thread Re: I am setting up square register and cant get star tsp100 to turn on. in Archived Discussions (Read Only)

I am setting up square register and cant get star tsp100 to turn on.

naomi — Wed, 12 Oct 2016 01:54:37 GMT

Power light is not on.

Re: I am setting up square register and cant get star tsp100 to turn on.

Fresh1 — Wed, 12 Oct 2016 11:44:04 GMT

Do you have the USB connected to the Square usb hub? I know you will not recieve power until this and the plug are connected.

Re: I am setting up square register and cant get star tsp100 to turn on.

naomi — Wed, 12 Oct 2016 13:32:18 GMT

Yes. I also tried plugging it into a USB on my computer to see if anything would come on. I have the power plug pushed in all the way also. It it’s on I’m assuming that the power light would be on. Correct? not sure what to do next short of calling Square and asking for a new printer.

Thank you for your help

Re: I am setting up square register and cant get star tsp100 to turn on.

naomi — Wed, 12 Oct 2016 13:40:31 GMT

Also Square Register does not see printer when its plugged in. Do I have a printer that needs the ethernet connection?

Re: I am setting up square register and cant get star tsp100 to turn on.

Fresh1 — Wed, 12 Oct 2016 13:44:38 GMT

Do you have the power toggle switched to on? Its on the back of the printer, a small black switch between the power port and USB connection.

Re: I am setting up square register and cant get star tsp100 to turn on.

naomi — Wed, 12 Oct 2016 13:49:01 GMT

I think I have it figured out.

Thank you agian for your help