thread Re: Square for Restaurants: Ask a product manager anything! in Archived Discussions (Read Only)

Square for Restaurants: Ask a Product Manager Anything!

Tom — Mon, 15 Jul 2024 19:32:33 GMT

On July 28th at 11am PT / 2pm ET, our Square for Restaurants product manager hosted a Q&A in this thread — questions related to getting started through taking glimpse into what's down the road.

We were excited to have @maeve join our Community again to host this session. She's been part of Square for Restaurants since its initial launch through our most recent partnership with the Restaurant Revitalization Fund. With over four years of experience at Square, she’ll make sure you have the latest information that's available. Learn more about Square for Restaurants: Your all-in-one restaurant POS system.

A few example questions:

I just created my account, what are the next steps to complete setting up?
How can Square for Restaurants help me with physical distancing guidelines?

Re: Square for Restaurants: Ask a product manager anything!

tlester — Fri, 23 Jul 2021 01:38:57 GMT

modifiers is there a way to put it on my screen to pick and add to sandwiches...is modifiers what i need or what... i think im missing something just having a hard time understanding the software. feel like im going in circles...i started with items then went to create menu and then adding modifiers (toppings for sandwiches) and variations (small large )

Re: Square for Restaurants: Ask a product manager anything!

drewmogck — Fri, 23 Jul 2021 18:56:42 GMT

Hi I have a restaurant and we are looking to start selling out of a truck. Can you guide me on what product to use?

Sincerely,

Drew

Re: Square for Restaurants: Ask a product manager anything!

Devolution — Fri, 23 Jul 2021 21:42:40 GMT

Square did a great job back in the day making it easy to sign up, but now that I am starting a restaurant and need assistance, your sales info is terrible. I have no idea where to start, how I can call and simply ask questions. I need a POS within a few weeks and I am finding it incredibly difficult to get anyone to speak with simply to confirm what I need and sign up...

Re: Square for Restaurants: Ask a product manager anything!

Babbs-Food — Sat, 24 Jul 2021 09:22:40 GMT

I have an item that I use in multiple places of one store.

So lets say I have (30 eggs in my total inventory) I use 1 egg for a salad. Then I use 4 eggs for an egg salad. (We all know that it will 25 eggs left. But how do I put it like that app so that the tracker will count it down for me, and let me know when my stock is low. So I don't have to do inventory every day?

Re: Square for Restaurants: Ask a product manager anything!

theflowerbasket — Sat, 24 Jul 2021 21:46:04 GMT

I am a florist and own a flower shop, so I work with perishable product and create orders for in-house delivery on a schedule. My order tracking system is similar to how many restaurants that deliver track orders, except on a slightly longer scale (orders are places hours and days in advance vs. minutes).

I think Square for Restaurants would be a great fit, but I would like to hear your point of view. Square for Retail doesn't have the order management piece I need. I currently use Square for my POS and double enter all of my orders into my current order management system (I've tried a few) and again in Square for payment processing. I love the idea of having my CRM, order management, website, and POS all in one place, and have been very happy with Square as my POS. What are your thoughts?

Thank you in advance 🙂

- Nora [she/her/hers]

Re: Square for Restaurants: Ask a product manager anything!

woodwardamg — Sun, 25 Jul 2021 00:09:17 GMT

Currently a POS system with you all for small retail. Now opening a restaurant! How can we best convert to a restaurant software?! Addition to the current one? Order new?
thank you!

Re: Square for Restaurants: Ask a product manager anything!

tlester — Sun, 25 Jul 2021 13:50:45 GMT

How to get my modifier buttons (ex: lettuce tomato mayo to show up on my POS to place order to print. This is new to me. I’ve created item. Created modifiers but can’t see them when I go to order screen. I can see hamburger just doesn’t give choice of toppings

Re: Square for Restaurants: Ask a product manager anything!

lovemychaos — Sun, 25 Jul 2021 14:35:22 GMT

I believe this might be your answer. The same thing happened to me when I first started using the restaurant software.

In the create an item screen (or edit item if it's already in your system),

1. Make sure you've checked all the modifiers that apply to the item. I assume you've done this by your post.

2. At the very bottom of the screen there is an option that says "automatically add item to check". This is usually toggled to "on" by square. Toggle it off, and you will be able to see all your modifiers when you choose an item in your POS to order.

Re: Square for Restaurants: Ask a product manager anything!

Leahmjo — Sun, 25 Jul 2021 15:47:10 GMT

We are still doing a lot of takeout since we've reopened. Does Square for Restaurants integrate with Online Ordering? Are inventory counts placed in-house translated to online inventory or vice versa?

Re: Square for Restaurants: Ask a product manager anything!

Leahmjo — Sun, 25 Jul 2021 15:49:57 GMT

You will continue to find it difficult to reach anyone. I've been on hold for literal hours listening to Here Comes the Sun. Some reps are outstanding when you do get through though. Good luck!

Re: Square for Restaurants: Ask a product manager anything!

Colinsolacoffee — Mon, 26 Jul 2021 13:06:58 GMT

We've been using square for restaurants for just over a year and were excited to hear about the "square kitchen display" that integrates even more seamlessly than the general KDS app. However, there are a few big red flags about it that have kept us away.

-when will orders be more visibly detonated by type? (i.e. colored bands for to-go vs. online orders)

-are you working on an update that allows you to bring back an order accidentally marked as completed?

Just want to see what the general timeframe is.

Thanks!

Re: Square for Restaurants: Ask a product manager anything!

tlester — Mon, 26 Jul 2021 17:14:39 GMT

Thank you for your help, i assumed that needed to be toggled. thank you so much you have helped me so much. Now will i be able to print out two tickets one for the sale and one for the kitchen?

Re: Square for Restaurants: Ask a product manager anything!

Bickering — Mon, 26 Jul 2021 17:31:27 GMT

Square has made so many advancements in the last few years I just can't keep up! Do you have services to help take advantage all of you offer? I have 2 restaurants that I would like to update but I just get lost every time I start, there are so many options I just can't decide which is best for each place. My 2 locations have the same menu but 1 is located downtown with an outdoor patio and the other is located inside an airport, 2 very different needs. Also how can Square's new tech help with staffing shortages?

Thank You!

Karen Larrabee

The Bickering Sisters

Re: Square for Restaurants: Ask a product manager anything!

Bcenigma — Mon, 26 Jul 2021 21:52:22 GMT

I would love to see some color options for items on the menu, similar to how display groups have color options. Currently all the items in a display group are black text on white background. Is this a possible feature change?

Re: Square for Restaurants: Ask a product manager anything!

Bcenigma — Mon, 26 Jul 2021 21:54:47 GMT

It would be EXTREMELY helpful for the "change amount" to stay on the screen longer than a few seconds. If you look away for a moment, and forget the amount, you have to pull up the ticket and do the math. It would be nice if I could have the option of leaving the change amount on the screen until I touch it.

Re: Square for Restaurants: Ask a product manager anything!

emilio1976 — Tue, 27 Jul 2021 12:47:08 GMT

Hi, it looks like the only way to make items unavailable on the online store is through the dashboard which takes time and I'm the only one that has access to it. I have asked my account manager and she said it's not a feature yet. We don't use inventory, it doesn't work for us. There has to be an easy buttom on each item at the register for the cashier to make items available or unavailable; all delivery service tablets have this function and we use it every day multiple times a day.

Thanks

Re: Square for Restaurants: Ask a product manager anything!

Sflikkema — Tue, 27 Jul 2021 17:58:35 GMT

How can I see the User Interface if I am off site? I work in a home office and we use all types of square at all types of retail/restaurant/cafe. I need to be able to see what they see at their locations?

Re: Square for Restaurants: Ask a product manager anything!

bearandbeak — Wed, 28 Jul 2021 12:34:19 GMT

I want to utilize my orders page on my PoS, I don't care what app it's with. The only orders that appear are ones placed through my Square Site. I want to have new invoices generate an open order.

We are a small bakery, so when we send invoices, we don't create the product immediately. So, I want the invoices to be saved as open orders so we can sort by due date or production date. I also want to be able to do this through the POS - if my invoices automatically created open orders, it would be easy since I have "invoices" toggled on as a payment method.

Open Tickets doesn't work as you can't put dates or anything there.

I also went to Settings - Orders - Order Creation - Enable order creation in checkout and toggled that on, but I can't figure out what that actually does.

Any advice or help would be greatly appreciated, thank you!

Re: Square for Restaurants: Ask a product manager anything!

theflowerbasket — Wed, 28 Jul 2021 15:52:06 GMT

This is very relevant for me, too: I own a flower shop and am considering using Square for restaurants to track our tickets. We receive orders up to several months in advance, and the ability to organize by due date is critical to us.