thread Re: Live Q&A with the Square Beta Team! in Archived Discussions (Read Only)

Live Q&A with the Square Beta Team!

kellyj — Mon, 15 Jul 2024 19:39:16 GMT

On Wednesday the 4th of December at 2pm PT/ 5pm ET we’re hosting our first ever Square Beta Live Q&A!

Have you ever considered being part of Square Beta and using the Beta App? Would you like to be on the front line of product releases and updates? Want to drive meaningful change for your business and those around you? We want to work with you to make sure our products are not only useful but also invaluable for your business.

Our own @lindsaybee and @Howard and myself, will be here to answer all your questions live on December 4th at 2pm PT.

Square Beta offers our Sellers the chance to do all the things above. We know you have Feedback and Requests - now is a great time to get into our specific Beta Community where you’ll be influencing the next product launches.

Here are some example questions:

What is the benefit of being in a Beta Program?
What is the best way to offer Feedback or report a bug?
What do you need from me as a Beta Seller?
Do Feature Requests actually go anywhere?

Click Reply below to ask your question and we’ll answer every question on Wednesday the 4th of December!

To join our Private Beta Seller Community check out this post in the Community, request to join, and download the Beta App to get started!

Re: Live Q&A: Beta What? Beta Who?

pessosices — Thu, 31 Oct 2019 19:37:35 GMT

One of my concerns/questions before I joined beta was the worry of a beta being potentially unstable or too buggy - and thankfully the fear was unfounded and I haven’t had any big issues like that! Can you talk about what steps you take to mitigate and prevent that, and what is in place just in case something goes wrong?

I absolutely love being a part of Beta and looking forward to more awesome things!

Thanks!

Re: Live Q&A: Beta What? Beta Who?

Ganjaji — Fri, 01 Nov 2019 20:15:14 GMT

What does a seller do after applying and not hearing back for over a month or is this bugginess?

Re: Live Q&A: Beta What? Beta Who?

glagoldtown — Mon, 04 Nov 2019 18:35:20 GMT

I have seen posts from the Square Community about a way to allow authorized people (entering a code for access) to make corrections after processing a sale. Is there any thought and/or movement of this?

If not, it would be really helpful to be able to most businesses to be able to correct an error.

Also, I would be willing to join the beta testing group.

Roger Nowland

*edited to retract private information*

Re: Live Q&A: Beta What? Beta Who?

LeisureHairStud — Mon, 04 Nov 2019 17:05:01 GMT

I have been using square appointments for about a year now and I’m pretty happy with it but I have been long awaiting the option to double book color services . Color services have 3steps , application , processes and finish . During the process time it would be super beneficial to be able to have another appointment in there. Or show as available online . When do you think that option will become available

Re: Live Q&A with the Square Beta Team!

kellyj — Tue, 05 Nov 2019 22:00:15 GMT

We're pushing back the date of our Q&A for a few weeks so that our Marketing team can answer some questions before the Holidays. Feel free to post questions as this post is still live.

We'll be back on December 4th with updates to this thread!

Re: Live Q&A with the Square Beta Team!

cheesemaker — Tue, 12 Nov 2019 16:57:52 GMT

I and many others have requested that you allow the user to choose the start date of our week. At present your reports are worthless because they start with Sunday. Square has been answering this request with "yes, I can see where this would be helpful" for several years now. Is this on the schedule?

Re: Live Q&A with the Square Beta Team!

Transporterllc — Tue, 12 Nov 2019 17:46:20 GMT

One of the biggest and most important features I've been waiting and hoping for is dual screen display or shared screen capability so I can enter pricing on my device and my customers can sign, tip and enter the email address on a separate device mounted behind me. (for Android) It seems like a feature that is way overdue and can be used by all types of sellers (no more spinning tablets or handing my $1,000 device to customers). Even just a shared app display that mirrors would be fine and 10x more professional.

Re: Live Q&A: Beta What? Beta Who?

kellyj — Tue, 12 Nov 2019 18:07:13 GMT

@Ganjaji Thanks for the question. We'll be explaining in depth the difference in the Beat App and being a Beta Tester and different Beta Programs that teams can do. This is a great example of one of the differences. We'll have a full answer for you on December 4th!

Re: Live Q&A: Beta What? Beta Who?

kellyj — Tue, 12 Nov 2019 18:12:55 GMT

@glagoldtown

Thanks for the question! We'd love to have you join us in the Beta Community. Feel free to request to join using the link above.

As far as this as a Feature Request, we'll take a look and see if there is anything mapped out in Beta. We'll also explain a bit more in depth what to expect when using the Beta App.

Re: Live Q&A: Beta What? Beta Who?

kellyj — Tue, 12 Nov 2019 18:15:41 GMT

@LeisureHairStud

Thanks for the Feature Request question. We can definitely address how Feature Requests work, and how the impact the Beta team and what things in are currently in Beta. We'll be back on December 4th to do so.

Re: Live Q&A with the Square Beta Team!

kellyj — Tue, 12 Nov 2019 18:19:58 GMT

@cheesemaker

Sorry the experience with emailed reports is so frustrating for you. You can customize the reporting periods by using your Online Dashboard and viewing the reports in the manner you choose. I do hear this takes away the ease of the emailed reports.

As for the Beta App and the Beta Team, this is really a feature request at this time. We'll look into see if there is anything the team can answer regarding this request.

Re: Help us improve Support Center

cupzcoffeeaz — Thu, 21 Nov 2019 18:40:32 GMT

I am on the edge of joining the program. My biggest fear is interrupting business continuity driven by errors introduced into the Beta app.

How often does this happen and how easy and fast is it to go back to the stable version?

Re: Help us improve Support Center

kellyj — Thu, 21 Nov 2019 20:44:00 GMT

@cupzcoffeeaz

Great question! I've moved this to the thread for our Live Q&A with the Beta team so our team can addresses it specifically.

Re: Live Q&A with the Square Beta Team!

samsmith — Sun, 24 Nov 2019 04:33:33 GMT

As far as Square appointments can the cost of the appointment be added to the customer’s confirmation screen and email?

Also, double booking option including processing time for services?

And customizing the online scheduling and adding pictures to services?

Re: Live Q&A with the Square Beta Team!

samsmith — Sun, 24 Nov 2019 04:37:18 GMT

Also, when is an app coming for Square Marketing and Loyalty?

Re: Live Q&A with the Square Beta Team!

Blonderellas — Wed, 27 Nov 2019 14:36:26 GMT

Would love the option for clients to be able to book what they have done on a previous appointment. Most of my clients book themselves ,but no matter how long they have come to me, they can't remember what we did lol. Seeing what was done the previous appointment and the option to repeat that would be awe!

Re: Live Q&A with the Square Beta Team!

khendrix — Wed, 27 Nov 2019 14:36:44 GMT

Why is it not possible to mark an invoice prepaid when it is being created? That would save me and my clients time and paper not having to deal with an invoice and a notification of payment on a prepaid job.

What is the benefit of being in a Beta Program?

ironindianrider — Wed, 27 Nov 2019 14:36:52 GMT

What is the benefit of being in a Beta Program?

Re: Live Q&A with the Square Beta Team!

Westrockwake — Wed, 27 Nov 2019 14:43:30 GMT

We are a seasonal business that would benefit greatly from some sort of RFID setup, and believe this would be great for any of the festivals you might partner with. Is this something in the Square pipeline? Can we be a beta for some sort of wristband payment system?