thread Re: Why is my printer printing an all black receipt? in Archived Discussions (Read Only)

Why is my printer printing an all black receipt?

cwheeler — Tue, 24 Jan 2017 18:52:42 GMT

printer/hardware troubleshooting

Re: Why is my printer printing an all black receipt?

EJ_ — Wed, 25 Jan 2017 19:07:02 GMT

Hello.

That sounds like a very strange occurrence. How long has this been happening? My first instinct tells me there might be something wrong with the printer itself.

What type of printer were you using?

Re: Why is my printer printing an all black receipt?

arefftx — Wed, 26 Apr 2017 17:38:42 GMT

My printer is also printing solid black.......did you find a solution?

Re: Why is my printer printing an all black receipt?

Tom — Fri, 28 Apr 2017 23:02:05 GMT

Sorry to hear this is happening with you too, @arefftx. What's the make and model of the printer you're set up with?

These printer troubleshooting tips may help. Please feel free to reply here or get in touch with our Support Team for a closer look!

Re: Why is my printer printing an all black receipt?

cstocker — Mon, 23 Aug 2021 13:15:04 GMT

I'm having this same problem. TSP100 printer.

Re: Why is my printer printing an all black receipt?

Valentina — Mon, 23 Aug 2021 20:55:33 GMT

Hi again, @cstocker 👋 First, we recommend trying these troubleshooting steps.

If that doesn't get you where you need to be, our team can take a look at your account with you to help a shine light here.

Please reach out by phone (or email) when you have a moment by logging into your Square account and heading here.

Re: Why is my printer printing an all black receipt?

PPP — Mon, 13 Dec 2021 15:37:38 GMT

Our printer is printing regular receipts all black, but prints gift receipts normally. Any help would be appreciated.

Re: Why is my printer printing an all black receipt?

Arie — Wed, 15 Dec 2021 00:06:32 GMT

Sorry to hear about the trouble with your printer, @PPP - how frustrating! Have you had a chance to go through these printer troubleshooting steps yet?

Re: Why is my printer printing an all black receipt?

Bittersweet — Sun, 14 Aug 2022 21:06:46 GMT

Did you find out what was wrong. Happening to my printer but it’s 7 years old.

Re: Why is my printer printing an all black receipt?

RobynR — Tue, 16 Aug 2022 22:04:03 GMT

Hey @Bittersweet,

Welcome to the Community.

Have you checked out this best answer?

Let me know if this works.

Re: Why is my printer printing an all black receipt?

eatmanaao — Tue, 18 Jul 2023 01:42:40 GMT

We also have this issue. Looks like it's the Square app was crashing. If you're using iPad, force close square app and reopen the app again fixed the issue. This is happening quite often though.

Re: Why is my printer printing an all black receipt?

UnionRiverBook — Sun, 08 Oct 2023 15:17:05 GMT

Thanks! I had this problem too and closing Square and restarting fixed it.