In attempting to walk through this on my own demo account, I can see what you are referring to with regards to this feature not being located in the area specified. 🤔

If you are not able to see this, it is worthwhile to have the engineering team take a dive into this. I will follow up with the advocate so that we can receive a status on this ticket as well.

Thank you for bringing this to our attention too!

Re: How do we disable CashApp from our website?

BuzzMO — Sun, 17 Oct 2021 02:54:52 GMT

Hi @Frida ,

Thank you for your assistance on this. I haven't seen any further communication in my email yet, but I hope a fix might be forthcoming soon. If there's a good way to for me to check on a ticket number, please feel free to contact me at my email.

Thank you.

Re: How do we disable CashApp from our website?

NettasNursery — Wed, 20 Oct 2021 23:15:38 GMT

I followed the instructions listed... Cash App was never turned on, but the "Pay in 4 interest-free installments" button still appears on my website. I hit the toggle switch on and then back off, just to see if that might change things. It did not. I also do not want that appearing on my website.

Re: How do we disable CashApp from our website?

Ellie_ — Thu, 21 Oct 2021 22:23:56 GMT

Hi there @NettasNursery

If that banner is continuing to show on you website even after toggling that off, we recommend contacting our Customer Success team directly. They may need to do a deeper look into why it is continuing to show.

https://squ.re/2LW3Gz3

Re: How do we disable CashApp from our website?

NettasNursery — Thu, 21 Oct 2021 22:25:52 GMT

Thanks. I'll do that.

Re: How do we disable CashApp from our website?

HAD — Thu, 11 Nov 2021 03:20:15 GMT

Same thing is happening to our site. Sorry to be negative on the board but this kind of dive bomb lousy app dropping you guys are doing onto the store sites is driving me absolutely crazy. I just spent 90 minutes trying to turn this off myself.. read thru the difficult to find self sourced help site and same experice. I toggled the stupid feature off and it doenst remove the cheap lousy pop up mentioned. C'mon square you have to do better than this.

Re: How do we disable CashApp from our website?

NettasNursery — Thu, 11 Nov 2021 04:55:12 GMT

I had to contact their Customer Success team... it was sent onwards to their developers. It took almost three weeks, but they did remove it.

Re: How do we disable CashApp from our website?

BernadetteA — Sat, 13 Nov 2021 00:21:39 GMT

Sorry to hear you are not liking the feature, @HAD

Have you had any feedback from your customers about it? Buy Now, Pay Later is a pretty popular option that is being offered more and more through ecommerce sites. If you do not want to offer it on your website, though, our support team can help you remove the option. When you get a chance, please reach out to the support team here.

Re: How do we disable CashApp from our website?

beanfosters — Sat, 13 Nov 2021 00:38:10 GMT

Hilarious response. This is surely a popular feature to share with investors. However, Square sellers did not want this plastered on all business websites without notice. Our customers do not want to finance their lattes and pastries. Making square sellers who are already paying for web hosting and processing jump through hoops with support teams for three weeks to remove Square's self-serving advertising is poor business practice.

Re: How do we disable CashApp from our website?

BernadetteA — Sat, 13 Nov 2021 00:43:03 GMT

Thank you for your feedback, @beanfosters I completely understand what you are saying, and I agree it does not make a lot of sense to offer a financing option for a small coffee order.

Were you able to get the feature removed from your site already with help from support, or do you still need assistance with this?

Re: How do we disable CashApp from our website?

beanfosters — Sat, 13 Nov 2021 02:06:24 GMT

I had not yet initiated contact with support. Was not optimistic after others had no assistance for weeks. Though the option to not accept Cash App has appeared and is now turned it off, the banner is still there. Ideally, you provide Square sellers the option to disable it without having to reach out to a developer.

Re: How do we disable CashApp from our website?

BuzzMO — Sat, 13 Nov 2021 02:08:22 GMT

We did have to call in as I could not get a response to my ticket/email, but we ... threw a bit of a fit.... and it was fixed in about 48 hours. I agree, this is pretty nutso.

Re: How do we disable CashApp from our website?

HAD — Sun, 14 Nov 2021 22:58:12 GMT

so unfortuante the platform is becoming more and more convaluted.. thanks NettasNursery!