thread Re: Shippo + Square Q&A: Ask Shippo about shipping, returns, tracking and labeling! in Archived Discussions (Read Only)

Shippo + Square Q&A: Ask Shippo about shipping, returns, tracking and labeling!

Tom — Tue, 03 Dec 2024 20:54:37 GMT

Hello Sellers! On Tuesday, September 28th, we hosted a Q&A with Michael Hathaway (@Shippo_Mike) on the Shippo team for an event focused on all of your business shipping needs.

Prior to joining Shippo, Michael acquired a wide range of experience within software as a service and financial sales. He's a champion of the seller experience and passionate about keeping the customer's voice at the center of product decisions. For a deeper dive on his journey, check out this post: What It’s Like to Work for Shippo’s Sales Team, According to Mike Hathaway.

The Shippo team released a lot of features and integrations over the course of 2020, and they're here to make sure you get the most out of your fulfillment needs. You can learn more about their feature set in this recent webinar: E-Commerce Shipping Strategy 101 with Square & Shippo.

Re: Shippo + Square Q&A: Ask Shippo about shipping, returns, tracking and labeling!

ToddZ — Tue, 21 Sep 2021 19:38:02 GMT

My biz has an account with UPS where we have a discount. However, when we connected our account to Shippo, the rates shown were higher than what we get at UPS.com. It's a pain to take orders in Square Online and then switch over to UPS for shipping. What's the deal? What percentage is Shippo adding on to shipment costs?

Re: Shippo + Square Q&A: Ask Shippo about shipping, returns, tracking and labeling!

HC_Charlie — Wed, 22 Sep 2021 14:06:46 GMT

What a great topic! Looking forward to this! I've been using Shippo for a few month now and I really like. It integrates with not only Square, but I also sell on Etsy and that integration works well also. My question is for Square orders shipped through Shippo. I don't have an upgraded Weebly site (that includes shipping from the site), so I go into Shippo separately to ship my Square orders. Is there a way to receive a CC copy of all notification emails sent to my customers? Sometimes my customers later email wanting a tracking number, and I think they should automatically get the tracking number in an auto generated email from Shippo or Square. I would like to be able to receive copies of any email that is sent to my customers about their orders...Is this possible? Thanks!

Re: Shippo + Square Q&A: Ask Shippo about shipping, returns, tracking and labeling!

TLBB2018 — Thu, 23 Sep 2021 19:40:27 GMT

We have been using weebly/square for close to 3 years now & love that it integrates with our square online store. We have noticed with both UPS and USPS we aren't getting any discounts OR if they are showing up it is for one option only. We currently pay for the "Performance" level site on weebly & it continually pushes us to upgrade for discounts....but what are the actual discounts Shippo offers per level? We have connected our own accounts to shippo as well & we still have the same issue unless we export orders & do shipping within UPS/USPS websites which is a hassle.

Re: Shippo + Square Q&A: Ask Shippo about shipping, returns, tracking and labeling!

Tom — Fri, 24 Sep 2021 00:20:42 GMT

Dropping in a question related to other topics we've seen in the Seller Community: "How do I calculate shipping?"

Any resources or best practices that Shippo can offer with regard to shipping calculation?

cc: @BlvdJoe

Re: Shippo + Square Q&A: Ask Shippo about shipping, returns, tracking and labeling!

Kissthefrog — Fri, 24 Sep 2021 00:26:18 GMT

I am a small business. What equipment do I need to have shippo? What is the average cost? Basically how does it work

Re: Shippo + Square Q&A: Ask Shippo about shipping, returns, tracking and labeling!

partyjumpjump — Fri, 24 Sep 2021 00:36:11 GMT

Hi there, how do I keep low cost on shipping when there is not a high volume of shipping? Sometimes the shipping is more expensive than the item cost.

Re: Shippo + Square Q&A: Ask Shippo about shipping, returns, tracking and labeling!

TarahLee — Fri, 24 Sep 2021 00:40:58 GMT

Does it work in Canada?

Re: Shippo + Square Q&A: Ask Shippo about shipping, returns, tracking and labeling!

goodcrowd — Fri, 24 Sep 2021 01:21:33 GMT

Why isn’t there an ounce option when entering the weight for a package? Also, when printing from Square POS there doesn’t appear to be a way to format the labels for a regular printer using 8.5x11 paper.

Re: Shippo + Square Q&A: Ask Shippo about shipping, returns, tracking and labeling!

BofBArtStudio — Fri, 24 Sep 2021 02:18:52 GMT

I am excited for this Q&A

Ihave been using Shippo for about a year now. It works well and is easy to use, and the orders show integrate over, so I can just choose and order to ship. I love that I can print to our standard printer on 8.5x11 paper. I do wish I could get a receipt for each shipment. It seems that over an unknown period of time, all shipments are bundled together into one invoice from Shippo.

Overall, we love the service and it's ease of use and pricing.

Re: Shippo + Square Q&A: Ask Shippo about shipping, returns, tracking and labeling!

cocosnap — Fri, 24 Sep 2021 13:12:19 GMT

I have been using Square/Weebly with Shippo for nearly a year now, and love the integration. There is one major thing I am missing that would be SUPER helpful before the holidays.

I am a chocolate shop, and I get a LOT of custom phone orders for the Holiday Season. Items that are in my POS, but not available online. It would be really awesome to be able to take the order on my square register and have a SHIP option, just like we have the pickup/delivery option. This way, we could input the address into Square and it would seamlessly merge to Shippo like the online orders do.

Currently we are left with taking a phone order, quickly & manually tallying our shipping rate, and then manually taking the shipping address down, or adding it in as a note to the customer profile. When the product is packed and ready to ship, we then have to go to shippo and input the address again manually. When you're shipping 50-100 boxes a day, the time really adds up.

I've spoken with many different Square Support members and have yet to find a logical work-around. Any thoughts?

Re: Shippo + Square Q&A: Ask Shippo about shipping, returns, tracking and labeling!

dawnbro — Fri, 24 Sep 2021 13:57:41 GMT

When will you add media mail to your shipping choices? PayPal already has it.

Re: Shippo + Square Q&A: Ask Shippo about shipping, returns, tracking and labeling!

candycorn — Fri, 24 Sep 2021 19:27:18 GMT

Yes! I would love this option as well!

Re: Shippo + Square Q&A: Ask Shippo about shipping, returns, tracking and labeling!

ClassyRascals — Fri, 24 Sep 2021 19:48:39 GMT

When shipping I most often use USPS Flat Rate mailers. According to USPS this means anything 75 lbs or less that can fit into this package should be this said flat rate. Why when I mail and increase a weight from 2 lbs to 6 or 7 lbs the cost increases?

Re: Shippo + Square Q&A: Ask Shippo about shipping, returns, tracking and labeling!

kmsglitter — Sun, 26 Sep 2021 14:49:08 GMT

When will they be an export option for customers names e-mails and addresses? Shippo used to populate this and now it does not it is a huge time saver most of my companies shipping is done from items invoiced and not from our shop.

Re: Shippo + Square Q&A: Ask Shippo about shipping, returns, tracking and labeling!

bassquilter — Mon, 27 Sep 2021 18:45:20 GMT

Does your service go hand in hand with Square Online or does it compliment the POS system?

I currently use FEDEX, USPS, or UPS. How does your service compare?

Re: Shippo + Square Q&A: Ask Shippo about shipping, returns, tracking and labeling!

craftworxllc — Mon, 27 Sep 2021 18:48:52 GMT

How do you determine how much shipping costs?

Re: Shippo + Square Q&A: Ask Shippo about shipping, returns, tracking and labeling!

houseofbamboo — Tue, 28 Sep 2021 00:23:21 GMT

Will other providers be available in the future such as FedEx?

Will the funds be deducted directly from our Square Checking Account?

Re: Shippo + Square Q&A: Ask Shippo about shipping, returns, tracking and labeling!

CoffeeRoaster — Tue, 28 Sep 2021 00:24:51 GMT

I am having problems connecting UPS and FedEx to my account. I've followed all the directions and can't get it to work. So I use Shippo free standing program. We really want to use UPS. How can I get connected?

Thank you so much,

Dave

Re: Shippo + Square Q&A: Ask Shippo about shipping, returns, tracking and labeling!

douglsmith — Tue, 28 Sep 2021 00:53:52 GMT

Is there a good workflow for taking an order at a physical store with Square Register, collecting the customer's shipping information, and then getting that to Shippo?