thread Takes too long to open the website. in Archived Discussions (Read Only)

Takes too long to open the website.

californiablue1 — Fri, 15 Oct 2021 01:14:05 GMT

Hello,

My customers are complaining that it takes too long time to open "Menu" and "Order Online".

Sometimes they cannot open the web page. It has been like this for a couple of months.

Can you please let me know how I can solve this problem?

And can you also let me know what is causing this problem?

Re: Takes too long to open the website.

Valentina — Fri, 15 Oct 2021 19:32:38 GMT

Have you reached out to our Support team about this yet, @californiablue1?

We have a team dedicated to supporting website issues, and they would be able to take a look at your account with you to help a shine light here. They can look at your account alongside you in order to pinpoint what's going on here. Please reach out by phone or email when you have a moment by logging into your Square account and heading here.