thread Trouble swiping in Archived Discussions (Read Only)

Trouble swiping

artist45 — Mon, 14 Nov 2016 16:50:46 GMT

I'm having trouble swiping my customers' credit cards. How, exactly do I do that? I punch in the amount owed, then swipe...nothing happens. So I punch in the amount owed, hit the charge button and then swipe...nothing happens. What am I doing wrong? As a result, I have to key in the data, which is time consuming and costs more.

Re: Tips for Getting Started with Square

VanKalkerFarms — Mon, 14 Nov 2016 04:35:47 GMT

What mobile device are you using? It has to be compatible with your reader. Are you using the free magstripe reader or the $29 chip card reader? There are a lot of possible issues. Check out these help pages:

https://squareup.com/help/us/en/article/5203-square-magstripe-reader-troubleshooting

https://squareup.com/help/us/en/article/5412-square-chip-card-reader-tips-and-troubleshooting

Re: Trouble swiping

NanRussell — Wed, 27 Jul 2022 19:14:17 GMT

I have also had trouble swiping and been charged extra for keying in the number. I was using the Square inserted into my Iphone.

Nan Russell