thread Re: Can I order additional cards for my business partner? in Archived Discussions (Read Only)

Live Q&A: Ask us anything about Square Card!

katieand — Mon, 15 Jul 2024 19:55:08 GMT

Hi Sellers,

On Wednesday, August 14 at 1 PM PST, we hosted a Live Q&A all about Square Card! We had three of our leaders from the product team here to answer your questions about Square Card.

Meet the people who brought you Square Card and who were here live on the 14th to reply to your comments:

Christina, Square Card - Product Manager

@Christina leads the product team for Square Card. Previous to Square Card, she built Instant Deposit. She’s passionate about making financial services fair for small business owners. When she’s not obsessing over how Square can help improve small business cash flow, she’s running after her toddler or volunteering for an organization that works to improve public health in Africa.

Mac, Square Card - Designer

Mac leads design for Square Card. He produced around 15 versions of that white card before finalizing the design that puts your business first. Prior to Square, he designed software for banks that brought a personal touch back to customers’ banking relationships. He’s always cared about simplifying experiences and bringing customers back to the forefront of the financial space.

Margueritte, Square Card - Product Marketing Manager

@MargueritteH leads product marketing for Square Card. Prior to Square, she helped small businesses offer financing to homeowners to install residential solar systems and worked with banks in emerging markets to make small business loans. She is excited to be at Square supporting products that help small businesses manage cash flow.

A few example questions:

How do I get money on my card?
Do I need to do anything to transfer money to my card once I make a sale?
Do I need to link a bank account?
What happens to my deposits once I activate my Square Card?
Can I make partial balance deposits once I activate my Square Card?
What are the limits on Square Card deposits, ATM withdrawals, and spending?
Disputes
Balance correlation
Pending authorizations & voids
Holds
Declines

*We won’t be able to address account specific questions in this Q&A. Those are best directed to our CS team via email or the phone to keep your account secure!

Thanks for all of your questions!

Re: Live Q&A: Ask us anything about Square Card!

Pakolazo — Mon, 05 Aug 2019 03:31:52 GMT

How do i get a card for my wife? she is also listed as a co-owner on our square account. thanks

Do the square card have a pin

newdaydc2912 — Wed, 07 Aug 2019 12:57:00 GMT

Do the square card have a pin#

Re: Live Q&A: Ask us anything about Square Card!

NailsbyBri4239 — Thu, 08 Aug 2019 22:28:58 GMT

Will we be able to receive our square capital loans onto the Square card? Since the square card is supposed to be use for business purposes, I would hope that the loans would be able to deposit on that as well

How can I tell how much is on my square card?

Sherriesthings1 — Fri, 09 Aug 2019 04:25:54 GMT

How can I tell the available balance on my Square card?

Re: Live Q&A: Ask us anything about Square Card!

EliteImages — Fri, 09 Aug 2019 20:59:59 GMT

Can I use this card at an atm?

Re: Live Q&A: Ask us anything about Square Card!

MiniDivaJewels — Fri, 09 Aug 2019 21:03:18 GMT

So, the square card is tied to your ORIGINAL address that you used when you started your square account. If you move, the card can not be used for online purchases because the billing address for the card can not be changed.

When do you guys guys plan to fix that?

Re: Live Q&A: Ask us anything about Square Card!

Redlight2015 — Fri, 09 Aug 2019 21:03:34 GMT

I’m upset with this rollout. I don’t go by the name on my Square account and every other card lets me put my chosen name on the card. Square’s solution was to close and reopen the account which I can’t and don’t want to do, due to using Capital and Payroll.

Also i am also upset I can’t add it to Apple Pay.

statement

Stephanie63 — Fri, 09 Aug 2019 21:07:11 GMT

How to request a statement for all expenses using the card at the end of the year? Thank you.

Re: Live Q&A: Ask us anything about Square Card!

LawnsByLee — Fri, 09 Aug 2019 21:08:37 GMT

Routing and account number? Where do I find those?

Will my deposits go to the square card i stead of my bank?

Hairwiz — Fri, 09 Aug 2019 21:14:46 GMT

Will this become the card for all the deposits made instead of my personal bank account?

I was wondering if your money goes directly to your square card?

andreasboutique — Fri, 09 Aug 2019 21:14:58 GMT

Wondering if money goes to your square card daily if you use credit cards

Re: Live Q&A: Ask us anything about Square Card!

Jmp — Fri, 09 Aug 2019 21:15:53 GMT

funds take up to 20 min in some cases for immediate availability. Will this ever be fixed? Other business debits i have take about 3-5 seconds. By the way, one of the most beautiful debit cards I’ve ever seen, professional, simple. The sig embossing looks great!

Re: Live Q&A: Ask us anything about Square Card!

EliteImages — Fri, 09 Aug 2019 21:18:38 GMT

I agree... it’s like apple, white and clean but substantial.

How can the sellers get a line of credit attached to our Square Card

dtolbert1911 — Fri, 09 Aug 2019 21:29:54 GMT

How can the sellers get a line of credit attached to our Square Card

Re: Live Q&A: Ask us anything about Square Card!

Galley — Fri, 09 Aug 2019 21:30:34 GMT

When will we be able to add the card into Apple Pay?

Re: Live Q&A: Ask us anything about Square Card!

MyAromaLife — Fri, 09 Aug 2019 21:36:57 GMT

Ever since I started using the square card, all my sales are being imported into quickbooks via the sync with square app as uncategorized expenses. This is causing me an accounting nightmare. Any insight into how this square card can be better integrated into quickbooks so that sales are counted as sales and not as expenses?

Re: Live Q&A: Ask us anything about Square Card!

jmontes — Fri, 09 Aug 2019 21:49:07 GMT

1) Square card needs a more "Bank statement" type of format where we can see expenses and deposits in one spot.

2) Square card cannot be added to Apple Pay which is a huge inconvenience

3) Should allow multiple account holders to have their own card (ex. wife & husband)

4) There should be a solid integration with quickbooks

Re: Live Q&A: Ask us anything about Square Card!

Aisle4 — Fri, 09 Aug 2019 22:07:14 GMT

Will I be able to load my balance from my e-commerce store onto the card or is it just for point of sale deposits?

Can i load cash on this card at a money center?

Tatt — Fri, 09 Aug 2019 22:22:10 GMT

Can i load cash on this card at a money center,?