thread Re: Why are my customers able to double book? in Archived Discussions (Read Only)

Appointments: How do I prevent clients from double booking?

PlumAesthetics — Fri, 12 Jul 2019 17:44:40 GMT

Hi there!

I've been using Square appointments for a while and it syncs with my Google calendar. Last night a client was able to double book an appointment. Both clients booked online themselves. I have never had this issue before and I'm wondering if it's something that I inadvertently changed? Anyone else had this problem before?

Thanks in advance!

Re: Double booking

Tom — Fri, 03 Mar 2017 02:23:55 GMT

Hey @PlumAesthetics, welcome to the seller community! Great question. 🤔

Looking at your Settings > Calendar & Booking, is "Allow multiple services to be booked online" toggled on? If so, that would allow your clients to double book services. By default, this setting is turned off — is there any chance you or another business partner turned it on?

Hope this helps make things more clear. If I'm missing the mark or if this doesn't clear things up, please let me know. We'll make sure this gets sorted out. 🙂

Re: Double booking

Rosad — Fri, 12 Jul 2019 15:55:41 GMT

This was helpful but How do you save the changes?

Re: Double booking

nika — Sat, 13 Jul 2019 14:49:59 GMT

@Rosad When you make changes on your Dashboard, you should see the blue Save button in the bottom right hand corner of the screen!

Why are my customers able to double book?

Cryholcomb14 — Sat, 16 May 2020 20:13:24 GMT

The title of this post has been edited by a moderator from the original: "Double booking!!"

Why are people booking appointments online on spots that are already taken? Like double booking. I’ve never had this problem. And now it’s happening a lot. I can’t be having that.

Re: Why are my customers able to double book?

nika — Sat, 16 May 2020 20:19:29 GMT

Hey @Cryholcomb14- Check your settings within your Dashboard that @Tom mentions above and make sure you don't have "Allow multiple services to be booked online" turned on.

Hit us back here if you have other questions!

Re: Why are my customers able to double book?

Cryholcomb14 — Sat, 16 May 2020 20:29:00 GMT

It’s not that. It’s the fact that people already have spots taken, confirmed and everything. And now people are able to make appts at the same time as a appt that’s already taken. When it should be showing people that it’s not that and only showing the available spots.

How to take off double booking

Aime — Wed, 27 May 2020 02:29:33 GMT

Does anyone know how to take off double booking , so it won’t allow it .. please & thank you

Re: How to take off double booking

ashc — Wed, 27 May 2020 20:34:09 GMT

Hi @Aime,

I moved your post to an existing thread on how to prevent double-booking.

Check out the Best Answer above for more details.

How to prevent clients from Double Booking appointments

DaisySFG — Fri, 12 Jun 2020 20:02:56 GMT

The title of this thread has been edited from the original: Double Booking

How do I turn off double booking so my clients don’t book over anther clients time slot? Also how do I make appointments for only 10am 12pm and 2pm?

Re: Double booking

JustinC — Fri, 12 Jun 2020 20:02:10 GMT

Hey there @DaisySFG - Tom shows you where to go to disable the double booking feature. Look above 🙂

Appointments

Lesliedfryexoxo — Sat, 26 Dec 2020 16:20:41 GMT

I am wondering if there is a notification for when my appointments over lap?? I have clients who like to book for the year and I don’t like my appointments to overlap.... is there a way to set it up????any help on this would be appreciated

Re: Appointments

ashc — Sun, 27 Dec 2020 14:16:03 GMT

Heya @Lesliedfryexoxo and welcome to the Community.

I moved your post to one of the existing threads where this question has been answered already on double-booking.

Check out the Best Answer above and don't hesitate to search any further questions you may have in the searchbar to find your quickest answer!

Re: Why are my customers able to double book?

MMhair — Tue, 16 Mar 2021 22:27:31 GMT

Hey there! Did you ever get a clear answer on this? I’m having the same problem.

Re: Double booking

Charrenee — Sat, 01 May 2021 18:21:19 GMT

How do you even get to calander and booking? It won’t let me

Re: Double booking

sayra — Sun, 02 May 2021 17:15:19 GMT

Hey, @Charrenee - Take a look at how you can set up your Online Booking with Square here.

Let me know if you have any other questions.

Don’t want to double book...

vidasalon — Sat, 29 May 2021 02:28:05 GMT

If I book an appointment, especially using the “Book Next” button, the system allows me to book over another appointment. I would also prefer to see a calendar to

schedule the next appointment instead of a scrolling date finder.

Re: Appointments: How do I prevent clients from double booking?

mdbodysculpting — Sat, 08 Jan 2022 01:17:01 GMT

I am having the double booking issue too. it is booking over other appointments. It is alos booking over my personal calendar. its a nightmare. did anyone find a solution to this? thank you

Re: Appointments: How do I prevent clients from double booking?

Ellie_ — Sun, 09 Jan 2022 17:38:13 GMT

Hi there @mdbodysculpting,

We are very sorry to hear this is happening! We definitely recommend reaching out to our Customer Success team directly so they can investigate deeper. squ.re/contact.

Re: Appointments: How do I prevent clients from double booking?

mdbodysculpting — Sun, 09 Jan 2022 19:45:28 GMT

I have reached out ... but have not heard back. I cant even tell if anyone is looking because when you send square support an email request it goes into some blackhole. i never get any automate update telling me that my request is receved and someone is looking at it