thread Re: How can we get square support to respond on email? in Archived Discussions (Read Only)

How can we get square support to respond on email?

MVSLegacy — Tue, 26 Oct 2021 00:04:19 GMT

How can we get in touch with customer service the support here is ridiculous we sent an email last week. We need to ensure our website is connecting to square and people are getting error messages. How can we email customer support and get someone to respond?

Re: How can we get square support to respond on email?

cmeshine — Tue, 26 Oct 2021 01:57:39 GMT

If you’d like to call our Support Team, you’ll need your customer code. In order to find your customer code, try these steps:

Sign In to your Square account.
Click Resources in the top right corner of your screen.
Click Contact and ask to speak to a representative.

Re: How can we get square support to respond on email?

MVSLegacy — Tue, 26 Oct 2021 20:12:27 GMT

This is not helpful. I did this today and last night. It brings me to chat and a bunch of automated responses and articles. I type that in and I can't get anyone. Please I need to get someone on email or on call.

Re: How can we get square support to respond on email?

Valentina — Wed, 27 Oct 2021 00:34:42 GMT

Hi there, @MVSLegacy.

You reach out by phone or email when you have a moment by logging into your Square account and heading here.
Phone support is available from 9 PM ET to 6 PM ET Monday - Friday.

P.S. Welcome to the Seller Community ✨