thread Re: "Error creating invoice" message comes up when I'm trying to send an invoice. Help. in Archived Discussions (Read Only)

"Error creating invoice" message comes up when I'm trying to send an invoice. Help.

Paparazziprime — Wed, 08 Feb 2017 14:25:16 GMT

"Error creating invoice" message comes up when I'm trying to send an invoice. Help.

There was an error updating the invoice

Scollup — Wed, 08 Feb 2017 05:09:43 GMT

when I try to send an invoice it states " there was a error updating the invoice" but it doesn't state what the error could be. How can I determine what the error is and how can I fix it?

Re: "Error creating invoice" message comes up when I'm trying to send an invoice. Help.

Mer920 — Thu, 09 Feb 2017 03:38:19 GMT

Yes!!! Having exact same issue, can't send out anything! So frustrating, no idea why.

Re: "Error creating invoice" message comes up when I'm trying to send an invoice. Help.

F2 — Thu, 09 Feb 2017 12:49:49 GMT

I'm having the same issue also!

Re: "Error creating invoice" message comes up when I'm trying to send an invoice. Help.

Spenser — Thu, 09 Feb 2017 19:09:07 GMT

Hi all, sorry to hear about the trouble! Can you confirm where you're seeing the error (Dashboard, or in the app) and what browser you're using?

My first suggestion would be to try sending the Invoice with a different internet browser to see if the issue is specific to that. If that doesn't help, give us a call so a team member can take a look with you ASAP. Thank you!

Re: There was an error updating the invoice

Spenser — Thu, 09 Feb 2017 19:12:56 GMT

@Scollup, moved your post to this thread, as it sounds related as well!

Re: "Error creating invoice" message comes up when I'm trying to send an invoice. Help.

Lkastli05 — Tue, 21 Feb 2017 05:48:05 GMT

I'm getting the error in the app

Re: "Error creating invoice" message comes up when I'm trying to send an invoice. Help.

Tom — Thu, 23 Feb 2017 00:21:54 GMT

Hey @Lkastli05 — thanks for reaching out and sorry to hear about the trouble. I just checked on this, and everything should be on the up-and-up. If you're still having any trouble, please give these troubleshooting tips a run-through (I know there's a lot — thanks for bearing with me) as they usually resolve any issue right away. Hope this helps! 🙂

Re: "Error creating invoice" message comes up when I'm trying to send an invoice. Help.

Attitudelksowat — Sun, 10 Sep 2017 18:15:26 GMT

I'm having the same issue on Chrome & the app. I have gone through all the trouble shooting steps. Help.

Re: "Error creating invoice" message comes up when I'm trying to send an invoice. Help.

Helen — Tue, 12 Sep 2017 16:57:47 GMT

Sorry to hear about the trouble @Attitudelksowat! If you're still seeing the error in the app and on your browser today (check out these browser troubleshooting steps) please contact our Support team so we can investigate this further!