thread Re: Need 'change due' screen to display longer in Archived Discussions (Read Only)

How can I set the Change Due screen to display longer?

Heidi1 — Fri, 21 Jul 2017 20:25:37 GMT

How can I set the register to stay on with the amount of change being given back without printing a receipt. I have a lot of teenagers who don't know how to count change back and are getting confused.

Need 'change due' screen to display longer

Starorchardllc — Sun, 28 Aug 2016 01:12:53 GMT

Can I make the 'change due' screen display longer when counting change at the end of a cash transaction? It disappears as soon as the receipt prints but that's not enough time for my cashiers to put the money into the drawer, then count and verify the change being given to the customer.

Re: set the register to stay on with the amount of change being given back without printing a rec...

Tom — Thu, 13 Oct 2016 20:09:03 GMT

Hello @Heidi1, thanks for bringing this up.

The app will display the amount of change due for a cash payment after you tap the "Tender" button. The amount due should stay up until the "New Sale" option is tapped.

Are you seeing anything different or do your employees need a bit more time? If you haven't already, you might want to change the auto-lock settings on your mobile device to allow a couple of minutes to go by before it goes to sleep. For example, on an iOS device you can do this by going to Settings > Display & Brightness > Auto-Lock > select necessary time.

This might help your employees by giving a bit more time to refer to the change due. When I worked retail in a fast-paced atmosphere, I recall having to multi-task by counting change and simultaneously fielding customer questions — being able to refer to the change due was a lifesaver. 😅

Hope this helps clear things up. If I'm missing the mark, or if there's anything else we can do to help streamline this, please let us know!

Re: set the register to stay on with the amount of change being given back without printing a rec...

Heidi1 — Sun, 16 Oct 2016 02:44:23 GMT

Thank you so much! This has helped the teens out alot and some adults too! Thanks again for answering my question!

Re: Need 'change due' screen to display longer

Tom — Thu, 22 Dec 2016 01:49:51 GMT

Hi @Starorchardllc, thanks for surfacing this and sorry for our delayed response!

I noticed that another seller asked about this in another thread. Please have a look at my reply and let us know if that helps. 🙂

Re: Need 'change due' screen to display longer

liz_yates — Mon, 24 Apr 2017 23:58:59 GMT

Hey their, so with my ipad the change due shows up as a bubble but goes away in less than 6 seconds, this is with my screen display settings set to never shut off. is their a way to recall the change back from the last transaction? Or a setting I am missing? thanks.

Liz

Re: Need 'change due' screen to display longer

Heidi1 — Tue, 25 Apr 2017 11:02:30 GMT

Hi Liz, I was having the same problem when I first got my square and my younger kids that didn't know how to count change back weren't giving the correct amount...I am not sure but check in your settings to see under open tickets if your open tickets is switched on and your use open tickets menu as home screen is off and predefined tickets is off too. This might help...try it. I will have to check to see how I did it, lol....it has been so long ago. Heidi.....

Re: set the register to stay on with the amount of change being given back without printing a rec...

SingleSpeedCafe — Wed, 04 Oct 2017 20:14:18 GMT

We are having the same issue, but these fixes do not seem to have anything to do with our issue. This issue started once we became members of the loyalty program. The change due only displays for a nano-second if the charge is high enough to warrent the customer earning a start. Super frustrating. We do print all of our receipt due to other flow considerations and change shows there - but it is in very fine print, and an extra step. I have called about this and was told you'd be "looking into it", but so far nothing has changed. Anyone have any ideas?

Re: How can I set the Change Due screen to display longer?

coffeehousenj — Fri, 27 Apr 2018 18:52:22 GMT

You have to disable Skip Receipt Screen. Then the change due is displayed at the top of the receipt screen until you actually press "New Sale".

Is there a way to keep change due on the screen with the reciept screen disabled?

SkyMerchant — Mon, 18 May 2020 05:25:47 GMT

We have a few square registers and when disabling the receipt screen, the change due during a cash sale flashes on the screen for 2-3 seconds and then goes away and for some employees it is difficult to remember the change due as they pull it out of the drawer.

We were wondering if the screen with the change due could stay even when skipping the receipt screen for cash sales. I don't see anyway to do it and if there is no way to do it, could I make this a feature request? We cannot have the receipt screen on because we are trying to move a high volume of customers as fast as we can and we also want them touching the customer display as little as possible because of the COVID-19 situation.

Re: Is there a way to keep change due on the screen with the reciept screen disabled?

JustinC — Mon, 25 May 2020 20:24:17 GMT

@SkyMerchant

I just did a test on my demo account with the receipt screen disabled - the Change due screen should stay up unless the screen times out or if New Sale is tapped.

What you're encountering sounds glitchy. Mind reaching out to our CS Team so they can walk through troubleshooting?

Re: Is there a way to keep change due on the screen with the reciept screen disabled?

SkyMerchant — Thu, 21 May 2020 00:46:27 GMT

are you sure that is on the Square Register? I talked to support the other day about some questions I had and brought that one up and he said that is just a feature request for now.

Re: Is there a way to keep change due on the screen with the reciept screen disabled?

Joe — Thu, 21 May 2020 13:43:21 GMT

Hi there, @SkyMerchant - I can step in for Justin on this one. The process for change received display should be identical on the Square Register as other hardware, such as the Square Stand. I would recommend ensuring that you are using the most up to date version of your Square Register software - as Justin stated, this sounds like this may be a software issue.

Keep us updated!

Re: Is there a way to keep change due on the screen with the reciept screen disabled?

SkyMerchant — Sun, 24 May 2020 04:06:37 GMT

@Joe @JustinC I do not even get the menu pop-up to press "new sale" when I disable the receipt screen. It's as if that pop-up is tied to the receipt screen on the customer display. It just has a tinier box that shows the change due then fades away after 3 seconds.

Re: Is there a way to keep change due on the screen with the reciept screen disabled?

JustinC — Mon, 25 May 2020 20:37:05 GMT

To be honest @SkyMerchant, it's a bit difficult to pinpoint the exact issue as to why you're not seeing the new sale without visibility into your account/device settings. If basic troubleshooting didn't help - like performing a factory reset or ensuring the software versions is up to date - our CS Team would your best resource, as they have more adequate tools to see the back-end of your account. If you are experiencing a software bug, they can file a ticket with Engineering to extensively troubleshoot your Register.

Let us know how it goes.

Re: How can I set the Change Due screen to display longer?

karenmstearns — Sun, 07 Jun 2020 23:34:06 GMT

Thank you... this was the only suggestion that worked.

Re: How can I set the Change Due screen to display longer?

Joe — Mon, 08 Jun 2020 11:30:44 GMT

Thanks for reaching out and letting us know, @karenmstearns - glad you got this one solved.

Feel free to reach back out if anything else comes up. We are here to help!

Re: set the register to stay on with the amount of change being given back without printing a rec...

CatalystCoffee — Wed, 06 Jan 2021 16:48:13 GMT

THis is a problem for me on the register, not on the mobile app. The change due only comes up in a small black box for a second. THis is a new issue.

Re: How can I set the Change Due screen to display longer?

CatalystCoffee — Wed, 06 Jan 2021 16:59:17 GMT

Thanks!

Re: set the register to stay on with the amount of change being given back without printing a rec...

FryMe2TheMoon — Tue, 19 Jan 2021 17:39:08 GMT

This does not fix the issue on the actual square register.