thread Re: I can't open my square app. Just get spinning beach ball icon. Please advise in Archived Discussions (Read Only)

I can't open my square app. Just get spinning beach ball icon. Please advise

mare — Tue, 04 Apr 2017 15:29:59 GMT

Square app won't open just spinning beach ball icon

Re: I can't open my square app. Just get spinning beach ball icon. Please advise

Chad — Thu, 12 Jul 2018 22:22:43 GMT

Hey @mare, welcome to the Seller Community and Congrats on your first post!

There could be a couple reasons you're seeing this screen. You might be receiving this loading screen due to a poor internet connection. Or if you're running an old version of the App it might not load. I recommend deleting and reinstalling the App to rule this out. Also make sure your devices operating system is up to date as well!

Please let me know if you still need help! 😀

Re: Can I add a second phone?

melanieruffin — Wed, 11 Jul 2018 20:32:23 GMT

Accessing on computer and one phone but second phone just stalling signing in. We need to be able to use both phones

Re: Can I add a second phone?

Helen — Tue, 24 Jul 2018 16:00:09 GMT

@melanieruffin I moved your post to a different thread so you can see @Chad's troubleshooting steps for this issue.

I also suggest making sure your phone is compatible with Square.

Re: Can I add a second phone?

susanafnapa — Thu, 27 Sep 2018 03:33:57 GMT

That troubleshooting link does not work.

Re: Can I add a second phone?

Helen — Thu, 27 Sep 2018 19:05:45 GMT

I'm sorry @susanafnapa!

This link should help: Square Point of Sale App Troubleshooting.

If you're still having trouble, go ahead and call our CS team who can help.

Re: I can't open my square app. Just get spinning beach ball icon. Please advise

Su2 — Mon, 02 Dec 2019 20:42:00 GMT

Can you send me the app?

Re: I can't open my square app. Just get spinning beach ball icon. Please advise

Valentina — Wed, 04 Dec 2019 23:19:43 GMT

Hi @Su2! You should be able to download the app for your iPhone or Android device using this link. If you're still having difficulties, please take a look at the links @Helen provided in this thread to troubleshoot or reach out to our support team by email.

Re: I can't open my square app. Just get spinning beach ball icon. Please advise

XZ11 — Thu, 04 May 2023 14:13:31 GMT

The spinning has stopped but unable to open the square app to run payments. I shut off phone & turned back on

and the spinning has stopped but color of app is gray & I still can't open to run the payments. Should I remove the app and download

again. Which square app should I use? Account under Richman Industries

Linda [email redacted by a Community Moderator]

[phone redacted by a Community moderator] temp cell

Re: I can't open my square app. Just get spinning beach ball icon. Please advise

JJ_ — Thu, 04 May 2023 14:18:06 GMT

Hello there @XZ11 first of all welcome to the Seller Community.

Sorry to hear that you are here because you've run into trouble with your application. I can recommend checking out our troubleshooting steps to make sure that both your app and your mobile device itself are up-to-date. If everything looks good there, you'll want to reach out.

If you haven't already, your best bet is to get in touch with us directly so that a member of our Support team can dig in with you. When you have a moment, please reach out directly by logging into your Square account and heading here.