thread Re: New phone, app mistakenly used to open new account in Archived Discussions (Read Only)

New phone, app mistakenly used to open new account

peterj — Wed, 05 Apr 2017 19:21:46 GMT

Hi, and thank you in advance for any advice.

Yesterday I bought a new phone to replace a broken one I had been using with Square, and I set up the Square app on the new one. What I didn't realize at the time was that the app got installed via a different email (gmail) account than the one I use for my existing Square account (it happened semi-automatically through my Google account). So Square "decided," quite rightly, that I'm trying to set up a new account linked to the gmail address. Is there a way to reverse these steps and link the app to my existing account?

Re: New phone, app mistakenly used to open new account

VanKalkerFarms — Wed, 05 Apr 2017 22:23:47 GMT

You can simply Sign out of the app and sign in with the correct account. Click the 3 bars icon to bring up the menu, click settings, and then click sign out.

Re: New phone, app mistakenly used to open new account

Tom — Fri, 07 Apr 2017 18:14:36 GMT

Thanks for helping out with this, @VanKalkerFarms. Hi @peterj, if you have any other account-specific concerns, please don't hesitate to check in with Support Team — happy to make sure everything is set up properly. 😉

Re: New phone, app mistakenly used to open new account

HeelsDelight — Fri, 07 Apr 2017 21:33:37 GMT

Hell, how can I change the pin to my app? It's only letting me do the transactions as guest.

Re: New phone, app mistakenly used to open new account

Sean — Fri, 07 Apr 2017 22:48:09 GMT

Hi @HeelsDelight. You can just click on the Employee to edit the passcode from the Square Dashboard.