thread Re: My receipts are not being sent to my email in Archived Discussions (Read Only)

Automatic Receipt Going To Wrong Person

marras — Wed, 08 Mar 2017 18:33:43 GMT

Hello,

My company just signed up for square. We successfully accepeted our first payment from a client yesterday and today we received a receipt from a purchase he just made with another company. How can we fix this?

Thank you,

Re: Automatic Receipt Going To Wrong Person

VanKalkerFarms — Thu, 09 Mar 2017 17:03:08 GMT

More than likely while checking the customer out the cashier typed your business email address into the email address box on the receipt screen. That box is for the customer to enter their information (be it an email address or cell phone number).

There is a link in the email with the receipt that you can click that says Not your receipt (or something to that extent), click that and it will disassociate your business email address from the customer's credit card.

My receipts are not being sent to my email

GriffHarrel — Thu, 09 Jan 2020 21:24:57 GMT

Someone made a purchase on my credit card for me and that person input their email for the receipt. Now all of my transactions are going to their email and I can't figure out how to change this or get my previous receipts (they are no longer a part of our organization).

Re: My receipts are not being sent to my email

ashc — Fri, 10 Jan 2020 16:07:14 GMT

Hi @GriffHarrel! Welcome to the Community.

I merged your post with an existing post on how to have this person unlink their email from the card for receipts.

They'll need to locate > Manage Preferences to unlink from there.