thread Re: Live Q&A: Ask us anything about Weebly and eCommerce in Archived Discussions (Read Only)

Live Q&A: Ask us anything about Weebly and eCommerce

katieand — Tue, 16 Jul 2024 19:13:16 GMT

On Thursday, April 25th, we hosted a Live Q&A about the new Square Online Store (powered by Weebly) and eCommerce right here on this thread. We recently announced the new and improved Square Online Store. With the Square Online Store, you can manage sales tax, shipping, fulfillment, and automatically sync orders, items, and inventory between your online store and your Square account. Spend less time building and more time selling!

When @AdamB isn’t answering lengthy threads in Square’s Seller Community, he’s helping out the people of Weebly. He’s also built his fair share of websites so understands the process that goes into optimizing sales online and telling your business’ story on the internet.

A couple example questions:

What are some integrations that can help me attract new customers/make more sales?

Do you have any tips for improving my site’s SEO?

Re: Live Q&A: Ask us anything about Weebly and eCommerce

Dawgs64 — Wed, 17 Apr 2019 13:07:36 GMT

Do I have to port over my current website or can I link them? Would love to try the basic version first

Re: Live Q&A: Ask us anything about Weebly and eCommerce

VanTiki — Wed, 17 Apr 2019 13:54:47 GMT

Thanks for the QA:

1. For online order shipping fulfillment - will I need to set a timeframe for fulfillment like we do now in the square online store? If so, what is the max date range available?

2. Will finds only be released once items ship (currently done in square online store), or will we receive funds once orders are received? (Like Etsy)

3. Will our current online store be ported to the weebly platform? Or will we need to design and set up a new site before we can continue our online selling?

3A. If our current store won’t directly port and we need to design a new store, can we do that work and still have our square online store live? Or is it one or the other? (Trying to manage downtime)

4. Who is our contact to work with on this transition? In case we have issue going live, etc.

Thanks!

How to move from the old online store to new Weebly store (I am willing to delete the old store)?

WildCountry — Wed, 17 Apr 2019 15:40:47 GMT

How can one switch from the old Square online store to the new Weebly store? Help states that existing stores cannot use the new one. If I shut down/deleted the old store, would that make the new one accessible? If not, what is the timeline for availabiltiy of the new Weebly store. I don't want to invest time in the old store only to have to revisit all the posted items again.

Re: Live Q&A: Ask us anything about Weebly and eCommerce

MarkDCY — Thu, 18 Apr 2019 01:15:30 GMT

1) we need Weebly to record sales in square with item details and quantities

2) we need square’s loyalty program to be available for online transactions in weebly

3) customer information integration would be nice as well

4) need a more obvious way to separate Weebly transactions from square store ones via square reports

Re: Live Q&A: Ask us anything about Weebly and eCommerce

Littlepnuts — Thu, 18 Apr 2019 14:55:48 GMT

Hi!

I've been playing around with the new site. I have a few questions:

1) Will there be added elements to help with re-sizing text boxes adding buttons in areas needed, and more control of design. It is currently very limited with only the ability to add, products, info etc. In the web pages that are not affiliated with the products it would be nice to have drag and drop features similar to what current weebly sites have. I'd like to add buttons under images that are related to the web page design without having to do the work arounds I am doing now.

2) When adding new items/products to your square inventory will the images update once it syncs or do we have to do double the work, with adding the images to the item in inventory and then adding the image to the product description in the weebly/square site? If so this seems anti-productive. (We are doing this now and the images are not syncing over so we are duplicating efforts)

These are my 2 top-line items, I'm sure they'll be more as I continue to work with the site.

Thanks so much!

Re: Live Q&A: Ask us anything about Weebly and eCommerce

sscox — Thu, 18 Apr 2019 16:58:03 GMT

I'm new to the online store but have been using Square for processing payments and invoicing shipped orders. I downloaded the Excel file to input my merchandise and import. However no column exported for item weight. Will that need to be added individually for each item after import?

I need a separate description button for each size of clothing under each variance, is that possible.

Once I import, in the future will new additions automatically sync between my Square app and the online store?

Will the software figure shipping for USPS for me based on the weight information I input for each item?

How am I notified of orders recieved?

Are there any future plans for a Square POS for android tablets? I'm not an apple fan.

Is there a number for customer support for when I do get my items imported and have more questions?

Thank you.

Re: Live Q&A: Ask us anything about Weebly and eCommerce

Silverprairie — Thu, 18 Apr 2019 17:52:18 GMT

I recently started using Weebly online store. When I get a website order, it transfers the info to my square account but it shows up in the reports as a "custom amount". How can I see the actual item that sold?

What always a photo?

flugelboy — Fri, 19 Apr 2019 15:27:24 GMT

In a digital age when selling files is a viable option (in my case, pdfs of sheet music, but could be articles, manuals, etc) why can’t we have a store that doesn’t require an uploaded image/photo for every single item? I would love my store to just include a list of clickable titles.

Re: Live Q&A: Ask us anything about Weebly and eCommerce

Briggs — Mon, 22 Apr 2019 13:47:52 GMT

I'd like to second this. I'm having a number of design-related issues, and can't find any way to edit basic things like the text on a button, aligning an image to the top line of the text beside it, and my product descriptions are all appearing like a single paragraph. I also don't see a way to use the fonts I want.

I also can't see a way to add links to the footer. I usually link things like a shipping/return policy, stock list, and FAQ there.

I'm really excited about how easy and integrated the new online store seems to be with square. It looks like it's going to make inventory and order management really easy for someone like me who wants to sell online, but also does a number of art and craft shows throughout the year. But ... as web site design and management tool it feels incredibly limited.

This reply was created from merging an existing thread: C...

ornj6c0 — Thu, 25 Apr 2019 18:09:40 GMT

This reply was created from merging an existing thread: Can you use an existing Weebly website as a Square online store?

I have an existing Weebly website that I would like to either add a link to my square payment options, add Square graphics to show I use Square and/or use my existing website in Square online store. Is any of this possible? I don't have items to sell so payment would be for copays and fees so the client will be paying an invoice for services.

Re: Live Q&A: Ask us anything about Weebly and eCommerce

AdamB — Thu, 25 Apr 2019 18:03:23 GMT

@Dawgs64, If you previously made a site with Online Store, it’s not currently possible to create a new Square Online Store. We’re working on providing a path to do this, though, so this will be an option for you soon. If you haven’t done that and made your site elsewhere, you can definitely try it out now using a free square.site subdomain so you can compare the two.

Re: Live Q&A: Ask us anything about Weebly and eCommerce

AdamB — Thu, 25 Apr 2019 18:04:49 GMT

Great questions, @VanTiki!

You do not need to set a timeframe for fulfillment with shipping. When someone places an order that will be shipped, it goes into a pending status and can remain in that status for any length of time.
Funds from purchases made through your new Square Online Store are not tied to the status of the order, so they will show up in your Square account pretty quick.
Your current online store would not be ported, so you would need to build this new. Items in your Square account will sync over, though. You can also start setting up the new online store while your old one is still live, and not make the switch until you point your custom domain to the new store - this should make for no downtime.

Weebly is your best point of contact for questions, and are available via live chat, email, and phone via the Weebly Support site. 👌

Re: How to move from the old online store to new Weebly store (I am willing to delete the old store)

AdamB — Thu, 25 Apr 2019 18:06:00 GMT

It would not be possible right now @WildCountry 😭, though this is something we are working on and hope to have available soon. It’s hard to give an ETA although this definitely falls into the category of something we want done sooner than later. Also, any items you add to your Square library to use with your current store will be brought over into the new online store.

Re: Live Q&A: Ask us anything about Weebly and eCommerce

AdamB — Thu, 25 Apr 2019 18:07:53 GMT

Hi @MarkDCY 👋

Item quantities and details are recorded with the order on the orders page in your Square account. Clicking on the order will display what items were purchased including which variant (if applicable).
The loyalty program is not currently integrated, although I agree this would make a great addition!
On your orders page we do include customer information. You’ll click on the order to view the order detail and it will include the customer name, email, and shipping address.
Orders made through your online store will be listed on your orders page with a Weebly icon to the left indicating this was made through your online store.

Re: Live Q&A: Ask us anything about Weebly and eCommerce

AdamB — Thu, 25 Apr 2019 18:10:00 GMT

Thanks for trying it out, @Littlepnuts , and thanks for the additional input @Briggs.

We’ll be adding more section types and options in the future to cover more possible ways to add content to your pages. I don’t know whether we would add any kind of drag and drop functionality, since this editor wasn’t designed with that kind of interaction in mind. We’re also going to be adding more font options.
The image will sync when you first add the product, whether it’s part of the initial sync when creating your store or if you add it later. After that you’ll want to manage your images from within Weebly.
To add, click on the footer of your site and click on the text that has the copyright. We add copyright text by default, though you can add any text you want there and add links to that text.

Re: Live Q&A: Ask us anything about Weebly and eCommerce

AdamB — Thu, 25 Apr 2019 18:12:25 GMT

These are great questions, @sscox!

Yes, you’ll need to add weights for your items in your online store individually if it isn’t already included in your CSV. Once you’ve created your online store, all of the items in your Square account will have automatically synced to your online store where you can edit the weights.
I don’t think this would be possible right now if I understand what you are asking (updating the description or displaying a different description for each item variation). You could write your item description so that it covered all of the different variations as one description.
Yes! Any new items added in your Square account will sync to your online store, and any created in your online store will sync back to your Square account.
If you enable real-time shipping, yes. https://www.weebly.com/app/help/topics/set-up-real-time-shipping
Any time you receive an order online you’ll get an email notification of the order.
Were you asking if this will work with the POS Android app? I’m not sure right now if it does, although knowing our team we would want it to work for both Android and iOS.
There is! +1 (844) 493-3259. We also have both live chat and email in the Weebly Support site.

Re: Live Q&A: Ask us anything about Weebly and eCommerce

AdamB — Thu, 25 Apr 2019 18:14:07 GMT

Hey there @Silverprairie - If you go to the Orders page in your Square account and click on an order, it should show the items purchased there. ✅

Re: What always a photo?

AdamB — Thu, 25 Apr 2019 18:16:14 GMT

That’s a good suggestion, @flugelboy. It isn’t possible to completely turn off images for products right now, so what might make sense in the meantime is make a generic image that makes sense for your digital products. I highlighted this use-case to our product team a few weeks ago, too, so maybe this will change in the future!

Re: Live Q&A: Ask us anything about Weebly and eCommerce

Silverprairie — Thu, 25 Apr 2019 18:16:50 GMT

Thank you for responding but it never showed up in square. We were notified with an email from weebly that there was an order. But there was no order in Square. We were only able to find record of the transaction in the square by running a sales report. Is there anything else to try?