thread Re: Ask a Payments Product Manager Anything in Archived Discussions (Read Only)

Ask a Payments Product Manager Anything

Tom — Mon, 15 Jul 2024 20:55:22 GMT

Hello Sellers! On July 8th at 11am PT / 2pm ET, we hosted a virtual office hours opportunity where sellers posted questions to this thread and heard back from our Payments team!

@Sean is a product manager on the Payment Products team at Square, and he took the lead in this session. Having worked on the Seller Community team as a community manager previously and with more than 7 years of experience at Square, he's always excited to hear from sellers and ensure that their experiences are taken into account with product decisions.

Click here to learn more about Square Payments.

A few example questions:

How can I offer a seamless payment experience to my customers?
How did the COVID-19 pandemic impact Square payment products and services?
How does Square's referral program work and how do I track my free processing balance?

Note on account-specific questions: For your privacy and security, we are not able to address issues related to specific payments, deposits, or account status details in our public forums. If you need assistance on one of those related topics, please contact our Customer Success team and they'll be able to take a deeper dive into your account.

Re: Ask a Payments Product Manager Anything

Portland1to1 — Fri, 02 Jul 2021 21:07:08 GMT

Is there a way to share individual staff members availability with a link to book just with them?

also I’ve seen I can pay a lower rate/ fees if I have a business that does more than $250,000 annually or if each transaction is over 15$

my average transaction is over 60$ is there a way to lower my rates/ fees on each transaction?

Re: Ask a Payments Product Manager Anything

MJD — Sat, 03 Jul 2021 13:35:39 GMT

Are there any plans to allow customers to purchase multiple products on online checkout links?

Re: Ask a Payments Product Manager Anything

allwhowander — Sat, 03 Jul 2021 15:22:05 GMT

Thanks for bringing this session to us 🙏 One of the largest pain points in our business is the inability to swipe a card and pre-auth an open ticket at our craft beer bar. It is a *huge* productivity and security issue for us and our customers. I’ve been watching community threads / feature requests for this for 5+ years now. Any hope seeing this happen this year? 🍻

Re: Ask a Payments Product Manager Anything

Adamscottsmith — Mon, 05 Jul 2021 04:46:43 GMT

Can we have an the ability to create custom payment options? Either have custom option appear under the cash option, or under other payment types, have it be a drop down of the custom payment types. This would be set up in the back end like discounts, and would show on sales reporting that x dollars was x payment type like it shows cash and credit on the daily sales print out.

the picture are from my app on my iPhone however we use the square register in store.

Re: Ask a Payments Product Manager Anything

Adamscottsmith — Mon, 05 Jul 2021 04:51:39 GMT

I know that Venmo is the name we shall not speak, but, we offer our customers as many options as possible to pay, including cashapp, which we would love to come to square register, the linq app through stripe, and Venmo.

it would be amazing if we could select either cash app or venmo and our QR code for payment could pop up on the customer display, then once the customer pays, the register gets the update that the payment was successful and completes the transaction. But at minimum, have the QR code pop up and then we could manually confirm the payment and complete the transaction.

Re: Ask a Payments Product Manager Anything

Adamscottsmith — Mon, 05 Jul 2021 04:54:33 GMT

We need a way to provide a negative price item or discount that allows us to give the customer a cash back payment. Is this something that could be a possibility?

Re: Ask a Payments Product Manager Anything

CrowbarCindy — Mon, 05 Jul 2021 11:05:38 GMT

YES!!! We must have pre-authorization and soon for our bar.

Re: Ask a Payments Product Manager Anything

barbergrl — Mon, 05 Jul 2021 20:24:38 GMT

Will the option to require deposits for services be available or will it be considered in the near future? I really need this option for no show clients that have appointments (square appointments) . I really love using square and this is the ONLY thing that square does not do that the other appointment apps can. Right now I can only put a card on file to bill them later or have them prepay for the services which most clients don't want to do.

Thank you in advance

Re: Ask a Payments Product Manager Anything

DBD2021 — Tue, 06 Jul 2021 00:03:23 GMT

Am I able to upload my own contract instead of creating one with the provided templates?

Re: Ask a Payments Product Manager Anything

TEE2 — Tue, 06 Jul 2021 03:19:34 GMT

hello, I am a single user business. when a client books an appointment and wants to make a partial payment in advance, how can that happen?

Re: Ask a Payments Product Manager Anything

LoyceSaylor — Tue, 06 Jul 2021 15:43:13 GMT

Tom,

I tested my first charge to one of my credit cards. The pending charge show the Arts and Crafts but it says the type of business is a Whiskey business? Where do I go to change the type of business. LOL

Also, the pending charge to the card ($50. )seems ok but the depositing account only show the $1 in and out to check the opening account, I don't see a pending on the deposit side.

Thanks!

Loyce Saylor

[redacted by Moderator]

Re: Ask a Payments Product Manager Anything

gyb — Tue, 06 Jul 2021 16:28:58 GMT

Can you explain what the fees are if any for disputed transactions and how they should be addressed? Is there anything we can do to add extra security to prevent this or tips to fight back?

Re: Ask a Payments Product Manager Anything

boundlessnc — Wed, 07 Jul 2021 21:11:30 GMT

Love use Square Payments, especially for my clients who use our invoices. They can walk in, I can use my terminal to pay the square invoice. -- I just wish invoices supported partial amounts, say 500 business cards at .0453 -- Square just rounds up to .05 which changes price drastically.

Re: Ask a Payments Product Manager Anything

thegrovecg — Wed, 07 Jul 2021 21:21:07 GMT

When will GST be calculated on online website payments?

Also it would be amazing to hold credits for customers against future orders, currently I can only offer refunds even if the customer requests a credit.

Re: Ask a Payments Product Manager Anything

homeprogreen — Wed, 07 Jul 2021 21:22:17 GMT

The pandemic has really brought to the forefront a drawback to me using Square for my business. Since I sell age restricted products Square’s TOS limits me to only doing Face to Face card present transactions which is fine. I get the fact that’s done to ensure that businesses like mine have the opportunity to check ID’s before processing the transaction. But during the pandemic we hit restrictions of only being able to do curbside delivery. It would be very helpful if businesses like mine were allowed to setup the online store so it would allow customers to order products for curbside or local delivery. Wouldn’t even have to have payment enabled on the online store. Just the catalog of products and the order creation. That way ID is still checked and card is still present for the actual sale

Re: Ask a Payments Product Manager Anything

ELIZABETHT — Wed, 07 Jul 2021 21:37:31 GMT

Hi Tom,

Why isn’t it possible to pay an invoice from “card on file’?
will there be an opportunity for clients to be able to manage their method of payment (such as PayPal) so it’s easier to make regular paymemts
could the signing of a consent form for card on file all be done in the square platform which would be more secure.
I didn’t bother with testing with better formatting in invoices as there was no indication as to whether or not it would be permanent (time is limited as it is). Will there be better formatting, and could there be the option of having more than one template?

thanks very much

Elizabeth

Re: Ask a Payments Product Manager Anything

shamilrizvi — Wed, 07 Jul 2021 22:04:06 GMT

As a restaurant we need to print out customers address on the receipts printed through the square terminal. It’s really annoying as restaurant to use the terminal as a customers address is extremely important for delivery and customer reassurance. Hope to solve this issue as soon as possible. Good luck on the meeting. 👍

Re: Ask a Payments Product Manager Anything

shamilrizvi — Wed, 07 Jul 2021 22:05:09 GMT

Can we also get cash payments con our online orders. Having only card is not enough we also need a cash payment option. Thanks you.

Re: Ask a Payments Product Manager Anything

sharonrose — Wed, 07 Jul 2021 22:19:11 GMT

1) My new Terminal makes a surprisingly obnoxious loud beep with every sale. It's annoying in my quiet, peaceful treatment room after a session. The sound is "turned off" in settings. This is a known issue for the past three years, according to the community forum. I have taped cotton balls over the holes which take the edge off and reduces it to annoying, but this isn't really sufficient. What do you suggest? Can I safely stuff the holes with modeling clay? When will this be addressed?

2) The newest update introduced a new step to the sales process. After I select items, I have to "review" the sale before running the card. I have very simple sales (1-2 items) and this extra step is unwanted. I don't have a receptionist and need to be quick between patients (need to change sheets, etc). I was able to recall the old settings, but the Terminal warned me that was a temporary fix. How do I streamline it permanently?

Thank you so much!