thread Re: Live Q&A: Ask us anything about Text Message Marketing! in Archived Discussions (Read Only)

Live Q&A: Ask us anything about Text Message Marketing!

Tom — Mon, 15 Jul 2024 19:24:33 GMT

Hello Sellers — On February 17th, we hosted a Square Text Message Marketing Q&A!

@lornaz and @Anneharris are the product manager and the product marketing manager for Text Message Marketing. Together, they’ve been at Square ~4 years total, and they’re excited to talk more about this powerful new way to reach more customers via text messaging. When they’re not in the (home) office, Lorna enjoys catching up on new TV shows with her 1 year old Goldendoodle, Percy, while Anne likes trying new recipes and forcing the results on friends and family.

A few example questions:

How can I get more customers to opt in to receiving texts from me?
How does Text Message Marketing interact with a Square Marketing or Square Loyalty subscription?
What should I text my customers about, anyway?

Question or Enhancement for Text Messaging

dkhtodd — Sat, 06 Feb 2021 00:34:00 GMT

I have a couple questions (or suggested enhancements) for Text Messaging.

It would be nice to see a subscriber count dashboard on the Marketing/Overview page. There isn't any way to see this unless you create a fake text campaign.
I'd love to be able to see a text messaging (or email, etc) growth chart. For example, how many new text subscribers did I gain/lose last week?
This one is one that bothers me each time I want to send a Loyalty text message. My goal (and I assume others) is to convert Loyalty members to Subscribed members. Besides signage and social media, we can send out a Loyalty text message asking people to reply with JOIN. The issue is, that message is going out to ALL Loyalty members - even the ones who already replied with JOIN. (And I believe therefore they are getting another coupon without really having to do anything.) It would be nice to be able to have a "don't include" filter. For example, send to all Loyalty members that aren't yet subscribers.

I do believe any of my 3 items are doable at the moment but I am hoping they are already on a soon-to-happen roadmap as they, to me, are no-brainers.

[This post was merged by a moderator from a standalone thread titled "Question or Enhancement for Text Messaging".]

Text Message Marketing Coupons

littlegriddle — Sat, 06 Feb 2021 00:34:24 GMT

When using the text message marketing and customers receive a code. Can that code be used on the Square ECommerce on Weebly websites because the codes don’t seem to be working for my customers.

[T]he coupon that is automatically generated through the text message marketing (when someone text “join” and receives a coupon code) does not work when they use it through my weebly site. I tried to manually make the same coupon code through weebly but weebly doesn’t allow you to put spaces in the code (the code generated is a 6 digit number with a space in the middle) this is going to be super confusing for customers because when they copy and paste the code they receive it’s not going to work.

Also, is there a place to see the codes that have been sent out to each customer?

[This post was merged by a moderator from a standalone thread titled "Square Marketing - Add Square Online Coupons".]

Re: Text Message Marketing Coupons

Tom — Fri, 05 Feb 2021 23:41:08 GMT

Hey @littlegriddle — thank you for taking the time to raise these questions and for providing additional context. I moved your post into this Q&A thread where our Square Marketing product team members will be able offer more insight directly. Appreciate your patience!

Re: Live Q&A: Ask us anything about Text Message Marketing!

indianathomas — Sat, 06 Feb 2021 00:19:41 GMT

How do I get my list restored? I was a beta tester and grew my list to over 20,000 customers. We sent out over 50,000 text messages during the test with incredible results. After the beta program ended and I signed up for the paid version, my Square Dashboard shows that I have our 20,000 customers who opted in. When we go to send a text however, we are limited to 90 text messages. Automated campaigns are also not working. So far we have missed out on Super Bowl and our Valentines day companies.

See the attached video: https://youtu.be/u9hlq-hjmSw

We do we need to do to fix this?

Re: Live Q&A: Ask us anything about Text Message Marketing!

ThingsDublin — Sat, 06 Feb 2021 15:53:12 GMT

When my customer checks out at the register and they join the loyalty program, can I have a link so they can opt in to the text messages as well?

Re: Text Message Marketing Group

Shavett — Tue, 09 Feb 2021 18:05:55 GMT

Hey guys , this is my first time using square , so i'm new to this , and all I wanted to say hey .

Re: Text Message Marketing Group

Tom — Tue, 09 Feb 2021 18:29:59 GMT

Welcome, @Shavett! 🎉

Feel free to reply to this thread if you have any questions about Text Message Marketing. For a quick rundown on how to navigate the Seller Community, check out this guide: Orientation — Welcome to the Seller Community! and be sure to review our Community Etiquette Guidelines. 💫

Re: Live Q&A: Ask us anything about Text Message Marketing!

LCvisions — Thu, 11 Feb 2021 23:28:04 GMT

Hi! How do I register for the session ?

Re: Live Q&A: Ask us anything about Text Message Marketing!

Tom — Fri, 12 Feb 2021 01:53:18 GMT

Hey @LCvisions, thanks for reaching out! There's no need to register—everything will be written in this thread. Simply submit your questions by replying below. The Square Marketing team will reply with more context and address any followup questions on February 17th. 📆

Re: Live Q&A: Ask us anything about Text Message Marketing!

LCvisions — Fri, 12 Feb 2021 12:17:15 GMT

Thank you! I was hoping the live meant there would be demonstrations of how to set up and use the text messaging to grow sales.

Re: Live Q&A: Ask us anything about Text Message Marketing!

schindoggies — Sun, 14 Feb 2021 03:35:49 GMT

Just try it its super easy, theres no need for a live demo.

Re: Text Message Marketing Coupons

mattmeddock — Sun, 14 Feb 2021 21:08:04 GMT

I am having a same issue.

Re: Live Q&A: Ask us anything about Text Message Marketing!

foodiefit1234 — Mon, 15 Feb 2021 00:18:37 GMT

we are having issues when we are testing the opt-in when we opt out and trying to opt back. it will still say pending on the customer

Re: Live Q&A: Ask us anything about Text Message Marketing!

pessosices — Mon, 15 Feb 2021 00:41:55 GMT

Thanks @Tom !

@So I’m not sure if I want to turn on text message marketing yet or not.

If I turn it on will it automatically send out the mass text for opt in?

I might want to send out a campaign to my existing subscribers, but not send out the opt in text to everyone.

Also alternatively, can I set up my opt in text without automatically sending it to everyone?

Thanks

Re: Live Q&A: Ask us anything about Text Message Marketing!

shopfybr — Mon, 15 Feb 2021 15:24:59 GMT

Will there be a replay of the Q&A posted here? I have a conflict at that time.

Re: Live Q&A: Ask us anything about Text Message Marketing!

costless — Mon, 15 Feb 2021 18:51:19 GMT

Hello. I'm trying to understand the opt in during check on Square Register for the Retail version vs. the standard POS version.

In the standard POS on Square Register, when using loyalty, the customer can sign in or sign up before the transaction from the customer facing screen. This signs the customer up for loyalty and there is additional text on that screen to opt into text marketing, which is great.

However, we want to use Retail on the register. With retail, the loyalty sign in/sign up displays on the customer facing screen AFTER checkout. The sign in/up screen contains the exact same opt in text as the POS version, but does not sign customers up for text marketing.

I realize this is a bit intertwined with loyalty, but when will the Retail register actually add customers to the text marketing list as well given they are already getting the necessary text to make it legal?

Re: Live Q&A: Ask us anything about Text Message Marketing!

mulekickmag — Tue, 16 Feb 2021 03:52:37 GMT

@schindoggies how expensive is it? We have 5000 loyalty customers. Not sure how many textable customers or even how to make it to where people receive tests. I think live instruction would do well also!!

Re: Live Q&A: Ask us anything about Text Message Marketing!

AllNewU — Tue, 16 Feb 2021 18:03:46 GMT

Will text message marketing have the ability to ask for a google or facebook review?

Re: Text Message Marketing Coupons

ruizmex — Tue, 16 Feb 2021 19:31:39 GMT

When will the codes generated through text message marketing be able to be used on the Square Weebly site? We are online only and are unable to use text message marketing because the coupon codes in the text messages cant be used on our online store. When will this be resolved?