Best way to remove a loyalty reward?

RandW — Thu, 23 Feb 2017 21:26:32 GMT

I am sure something has gone wrong with one of my customers loyalty rewards. Everytime she comes in, Square says she has 2-3 loyalty rewards saved up. I know for a fact that this is not the case. I know you can edit the amount of stars someone has, but how on earth do you remove a reward once it (says) is earned?

My reward is $10 off an item and I have tried adding a $10 item and using the reward (which ends up being a $0 cash sale) but it does not seem to reduce the amount of rewards shown on her (the) customer page.

Any help is apprecieated.

Sincerely,

frustrated

Re: Best way to remove a loyalty reward?

Spenser — Sun, 26 Feb 2017 22:19:16 GMT

Hi @RandW, sorry to hear about the issue with your loyalty rewards. We'll probably need to take a look at your account and settings, so contact our support team directly when you can and we'll figure out whats going on. Thanks!

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Best way to remove a loyalty reward?

Re: Best way to remove a loyalty reward?