thread Re: Unable to Export Customers in Archived Discussions (Read Only)

Unable to Export Customers

amitramani — Mon, 01 Nov 2021 21:01:47 GMT

Each time I try to export Customers, it does not work. The screen says Export Customers : Building Your Export 0% and it is stuck there indefinitely.

Anyone experience this same issue? I have even tried to export smaller groups with just 100 customers. Even that does not work.

Is square aware of this bug? Can someone from Square please look into this ASAP?

Re: Unable to Export Customers

Thevioletfox — Tue, 02 Nov 2021 19:26:51 GMT

Hey @amitramani - just to confirm - you're going into Customers > Directory and then hitting the Export button? I just did it and it worked fine for me. You might want to just give it another try. Sometimes if there's load of users on at the same time, it slows things down a bit. If it still doesn't work for you today, I'd get in touch with the Square CS team to see if they can help figure out why yours is getting stuck.

Re: Unable to Export Customers

lbalk — Tue, 25 Jan 2022 23:41:33 GMT

Same problem I am having. 😞 Did you figure it out?

Re: Unable to Export Customers

Candlestore — Wed, 26 Jan 2022 03:46:01 GMT

I just tried this since you posted today. I was in my Square Dashboard and when I press Customers I kept getting taken to the Dashboards home page. This happened 3 times.... the 4th time it opened the Customers page. I pressed export and it worked fine. It might be just busy? try again at a different time maybe?

Re: Unable to Export Customers

_Violet — Wed, 26 Jan 2022 20:59:51 GMT

Hi all - Thanks for reaching out to us here on the Square Seller Community.

Sorry to hear that you are experiencing this issue with the Customer Export Tool. I reached out to our Engineers on this and they directed me to file a ticket so they can further investigate this issue. Once I receive an update from their team, I'll be sure to loop you in here.

We appreciate your patience in the meantime! 🙏

cc: @amitramani @lbalk @Candlestore

Re: Unable to Export Customers

_Violet — Thu, 27 Jan 2022 21:08:46 GMT

Hello again! Alanah here back with an update👋

Our Engineers got to work on this issue yesterday and it should now be resolved. Could you try exporting your Directory again and see if things seem to be working correctly for you now?

If not, please do let me know by giving me an @ mention and I'll be sure to follow up! Thank you so much 😊

cc: @amitramani @lbalk @Candlestore

Re: Unable to Export Customers

Candlestore — Thu, 27 Jan 2022 22:53:29 GMT

@_Violet ;

It seems to be resolved but downloads differently then other items in Square. Works fine just has a few pop ups asking which customer lists .. then a pop up that shows download percentage building Download...then another pop up saying that download is ready... then you need to tap the Download button.

Just different than downloading say your Items List or your Daily Transactions.

Re: Unable to Export Customers

_Violet — Fri, 28 Jan 2022 14:40:20 GMT

Hi again @Candlestore - Thanks for replying back to let me know this is working for you now!

Yes, the interface is a bit different from reporting or item exports due to the information we're exporting through the Directory.

Please let us know if you happen to have any further issues. Thank you!

Re: Unable to Export Customers

lbalk — Fri, 28 Jan 2022 21:32:41 GMT

Seems to be working now for me. I appreciate the help!