thread Why am I getting this error message? in Archived Discussions (Read Only)

Why am I getting this error message?

Katieinea — Sat, 04 Mar 2017 11:25:17 GMT

Why am I getting this error message?

The merchant has not given your application sufficient permissions to do that. The merchant must authorize your application for the following scopes: CUSTOMERS_WRITE

Re: Why am I getting this error message?

Spenser — Sun, 05 Mar 2017 20:56:36 GMT

Hi @Katieinea, can you let me know where you are seeing this message, and what actions you take to get to it? We'll go from there.

Re: Why am I getting this error message?

Katieinea — Sun, 05 Mar 2017 21:27:16 GMT

It's appearing when clients hit the PAY WITH CREDIT card button on the invoice sent to them via my IRIS online software. On my settings it appears to be linked and communicating with IRIS, but then this appears. Thanks for taking a look at this for me!

Re: Why am I getting this error message?

Spenser — Mon, 06 Mar 2017 01:17:09 GMT

Not sure I'm familiar with the set up, @Katieinea. You're able to send a Square Invoice through IRIS? Are your customers receiving our email to complete the payment, or another form of notification?