thread Re: Live Q&A: Ask us anything about Square Payroll in Archived Discussions (Read Only)

Live Q&A: Ask us anything about Square Payroll

alexak — Tue, 16 Jul 2024 19:20:21 GMT

On December 18th, we hosted a live Q&A about Square Payroll. If you’re looking for a fresh start in 2021, this is the best time of year to switch payroll providers. It simplifies the setup and tax filing process so you can kick off the new year on the right foot.

In this Q&A we covered the basics of pricing, how the product works, and how to switch to Square Payroll for the new year. We also introduced you to the newest features we launched in 2020 that help you manage your cash flow, pay your team faster, schedule your team, and help your team access benefits at no cost to you.

So what are these new features?

Instant Payments and On-Demand Pay to give you flexibility and control around your payroll schedule.
Your employees and contractors can now directly sign up for benefits for themselves - at no cost to you! Square employees can get access to benefits like 24/7 in-app healthcare through Galileo and health insurance, retirement savings, and tax withholdings through Catch.
Square Scheduling (coming soon!) makes everything you need to manage your team from scheduling, tracking and payroll easily accessible in 1 place.
We partnered with Bambee to help you access a dedicated HR Manager to customize your internal HR policies and a suite of powerful HR software tools to help you store important documents.

Square Payroll General Manager, @caroline, answered questions and helped sellers get the most out of Square Payroll for their businesses.

A few example questions:

What are direct to employee benefits and how much do they cost?
What does “full-service” payroll mean, and what is included in my subscription?
How long does it take for my employees to receive their direct deposit?
How do I use Instant Payments?

Re: Live Q&A: Ask us anything about Square Payroll

pch9 — Thu, 03 Dec 2020 18:50:31 GMT

Please provide more clarification for employers with a scheduled pay date of Fri Jan 1, 2021. Can you confirm that payroll processed for Jan 1 pay date will actually be paid in 2021? Due to the Holiday, when will employees actually receive direct deposit? At my previous payroll company we were able to have employees paid early if the pay date fell on a Holiday. How does Square handle this? Thank you.

Re: Live Q&A: Ask us anything about Square Payroll

pessosices — Fri, 04 Dec 2020 15:40:53 GMT

Hey friends!

I was using Alice for Pre-Tax spending benefits, and I see that this relationship was terminated. I completely understand why, it wasn't reliable and hard to use - but it was a great idea and a great benefit to offer. Are there plans for a replacement company for this?

Thanks!

Re: Live Q&A: Ask us anything about Square Payroll

crystal-meadow — Fri, 04 Dec 2020 18:04:43 GMT

Why can't I use Square Payroll without an uninsurance account number (which is NOT required in my state)? My state department of labor told me that I do not need a UI account until I pay someone more than $1500 in a quarter. As a small business with one part time employee, I will never meet this requirement. The state indicated that it creates unnecessary work for them that Square requires a UI account because they are having to create accounts and then make them "inactive" so Square doesn't erroneously put money in the account. Is there a reason the UI account can't be an optional field?

Re: Live Q&A: Ask us anything about Square Payroll

vinesandrushes — Sat, 05 Dec 2020 16:47:24 GMT

I have employees that work near full-time hours but have responsibilities split between front-end customer facing jobs and back-end non-customer facing. I have the ability to pay different for the job the person clocks in to but not the ability to say one jobs hours are included in the tip pool while another job is not included in the tip pool. If someone works 10 hours in the tasting room, those hours should be included in the tip pool but the 30 hours they work with winemaking should not be included. Is this a feature change on the product roadmap?

Re: Live Q&A: Ask us anything about Square Payroll

DaveH50 — Mon, 07 Dec 2020 14:33:39 GMT

We have a nail salon where the employees are paid twice a month, on the 1st and 15th. Last year I tried Square Payroll but found out that when I tried to run my final pay information for the W2s and 1099s on Dec. 31st, Square said I was too late and had to submit the final numbers by the 24th or so of December. Since the employees are paid 60% of their earnings, not a salary, of course I didn't know what their final paycheck would be until the salon closed on the 31st and I had tabulated everybody's earnings for the biweek. Hopefully Square has fixed this limitation; otherwise I'll have to stick to using a local accountant.

Re: Live Q&A: Ask us anything about Square Payroll

porktaco — Wed, 09 Dec 2020 18:30:53 GMT

@caroline I’m looking forward to migrating over to Square Payroll but have been waiting on multi-location support. Do you have any insight on when the capability to host multiple unique locations will be released? Thanks!

Re: Live Q&A: Ask us anything about Square Payroll

rjbetts — Fri, 11 Dec 2020 19:54:48 GMT

I was told you can't process an employee that lives in a different state than the business is in. That seems ridiculous. Shouldn't a multi national company fix something like this? There are so many cities that are on the borders of states and all companies have employees that live in different states. If this is not true any longer I would be happy to use the payroll service.

Thanks.

Commission

Jake24 — Fri, 11 Dec 2020 23:25:26 GMT

When will we be able to link appointment and payroll? We own a hair salon and the staff are paid by commission. It would be great if the two worked off of each other

Re: Live Q&A: Ask us anything about Square Payroll

jkoontz2 — Sat, 12 Dec 2020 01:32:18 GMT

Similarly, I would really like to see contractors (all of our workers are 1099 contractors) be included in automated tip pooling the way it is for W2 employees. Car washes, detail shops, message therapists, hair salons, etc frequently work this way, so I think that this change would apply to a large number of Square customers

Re: Live Q&A: Ask us anything about Square Payroll

3344 — Sat, 12 Dec 2020 20:35:15 GMT

Do you have the ability to put a portion of the payroll into a 401K

Re: Live Q&A: Ask us anything about Square Payroll

Packhousecoffee — Sat, 12 Dec 2020 20:56:51 GMT

We currently use square payroll. Our biggest issue has been allocating tips evenly between anyone clocked in at a given time. We currently have to go through and manually change an employee’s tips because square doesn’t automatically divide them evenly between everyone who is clocked in at that time. It is very time consuming. Will the updates fix this problem?

Locations in multiple states. Paying taxes to local jurisdiction.

acelwyn — Sat, 12 Dec 2020 21:29:21 GMT

I have two locations, one in North Carolina and one in Pennsylvania (Philadelphia). Are you folks able to handle payroll for one account for multiple states?

Also, taxes need to be withheld and remitted for the City of Philadelphia in addition to the State of Pennsylvania. Is Square handling local taxes for this particular jurisdiction as well?

Thank you.

Re: Live Q&A: Ask us anything about Square Payroll

PawsitivelyDogs — Sat, 12 Dec 2020 21:39:10 GMT

I have that same question. I have been wanting to use square payroll but can’t figure out how to set it up as I live in one state and my business is in another.

Re: Live Q&A: Ask us anything about Square Payroll

LockCityEscapeG — Sat, 12 Dec 2020 22:05:36 GMT

I love the implementations you've made lately, especially with scheduling. The only thing I can think that would make the system amazing would be the ability to add minimum worked hours when someone clocks in.

For example during weekdays we're by appointment only, so my staff comes in and runs a game then leaves after about an hour of work. I would love to be able to set a minimum amount of hours worked so anything under that # gets rounded up to 2hrs. Would that be something you think would be worth implementing, or is it too niche if a request?

Re: Live Q&A: Ask us anything about Square Payroll

gdesanto — Sun, 13 Dec 2020 14:54:50 GMT

Have you introduced the ability to handle garnishments for employees?

Re: Live Q&MA: Ask us anything about Square Payroll

healingphilly — Sun, 13 Dec 2020 16:54:46 GMT

Like it seems like many here, I have multiple locations, some that have a local tax (wage tax in Philly) and others that only have state and federal taxes. Can you yet do this on the same account?

Re: Live Q&A: Ask us anything about Square Payroll

John2018 — Sun, 13 Dec 2020 19:14:21 GMT

Some payroll providers offer the ability to have their software calculate the FICA tips tax credit (IRS Form 8846). Is Square working on being able to offer that feature in the future?

Re: Live Q&A: Ask us anything about Square Payroll

joshdp — Mon, 14 Dec 2020 15:49:09 GMT

We tried square payroll for a couple of weeks a few years ago, and it was missing a feature that you guys didn't offer at the time. Now you guys are offering it and i would like to sign up, but as it is we can't sign up since we have had it in the past. Is this getting changed soon? I would love to use square payroll.

Re: Live Q&A: Ask us anything about Square Payroll

isabelle — Mon, 14 Dec 2020 17:43:57 GMT

Hey @joshdp! ✨

Thanks for posting in the Seller Community and showing some interest in signing up for Square Payroll again. At this time, we cannot reopen a closed account. However you can set up a new account here using a different email address.