thread Re: My appointment calendar won't let me edit appointments. in Archived Discussions (Read Only)

My appointment calendar won't let me edit appointments.

Fortmoran — Wed, 04 Jan 2017 14:43:06 GMT

Why won't my appointment app let me edit appointments anymore? I used to be able to edit an existing appointment.

Re: My appointment calendar won't let me edit appointments.

Spenser — Thu, 05 Jan 2017 20:31:49 GMT

Sorry to hear about the trouble, @Fortmoran.

Can you provide a little more information on the issue you're experiencing? Such as what info you're editing, or if you're receiving any error messages?

Thanks for your help!

Re: My appointment calendar won't let me edit appointments.

topplay — Wed, 26 Feb 2020 17:05:58 GMT

When I try to edit a service within appointment app after appointment has been booked by a customer I receive the the following message “cart editing disabled post-checkout”. Is there a way to enable this feature? Any assistance is appreciated, thanks!

Re: My appointment calendar won't let me edit appointments.

AshleyK — Fri, 28 Feb 2020 16:26:37 GMT

Hey @topplay thanks for asking! At this time we don't allow sellers to edit an appointment once it has been paid for. If you require prepayment, you will need to charge it before the appointment or transaction as settled. I hope this makes sense! Thanks again!

Re: My appointment calendar won't let me edit appointments.

topplay — Fri, 28 Feb 2020 16:41:19 GMT

Hi@AshleyK thank you for your response!

I am able to edit everything in the appointment on the app with the exception of the "Service". In the past, I was able to change the "Service" on the app but now I have to change it from a computer. Did something change during a recent upgrade?

Re: My appointment calendar won't let me edit appointments.

AshleyK — Fri, 28 Feb 2020 17:07:17 GMT

I hear you! It's been this way for quite some time to avoid issues where the services on an appointment don't add up to the dollar amount that has already been paid for the appointment. If you edit the services and there's a balance there would be no way to reconcile it as we can only associate a single payment with an appointment.

Let me know if you have any other questions. 🙂

Re: My appointment calendar won't let me edit appointments.

topplay — Fri, 28 Feb 2020 20:46:14 GMT

Thank you for the clarification!

Re: My appointment calendar won't let me edit appointments.

BeachCandy — Thu, 05 Mar 2020 13:55:45 GMT

I can no longer change things once a client sets an appointment, as I was able to go in and adjust either time, put in notes for myself or change appointment dates for clients. This no longer works. I hit edit, do my updates or add notes, then hit save button and nothing saves. I have to delete appointment, manually set a new appointment with changes.

Re: My appointment calendar won't let me edit appointments.

AshleyK — Thu, 05 Mar 2020 15:58:43 GMT

Hi @BeachCandy thanks for sharing. I want to take a closer look at this, but just to be sure, are you using the Appointments App to edit the appointments? If so, can you please make sure the app and device are up to date?

Re: My appointment calendar won't let me edit appointments.

BeachCandy — Thu, 05 Mar 2020 18:46:42 GMT

Yes I am using the appointment app to try to do editing and updates to scheduled appointments. My phone is updated and the app is current. Only way I was able to do edits and save my editing this last try was through the desktop log in and not through the app itself.

Re: My appointment calendar won't let me edit appointments.

JustinC — Sun, 08 Mar 2020 17:39:44 GMT

Hey there @BeachCandy! Stepping in for @AshleyK 👋

Really sorry for the trouble and thanks for the clarification. Our Appointments Team will need to take a closer look at your issue. Mind reaching out to them so they can look on the back end?

squ.re/contact