thread Re: Calendar View is Blank - Appointments in Archived Discussions (Read Only)

Calendar View is Blank - Appointments

RossfromMR — Sun, 08 Jan 2017 09:45:10 GMT

When I go to my appointments tab, the overview is blank. If I click on calendar next, it is also blank and nothing comes up. There's no way to view the calendar, change views, nothing. This has been happening for a few weeks with no results.

Latest version of firefox, chrome, and safari all show the same. Cache cleared, computer restarted, and a completely different computer has also been tried. No joy.

Re: Calendar View is Blank - Appointments

Tom — Sun, 08 Jan 2017 21:22:55 GMT

Hey @RossfromMR, thanks for flagging this and I'm so sorry to hear about the trouble.

I just went to check on the Calendar tab for Square Appointments, and I'm able to view/make changes as normal. I happen to be using Chrome on a MacBook.

I want to make sure we get this sorted out as soon as possible. If you haven't already, please have a look at this troubleshooting checklist for any remaining tips that you may have not yet attempted — those usually resolve any dashboard issue right away.

If, after that, you're still having trouble — please let our Support Team know and they'll take a deeper dive into your account.

Re: Calendar View is Blank - Appointments

RossfromMR — Sun, 08 Jan 2017 22:14:37 GMT

Hey @Tom,

Thanks for looking but I've tried 3 browsers and 2 different computers - it's not on my end. I did see another community post about someone having a similar issue with the invoices page, but I don't know if it is related or not. I'm waiting for another reply from the Support Team now that I have started a new ticket with them.

Re: Calendar View is Blank - Appointments

Tom — Tue, 10 Jan 2017 22:59:59 GMT

Hey @RossfromMR, thanks for taking the time to reach out to our Support Team. I can see that this issue has been escalated internally. We'll continue to reply via email as we receive updates. Appreciate your patience as we work to sort this out!

Re: Calendar View is Blank - Appointments

StellaMB — Thu, 20 Apr 2017 00:35:15 GMT

I'm having this issue right now. Appointment Calender is white. Can't do anything..

Re: Calendar View is Blank - Appointments

Kpay — Thu, 25 May 2017 20:50:54 GMT

Hi @StellaMB, so sorry for the delay here. Are you able to see your overview screen ok now? If you're still experiencing any issues, please make sure to try a different browser (Google Chrome, Safari, etc.) to make sure that isn't the issue.

Re: Calendar View is Blank - Appointments

wymans — Fri, 16 Sep 2022 03:45:14 GMT

I see this post is old, but as of Sept. 2022 my calendar is blank. I can see appointments on the overview page but the calendar should have the booked appointments grayed out and/or blocked. What is the fix for this issue?!

Re: Calendar View is Blank - Appointments

wymans — Fri, 16 Sep 2022 03:57:54 GMT

UPDATE: I found the issue... you have to select & check the person's calendar you want to see. That fixed it for me. Not sure why it isn't defaulted to show them all, but whatever. I have a screenshot but I can't add it here, if you click on "side-by-side, it drops down and you can check the employee name(s). Hope this helps.

Re: Calendar View is Blank - Appointments

Innerglo — Sat, 17 Feb 2024 17:38:40 GMT

Now an issue Im having is my dashboard wont save who have selected. So I have multiple staff and each time I open it up, I have to add some of them in manually to the calendar view while others default to showing. I cant figure out the rhyme or reason or how to force square or my browser to save the default selected staff options.

Re: Calendar View is Blank - Appointments

RobynR — Sun, 18 Feb 2024 16:21:49 GMT

Hi, @Innerglo - Thanks for getting in touch on the Seller Community.

I'm unsure about this one, so I'll check with the Square Appointments team to get the right answer for you.

I'll update you here once I have more information!