thread Re: HELP! Square Cardreader broke off plug in Samsung tablet.cannot remove or repair! Any Suggest... in Archived Discussions (Read Only)

Square Cardreader broke off plug in Samsung tablet. Cannot remove or repair!

j7morrs3 — Fri, 03 Mar 2017 16:56:49 GMT

Help Please.... card reader broke off and plug is embedded in Samsung tablet...cannot be removed or repaired (in shop now)

Anyone have any suggestions other than Square's reply to manually enter every transaction (at extra expense of course!)

thanks for any info!

ps...never borrow child's tablet 😞

Re: HELP! Square Cardreader broke off plug in Samsung tablet.cannot remove or repair! Any Suggestion

Ron — Fri, 03 Mar 2017 15:43:40 GMT

If you have another Tablet or Phone to use just quickly buy a new reader at Best Buy or one of the many places that sell them, download the Square App on your new device and off you go!

Re: HELP! Square Cardreader broke off plug in Samsung tablet.cannot remove or repair! Any Suggest...

Kpay — Fri, 03 Mar 2017 16:56:05 GMT

@j7morrs3, oh no! So sorry that happened - super annoying.

@Ron is totally right - you can pick up a reader, download the app on another phone or tablet and log in with your existing email and password. That way you can get back to swiping payments!

Re: HELP! Square Cardreader broke off plug in Samsung tablet.cannot remove or repair! Any Suggestion

j7morrs3 — Sat, 04 Mar 2017 02:59:15 GMT

Thanks Ron, I did that, but the embedded plug from the cheap cardreader has ruined my special daughter's tablet now 😞

Re: HELP! Square Cardreader broke off plug in Samsung tablet.cannot remove or repair! Any Suggest...

j7morrs3 — Sat, 04 Mar 2017 03:04:30 GMT

Thank you, I did that, but the embedded plug from the cheap cardreader has ruined my special daughter's tablet now 😞

Re: HELP! Square Cardreader broke off plug in Samsung tablet.cannot remove or repair! Any Suggest...

EJ_ — Sun, 05 Mar 2017 20:31:24 GMT

@j7morrs3 Sorry to hear about the tablet. Unfortunately there's not much we can help or troubleshoot with when it comes to this specific issue.

You'll want to contact the device manufacturer directly for help removing the stem of the reader.

Re: HELP! Square Cardreader broke off plug in Samsung tablet.cannot remove or repair! Any Suggest...

RL01 — Sat, 16 Dec 2017 18:13:52 GMT

I have the same problem. Which device manufacturer should I contact--my IPad manufacturer (Apple) or the reader manufacturer? I am unable to find any information about reader manufacturer on the original box which I kept it stored in.

Re: HELP! Square Cardreader broke off plug in Samsung tablet.cannot remove or repair! Any Suggest...

j7morrs3 — Sat, 16 Dec 2017 21:40:18 GMT

I found a cell phone tech who was able to remove the broken plug from the tablet. Up may have success that way. Good luck!