thread Re: Appointments App for IPHONE stuck, won't load available times in Archived Discussions (Read Only)

Appointments App for IPHONE stuck, won't load available times

Rkoldaro — Mon, 20 Feb 2017 03:45:16 GMT

My appointments app will not load the available times. When I go to create an appointment and select the time field, it becomes blank. This all of a sudden started happening. I tried uninstalling and reinstalling, logging out and logging back in, even a hard reset of the whole phone and closing all of the open apps. No luck. I can't be the only one experiencing this? I have an iPhone 6.

Re: Appointments App for IPHONE stuck, won't load available times

Spenser — Mon, 20 Feb 2017 18:16:35 GMT

Sorry to hear about the trouble, @Rkoldaro. Generally I would suggest the things you've tried as far as troubleshooting the app, so we'll probably need to have the Appointments team take a closer look. If you haven't already, contact our team directly so we can take a look at your account and gather more details as needed. Thanks for bringing this to our attention!

Re: Appointments App for IPHONE stuck, won't load available times

beardsandbeers — Tue, 21 Feb 2017 15:39:32 GMT

One of our barbers is experiencing the exact same problem. I'm waiting for a return call from square support right now.

Re: Appointments App for IPHONE stuck, won't load available times

Sean — Tue, 21 Feb 2017 15:52:26 GMT

@beardsandbeers - You should hear back soon if you've already requested a callback. 🙂

Re: Appointments App for IPHONE stuck, won't load available times

Rkoldaro — Tue, 21 Feb 2017 20:35:29 GMT

I emailed my issue yesterday and have not heard back.

Re: Appointments App for IPHONE stuck, won't load available times

Sean — Tue, 21 Feb 2017 20:41:50 GMT

@Rkoldaro - We generally reply to emails withing 1-2 business days. If you'd prefer, you could give us a call. There shouldn't be much of wait to chat with a supporter over the phone if you want to get this resolved ASAP.

Re: Appointments App for IPHONE stuck, won't load available times

Cyndiprichard — Fri, 28 Jul 2017 15:56:56 GMT

I'm having same problem but can't call without a code????

Re: Appointments App for IPHONE stuck, won't load available times

Sean — Fri, 28 Jul 2017 18:40:20 GMT

We're happy to chat with you, @Cyndiprichard! For more details on how to track down your customer code, just check out this thread. Look forward to chatting!