thread Re: How to redeem coupons with alphabetical characters in it? in Archived Discussions (Read Only)

Live Q&A: Ask us anything about Square Marketing!

Helen — Mon, 15 Jul 2024 19:56:09 GMT

On Thursday November 7th at 11am PT / 2pm ET we’re hosting a Square Marketing Live Q&A!

This time of year brings a lot of opportunities to boost your sales with custom holiday promotions. With Square’s Marketing tools you can schedule and send email campaigns to your customers to promote holiday sales, send coupons, announce new products, or let your customers know you sell eGift Cards! You can also share your campaign on Facebook, and boost a Facebook campaign to reach even more customers.

@edwardwb from the Marketing team will be joining us to answer your questions about Square Marketing, and he knows a lot about Customer Directory too!

Here are some example questions:

What’s the difference between a blast campaign and a scheduled campaign?
How can I grow my list of customers to email?
Can I send a campaign to a specific group of customers?

Click Reply below to ask your question and we’ll answer every question on Friday 11th October!

*Note: To add a question - click Sign In (top right) and then click Reply to post your quesiton!*

Re: ✨Wednesday Wins ✨ October 2

PBEskincare — Thu, 03 Oct 2019 01:10:20 GMT

Very cool! my questions....can ongoing/continuous receipt campaigns be pre-scheduled by seasonal theme. As much as I enjoy the user friendly app, when having the marketing plan in front me I could "pre-plan" campaigns according to seasonal market segments.

Re: ✨Wednesday Wins ✨ October 2

jthorvaldson — Thu, 03 Oct 2019 16:02:43 GMT

What is the latest update on text message marketing? I would love to have all of our marketing consolidated! Currently use EZ Texting which is great, but I like the analytics that Square Marketing provides on our email campaigns. And we do more texts than just to loyalty customers - like sending out upcoming sale info and coupons.

Re: Live Q&A: Ask us anything about Square Marketing!

Helen — Thu, 10 Oct 2019 21:15:04 GMT

Quick update to let everyone know the date for this Live Q&A is now November 7.

Feel free to add anymore questions in the meantime!

How to redeem coupons with alphabetical characters in it?

Guts — Fri, 01 Nov 2019 13:55:22 GMT

So I sent out a marketing email with a coupon. The coupon code has letters and numbers in it. When I go to the Redeem Rewards tab and enter code, it only allows numbers. How do I input the letters?

Re: Live Q&A: Ask us anything about Square Marketing!

Peggyk — Sun, 03 Nov 2019 00:46:12 GMT

@@Will you ever be doing Texting or using Messenger

Re: Live Q&A: Ask us anything about Square Marketing!

mystellarstore — Wed, 06 Nov 2019 21:16:23 GMT

After I send an email campaign, how do I know if my campaign has been successful?

Re: How to redeem coupons with alphabetical characters in it?

Helen — Wed, 06 Nov 2019 23:17:34 GMT

Hey @Guts I've added your post to the Live Q&A for Square Marketing so Edward can take a look tomorrow!

@GC219 @Drea245 @pessosices @welldressedfood I noitced you posted about Square Marketing recently so if you have any other questions feel to share them here!

Re: How to redeem coupons with alphabetical characters in it?

Guts — Thu, 07 Nov 2019 01:06:54 GMT

Great thank you

Re: Live Q&A: Ask us anything about Square Marketing!

Tpelosi — Thu, 07 Nov 2019 14:10:14 GMT

Are there any additional

fees if we have a recurring monthly payment?

Re: Live Q&A: Ask us anything about Square Marketing!

321Hypnosis — Thu, 07 Nov 2019 14:42:44 GMT

Will you have another time for questions? Other than November 7th?

Re: Live Q&A: Ask us anything about Square Marketing!

Beverlywilli194 — Thu, 07 Nov 2019 14:45:30 GMT

I love the marketing emails really simple and design options are beautiful.Thank you Square for providing my business with such a professional platform to communicate with my customers.

marketing

LolaB — Thu, 07 Nov 2019 15:23:23 GMT

How can i attract more subscribers to my email list?

Re: marketing

Beverlywilli194 — Thu, 07 Nov 2019 15:38:04 GMT

First you want to be sure to get an email from every customer as well as potential customers.You can also offer discounts on current invoices in the form of loyalty points that accumulate for customers to receive cash off their original purchase price.Customers are more willing to subscribe when theirs a benefit to them.Good luck growing your business.

How can i attract more subscribers to my email list and how do I link to my instagram account?

NatalieE192 — Thu, 07 Nov 2019 18:16:59 GMT

How can i attract more subscribers to my email list and how do I link to my instagram account?Thank you for taking the time to assist all members!

Re: Live Q&A: Ask us anything about Square Marketing!

Tru2yourrootz — Thu, 07 Nov 2019 17:28:20 GMT

Hey Guys My Main Question and Concern would be what are some great ways to keep costumers active on your site during this holiday season. What are some tools you guys are offering for free or with the plans ?

Start facebook campaigns

Cowgirlect — Thu, 07 Nov 2019 18:24:44 GMT

How do I start a facebook campaign....example: sell giftcard

Re: ✨Wednesday Wins ✨ October 2

edwardwb — Thu, 07 Nov 2019 19:05:37 GMT

Hi @jthorvaldson! Automated text message marketing campaigns is once again available for sellers who are subscribed to Loyalty and Marketing! You can read the details here.

We’re also working on a pilot that will enable Loyalty sellers to send blast text message campaigns with coupons, as well as allow sellers who are not using Loyalty to use text message marketing. These may not have the full functionality that you’re used to, but once we launch we look forward to getting feedback from you and other sellers on how we can continue to improve them.

Keep in mind that we will not initially allow phone numbers that are imported to Directory to receive text message marketing, but we will evaluate whether we will add this in the future.

Re: ✨Wednesday Wins ✨ October 2

edwardwb — Thu, 07 Nov 2019 19:06:22 GMT

Hi @PBEskincare, thanks for the question! Yes, you can schedule receipt campaigns ahead of time with any seasonal theme that is currently available in Marketing. We aim to put up themes at least 1 month ahead of the holidays, so we understand this might limit your ability to plan ahead of time, and we can take this into account in the future.

Let us know if this answers your question, or if there is something else you are wondering about!

Re: Live Q&A: Ask us anything about Square Marketing!

edwardwb — Thu, 07 Nov 2019 19:08:24 GMT

Yes @Peggyk! We’ve introduced text message marketing for sellers who are subscribed to both Loyalty and Marketing, and will be launching a pilot for sellers who aren’t using Loyalty in the near future. If you already use Loyalty, you can learn more about the details here.

Can you expand on what you would like to be able to do with Square Marketing and Messenger?