thread Re: Live Q&A: Ask us anything about Square Appointments in Archived Discussions (Read Only)

Live Q&A: Ask us anything about Square Appointments

katieand — Mon, 15 Jul 2024 20:00:14 GMT

On April 11th, we hosted a Live Q&A about Square Appointments. We recently announced we changed our pricing for the product, and made it free for Individuals. We had the Square Appointments Product Manager, Devon Meyer, here to answer any of your questions about the new price change or getting the most out of Square Appointments for your business!

@Devon has been part of the Square Appointments team for almost four years. He started as an engineer, and is now the Product lead. In that time, he’s interviewed more than 100 Appointments sellers, and knows how important it is to give service providers their time back so they can focus on providing a great client experience.

A couple example questions:

What does the pricing change mean for individuals?
How can I use Appointments to check out my customers when their service ends?
How can I protect myself from no-shows?

Thanks in advance! Cheers!

Re: Live Q&A: Ask us anything about Square Appointments

Mrt90 — Wed, 28 Mar 2018 13:18:36 GMT

Is there a way where you can block someone from booking from you in the future? Not just declining their appointment, but physically blocking them.

Re: Live Q&A: Ask us anything about Square Appointments

Lphair99 — Wed, 28 Mar 2018 16:31:45 GMT

1. Will I be charged April 1st or for the service since its been announced its free?

2. What features will be added or taken away?

3. When will it be released to android? Please!!

4. Any talk about google reserve integration?

5. Customer login and profiles being added?

6. Can we block clients?

7. Can we have certain service need a deposit and others not?

8. Even though I have a set location can you make it so I can book on location appointments?

9. If you don’t add login or customer profiles can you add the ability to only have to add card once when making appointment, not every time? (GlossGenius does this)

10. Tell us whats on the road map, for real this year?

Re: Live Q&A: Ask us anything about Square Appointments

NextGenCryo — Wed, 28 Mar 2018 19:00:10 GMT

How can clients book reoccurring appointments?

Re: Live Q&A: Ask us anything about Square Appointments

Preslie — Wed, 28 Mar 2018 19:25:04 GMT

What time zone? How do we watch the Q&A?

Re: Live Q&A: Ask us anything about Square Appointments

katieand — Wed, 28 Mar 2018 21:10:37 GMT

Hi @Preslie - I just added in that it's PST. Thanks for catching that!

Devon will be answering the questions in live time during that block on April 11th, so there isn't any video component. You can watch the page for his answers as they roll in. Feel free to add your question and you'll receive an answer on April 11th!

Re: Live Q&A: Ask us anything about Square Appointments

Agent929 — Wed, 28 Mar 2018 23:30:08 GMT

A lot of want to know if there is actually an Android app in the making. We would appreciate an educated answer, not a canned response. Thank you .

Re: Live Q&A: Ask us anything about Square Appointments

Preslie — Thu, 29 Mar 2018 03:24:35 GMT

Great, thank you so much! 🙂

Re: Live Q&A: Ask us anything about Square Appointments

ob1luca — Thu, 29 Mar 2018 07:09:00 GMT

Will this ever automatically synch with the icloud calendar?

I am alone but I offer services my clients do not need me for, how can I add that without adding a "ghost" staff member?

Re: Live Q&A: Ask us anything about Square Appointments

IntuitHealing — Thu, 29 Mar 2018 13:58:52 GMT

Will I be losing anything in the service i already use?

will you develope a way for appointments to sync to calendars?

When clients book online- they get a generated response- but when they book instore that response does not generate will this be fixed?

why are you changing it to free.. i'm not complaining just trying to find the moative...?

Will marketing emails cost additional price?

Re: Live Q&A: Ask us anything about Square Appointments

s4Bb — Thu, 29 Mar 2018 15:44:07 GMT

I'm so grateful that you guys have listened to the little people like me who love Square (and use all of the other products) but were getting priced out. Here are my questions for the Q&A to add to your list:

Online class bookings?
Online docs (intake, terms/conditions, notes) that are HIPAA compliant?
Customization of fonts/colors on booking page?
Customer confirmations of appointments via text or email?
Privacy of patients/customer identity? To clarify: Customers/Patients are listed according to how their information is kept in their profile. In order to know who the person is but still try and protect identify, I am having to put a letter for the last name in the profile, which means that when it comes to payments, there is just the person and no last name. There must be a way to put a nickname, number, or initials for patient appointments without losing the ability to personalize messages or input last names into square register every time.

Re: Live Q&A: Ask us anything about Square Appointments

tmtuohy — Thu, 29 Mar 2018 15:55:54 GMT

I love the current Appointments functionality but I desperately need to interact with it via an "Appointments REST API" or other programmatic interface. I'm hoping Devon can speak to that during this Q&A. I can provide more specifics but in general, I'll say that opening up the Appointments functionality will give your Developer Clients a much wider set of options for interacting with this product and truly make it a world class Appointment booking and management system.

Thanks for listening!

Re: Live Q&A: Ask us anything about Square Appointments

bgcht — Thu, 29 Mar 2018 23:55:36 GMT

Hello, just discovered square appointments and it's perfect for me. I'm just really mad I can't delete a location I made on accident and it really made my good mood disappear. Now I always have a notification telling me to link my bank to the new location that I don't even want. Make inactive locations actually inactive and MAKE THEM GO AWAY! Why can't we delete locations? Why?

Re: Live Q&A: Ask us anything about Square Appointments

tmtuohy — Fri, 30 Mar 2018 02:52:59 GMT

Another question for Devon: Can we somehow capture or retrieve the "Reschedule" dynamic link that was sent to the Appointment Maker in their confirmation email? I would like to use this link in my website when my client is logged in and it will take them right to that appointment to take any necessary action, instead of making them try to dig for the info from an email. On that subject, I'm really disappointed that the only way our clients can get this info is to dig it out of an email. My clients will mostly be operating from within my website and it is imperative that I give them access to reschedule their appointments from within my site.

Thanks,

Tom Tuohy

Re: Live Q&A: Ask us anything about Square Appointments

GELLC — Fri, 30 Mar 2018 03:27:14 GMT

This kept me from getting square appointments for quite some time. I bit the bullet and just had it pushed to ical through my google calendar. Seemed complicated at first but it was a super easy work-around and my clients love that I use it. I haven't had a no show since.

Re: Live Q&A: Ask us anything about Square Appointments

inresonance — Fri, 30 Mar 2018 22:02:43 GMT

Can there be additional time options for email reminders. The furthest out time option is 3 days but I like to send out reminders 5-6 days ahead of time to allow time for rescheduling. I called and requested this about 1 year ago and I do not see that it has changed yet.

I would also like to request that when a client reschedules that I am alerted to the time and date of the original appointment that was being rescheduled.

It would be great to have a recoding of this Q&A for all of those who cannot be on it live.

Thank You.

Re: Live Q&A: Ask us anything about Square Appointments

BrennaTKHS — Mon, 02 Apr 2018 10:32:44 GMT

-will be soon be given the Option to give services a category like Haircut or Color Sercive for tracking purposes when checking out clients under “appointments” app like it does in POS

Re: Live Q&A: Ask us anything about Square Appointments

brittp0p — Thu, 05 Apr 2018 14:59:37 GMT

We need a combine transactions feature for multiple appointments paid by the same person, such as parents and children, husbands and wives, and bffs fighting over the bill! Is this in the works?

Re: Live Q&A: Ask us anything about Square Appointments

internetzorro — Fri, 06 Apr 2018 10:22:14 GMT

How do we allow multiple customers to book an appointment with the same staff member at the same time? Currently the system tells the customer that the staff is not available.

Re: Live Q&A: Ask us anything about Square Appointments

Fatbaby — Fri, 06 Apr 2018 13:12:39 GMT

How can we set a specific event to only give specific dates!

If i open more ore than one event at a time tons of people don’t read the details and they will click the correct event, then the wrong date. It’s a HUGE hassle for me to switch because it’s likely the date they wanted was sold out and that’s why they choose a different date!