thread Re: Appointments Missing After Clicking to Test in Archived Discussions (Read Only)

Appointments Missing After Clicking to Test

tafari — Wed, 25 Jan 2017 01:30:33 GMT

I set up Sqaure appointments and everything looks to be in place. I set multiple appointments for a specific day but when I go to my Online Booking page to test out the appointments, they seem to disappear from my list.

Im not sure how to get the appointments back so that they can be selected once click but not booked. I hope Im making sence.

https://squareup.com/appointments/book/3ba11017-a0b4-498d-9ae1-2d0f3e45d42c/5H7945SZZ7NJ3/services

Re: Appointments Missing After Clicking to Test

Spenser — Wed, 25 Jan 2017 23:24:24 GMT

Sorry to hear about the trouble, @tafari, definitely sounds like something's up.

I can't take too much closer of a look here in the Community, as it's public, but I see that you've contacted our support team already. I'll make sure the case makes it to our Appointments team. Thanks again!

Re: Appointments Missing After Clicking to Test

tafari — Thu, 26 Jan 2017 01:53:15 GMT

Hi Spenser,

Thanks for getting back with me!!! I actually was contacted by One of your team members who shared this:

"Hi Tafari,

Thanks for reaching out.

When selecting appointment times, if the reservation isn't completed it will be held for about 15 minutes. This is to prevent two clients from booking simultaneously.

Let me know if you have other questions!

Hannah"

It makes sense but I didn't see this anywhere in documentation so it was very confusing. I think I'm all set now.

Re: Appointments Missing After Clicking to Test

Spenser — Thu, 26 Jan 2017 02:26:24 GMT

Ah, that makes sense! Thanks for sharing that info here too, @tafari.

Don't hesitate to follow up with us if there's anything further we can do to help!