thread Re: Why is Square telling me I am not 18 when in fact I am? in Archived Discussions (Read Only)

Why is Square telling me I am not 18 when in fact I am?

Matthew_Fonseca — Mon, 20 Mar 2017 14:36:15 GMT

When I try to sign up, Square is telling me that I am not 18. I was born on February 22nd 1999. As soon as I enter the last digit for the year, it automatically says that I have to be 18. Is there some way this can be fixed? I am a photographer who would like to use this tool for his business, and this is hendering me from doing so.

Re: Why is Square telling me I am not 18 when in fact I am?

VanKalkerFarms — Mon, 20 Mar 2017 16:17:53 GMT

That is interesting. @Kpay any advice?

Re: Why is Square telling me I am not 18 when in fact I am?

Kpay — Mon, 20 Mar 2017 16:28:38 GMT

Hmm, that is interesting. 🤔 Sorry for the rough start, @Matthew_Fonseca and happy belated birthday! I'm going to look into it and we'll see what's up. Will post back here when I have more info.

Re: Why is Square telling me I am not 18 when in fact I am?

Matthew_Fonseca — Tue, 21 Mar 2017 02:55:33 GMT

I apreciate you looking into it. Maybe it's a problem with the code. Probably hasn't been updated to register last month or this month. That's my guess.

Re: Why is Square telling me I am not 18 when in fact I am?

EJ_ — Wed, 22 Mar 2017 15:59:26 GMT

@Matthew_Fonseca Just checking in letting you know we haven't forgot about you. Our Engineering team is looking into this. We'll post here as soon as we get an update.