thread Re: Problems with Shipping Profiles in Archived Discussions (Read Only)

Problems with Shipping Profiles

TMcL — Wed, 03 Nov 2021 20:57:25 GMT

Is there a way to set up the same item in more than one shipping profile? For example, if I want to charge $5 for shipping within the US, $10 to ship to the UK, and $15 to ship to Australia, can I set up 3 shipping profiles for the same item?

It looks like when I set up the second profile, the item is removed from the first profile.

Re: Problems with Shipping Profiles

Goldneye — Thu, 04 Nov 2021 13:28:30 GMT

HI, can you please share a screenshot of your Shipping Profiles page?

here is mine for example

Re: Problems with Shipping Profiles

TMcL — Thu, 04 Nov 2021 18:14:52 GMT

I'm not sure how to upload images. When I try to drag and drop, I get an error message "You do not have permission to upload images".

However, my shipping profiles page looks similar to yours. It looks like you only have one, default, profile. I have three "Custom" profiles. My problem is that when I add items to the profiles, they don't stay there. If I revisit the profile a few hours later, it shows zero items in the profile.

If I may ask another question. I notice that you have a flat rate for shipping to the US. What would happen if someone placed an order from overseas? Can you block overseas orders; or would the ship for free since you do not have a profile for overseas shipping?

Thank you.

Re: Problems with Shipping Profiles

BernadetteA — Sun, 07 Nov 2021 00:18:39 GMT

Hi @TMcL

Hopping in here for @Goldneye 👋

You should be able to setup your shipping profiles for individual regions as long as you choose the "default" option, and not the "custom" option.

Can you post a link to your website so we can take a look at your current setup?

Re: Problems with Shipping Profiles

TMcL — Sat, 13 Nov 2021 16:40:16 GMT

Thanks for offering assistance, but I called the Square help desk and they told me that there is a bug in the system that they are trying to fix, so I'm waiting to hear back from Square. They gave me a ticket number, and when I called back a few days later for a status update, they told me the ticket had expired. They gave me another ticket number and essentially told me "don't call us, we'll call you". In so many words they said that they have 50 million customers and could not provide status reports to everyone who called. It's now been over two weeks that my site has not worked properly. I have been unable to make any sales for at least a week. I am really disappointed in their customer service, and will most likely move to another provider if they cannot fix the bug soon. Clearly their product is not ready for prime time . . . and neither is their customer service.

Re: Problems with Shipping Profiles

BernadetteA — Mon, 15 Nov 2021 01:04:48 GMT

I'm really sorry to hear that, @TMcL

I'll see if I can get some more information on the bug they are referring to.