thread Re: I-pad mini 3 and a wireless chip reader,the I-Pad loses the internet &bluetooth connection. in Archived Discussions (Read Only)

My iPad Mini 3 loses the internet & bluetooth connection. Any tips?

rmnorthrop — Fri, 21 Jul 2017 20:01:20 GMT

I-pad mini 3 and wireless chip reader are fully charged and updated with the most current systems and apps. We lose the internet and bluetooth connection when not used for (just) a few minutes. Then must go to settings to restart both the internet and bluetooth. Very frustrating when a customer is waiting to "pay" and must wait for the system to work again. We don't have this problem when just swiping without the chip reader connected.

Thank you.

Rich

Re: I-pad mini 3 and a wireless chip reader,the I-Pad loses the internet &bluetooth connection.

Sean — Thu, 08 Dec 2016 20:28:20 GMT

@rmnorthrop - Sorry to hear about this trouble, this definitely sounds concerning. It seem like there might be something going on with the iPad itself. Have you already had a chance to check for any software updates (app and iPad software)? Have you had a chance to reach out to Apple Support yet? You may need to do a software restore.