thread Re: Update cause anyone else printer and connectivity issues? in Archived Discussions (Read Only)

Update cause anyone else printer and connectivity issues?

Roo — Fri, 21 Jul 2017 20:02:05 GMT

Ever since the last update my printer and card reader keeps going off line, my kitchen printer keeps dissapearing from printers list periodicaly too. When I print reports also the reader and printer will disconnect and connect too, anyone else having this issue?

Re: Update cause anyone else printer and connectivity issues?

Sean — Wed, 23 Nov 2016 19:43:04 GMT

@Roo - So sorry to hear about the trouble! I haven't heard this issue come up anywhere else in the community. Have you already had a chance to try any trouble shooting steps? If so, what have you already done? I'd be happy to make some suggestions!

Re: Update cause anyone else printer and connectivity issues?

Roo — Wed, 23 Nov 2016 21:07:59 GMT

No didnt get to try anything. Besides. Closing the ap out and reopening it

Re: Update cause anyone else printer and connectivity issues?

Sean — Wed, 23 Nov 2016 21:12:03 GMT

@Roo - Appreciate the follow up! I'd suggest restarting your router, disconnecting, and then reconnecting your printer and stand, as well as deleting and reinstalling the Square Register app. Let me know if those tips don't do the trick!