thread Re: Grow your business: Ask us anything about subscriptions and recurring payments! in Archived Discussions (Read Only)

Grow your business: Ask us anything about subscriptions and recurring payments!

Tom — Tue, 16 Jul 2024 18:49:00 GMT

👋 Hello Sellers! We were thrilled to have our Subscriptions team drop in for a Q&A on Wednesday, September 1st at noon PT / 3pm ET!

We recently launched a set of subscription features that unlock the ability to create subscription plans and accept recurring payments with your customers. As we will continue to iterate after this initial launch, our product team wants to hear directly from you.

With that, it was exciting to introduce you to @JenLax, who has been leading the charge with this new set of features. She and her team were eager to hear your thoughts on everything ranging from initial setup—to what you'd like to see more of in the future.

Note on account-specific questions: For your privacy and security, we are not able to address issues related to specific payments, deposits, or account status details in our public forums. If you need assistance on one of those topics, please contact our Customer Success team and they'll be able to take a deeper dive into your account.

Re: Grow your business: Ask us anything about subscriptions and recurring payments!

HC_Charlie — Wed, 25 Aug 2021 23:59:41 GMT

Hello @Tom and thanks for focusing on this topic! I don't know much about creating a subscription plan, but I've been curious for some time now. A lot of businesses are offering these and I have thought about trying to start something for my own business; perhaps a themed gift box-of-the-month or something like that. I'm looking forward to this Q&A because even though I don't have experience with it yet, I think reading other's questions will help me get motivated to think about this and start developing, marketing, and eventually SELLING it through Square.

I think my first question would be how my customers would signup and then be able to manage their plan. Is there a website or portal, or something special I would have to have coded on my Weebly/Square online site to help administer a subscription service? And is this something that could also be managed in-store right from my Square Register if I'm talking to a customer face-to-face?

Re: Grow your business: Ask us anything about subscriptions and recurring payments!

danindixie — Thu, 26 Aug 2021 10:00:00 GMT

I'd love it if ACH could be used on recurring payments / payment benchmarks. (My customers get an invoice for $3600 with a $300 payment due on the first of each month, for 12 months.) Right now, their only option for setting up a recurring payment source is a card, and it would save me a lot of money if it could be an ACH.

Re: Grow your business: Ask us anything about subscriptions and recurring payments!

kidzartpbc — Thu, 26 Aug 2021 17:42:37 GMT

Will I be able to make edits to a subscription without canceling the entire subscription? I often have customers who want to pause their subscription for a month or 2.

Re: Grow your business: Ask us anything about subscriptions and recurring payments!

kidzartpbc — Thu, 26 Aug 2021 17:43:02 GMT

It would also be very helpful if you created the ability to set payment dates (instead of customers being billed each month on the same date). Or the ability to set custom payment amounts for different months. We offer art classes that parents pay for monthly. But for some months, like December, we arent able to offer class each of the 4 weeks due to the holidays. Currently customers pay a full amount in Nov & the same amount in Dec even though in Dec they don't get the same # of classes. Then we have to go in and refund and its quite tedious..

Re: Grow your business: Ask us anything about subscriptions and recurring payments!

sundayskin — Thu, 26 Aug 2021 17:38:07 GMT

Would love for subscriptions to also be able to earn loyalty points. We have a membership and want each person to earn points for their membership/subscription. Would also love to be able to set the day they'd like the payment to start, instead of the day they sign up.

Re: Grow your business: Ask us anything about subscriptions and recurring payments!

Canna_Onia — Thu, 26 Aug 2021 18:19:47 GMT

Hi Tom, What about using subscriptions on websites on a Wix platform? Wix says that Square is not set up with them for subscriptions. Do you know if this will change? Thank you.

Re: Grow your business: Ask us anything about subscriptions and recurring payments!

cecesonline — Thu, 26 Aug 2021 18:28:52 GMT

I would like to know how much it will cost a small business owner to set up the recurring payment for their customers?

Re: Grow your business: Ask us anything about subscriptions and recurring payments!

cecesonline — Thu, 26 Aug 2021 18:29:44 GMT

How can a small business grow their business, make sales, and lead or draw customers to their website?

Re: Grow your business: Ask us anything about subscriptions and recurring payments!

cecesonline — Thu, 26 Aug 2021 18:31:10 GMT

Can someone please help me? I am a new small business owner, and I need insight on my website. I also need someone to help me in recreating my logo, and my business name. Thank you al, be blessed, and stay safe.

Re: Grow your business: Ask us anything about subscriptions and recurring payments!

GourmetOnWheels — Thu, 26 Aug 2021 18:47:01 GMT

@Tom where can I find out everything about subscriptions? I like to see the functionality before the event.

René

Re: Grow your business: Ask us anything about subscriptions and recurring payments!

MoonGoat — Thu, 26 Aug 2021 18:48:06 GMT

1. Could a monthly reoccurring subscription retrigger an entry into a shipping partner such as Shippo?

2. Could a customer pause or control more facets of their subscription on their own vs messaging the business?

Re: Grow your business: Ask us anything about subscriptions and recurring payments!

pmarsland — Thu, 26 Aug 2021 20:28:32 GMT

I've tested the subscription process and it works great at creating the charge to my credit card, and crediting my Square account with a payment, but no subscription order actually shows up on my orders list with all of the 'live' orders. Were it an actual customer with a subscription, I'd happily go along packing the day's orders but never see an indication of the subscription order taking place.

What I hope for is to have a subscription trigger every week (month, two weeks, whatever), payment is collected, and an actual order shows up on my orders list that I get to fulfill.

Am I missing a step?

Re: Grow your business: Ask us anything about subscriptions and recurring payments!

Tom — Thu, 26 Aug 2021 23:36:51 GMT

Hey @GourmetOnWheels, thanks for bringing this up! To learn more, head over to this article in our Support Center: Get Started with Subscriptions in Dashboard.

If any questions come up after reviewing that, let us know here and we'll make sure you get the information you need. 🙏🏻

Re: Grow your business: Ask us anything about subscriptions and recurring payments!

GourmetOnWheels — Thu, 26 Aug 2021 23:40:14 GMT

Thanks, @Tom What are the fees/ expenses associated with subscriptions?

René

Re: Grow your business: Ask us anything about subscriptions and recurring payments!

Twpchair — Fri, 27 Aug 2021 00:11:40 GMT

Hello, I have a retail furniture store brick and mortar. How or what is your opinion on how to set up and word kindly but stern that customers can prepay by invoice and pick up? We run into the problem that most will pay when their items are ready for pick up but they take 3/4 months to pick up the pieces of furniture! Floor space is taking up space for new items. Should I or can I add a fee after a month of not picking up the item they ordered and is there a feature for this on the app? The customer service and is required to put 50% down to place the order and 50% when picking up. If there is not a feature for this I would love one thank you for your any advice you can give me! We can not keep furniture in stock and usually running 8-12 weeks out for delivery to the store.

Re: Grow your business: Ask us anything about subscriptions and recurring payments!

Jewelz4all — Fri, 27 Aug 2021 14:38:22 GMT

With the recent Square acquisition of Afterpay how soon will that be added as a payment option for online sellers?

Re: Grow your business: Ask us anything about subscriptions and recurring payments!

JosietheBeautic — Fri, 27 Aug 2021 17:21:36 GMT

My questions are, for recurring payments - is there an option to not let clients cancel their own subscription?

I am starting a membership structure for my business and the incentive is to get discounted rates as a member of my services offered. Clients get a discount for signing up as a member with recurring payments but if they are able to just cancel their subscription, it defeats the whole purpose of a membership program and I will lose out on loyalty while giving just anyone a discount on their service.

Also, Is there a way to see if a client have or are enrolled in recurring payments without having to trace back to their history and profile?

Re: Grow your business: Ask us anything about subscriptions and recurring payments!

JosietheBeautic — Fri, 27 Aug 2021 17:56:32 GMT

I would have them pay a deposit and then send them an invoice or recurring bi weekly or something that would work up to clearing their balance? Would that work?

Re: Grow your business: Ask us anything about subscriptions and recurring payments!

edriverz — Fri, 27 Aug 2021 23:30:49 GMT

I started to use the team feature and ended up firing the one employee I had after a couple of weeks for theft. Now I can't seem to shut the team portion of it off.