thread Re: Q&A: Ask Us Anything About the Square Online Website Builder! in Archived Discussions (Read Only)

Q&A: Ask Us Anything About the Square Online Website Builder!

AdamB — Mon, 15 Jul 2024 20:04:07 GMT

Update: Due to volume and complexity of the questions, this event was moved to Thursday October 14th so our product team had more time to research and answer your questions. Thanks for your understanding!

Hello everyone! 👋

On ~~October 3rd at 10:30 AM PT/1:30PM ET~~ October 14th at 10:30 AM PT/1:30PM ET, we hosted a Square Online website builder Q&A with @xuanhua, @KSA100, and @BradS-PM of the Square Online Product team! This was a great opportunity to ask questions specifically about the website editor used by Square Online.

Re: Q&A: Ask Us Anything About the Square Online Website Builder!

reidn — Wed, 29 Sep 2021 15:56:52 GMT

Regarding the recent changes...

When you click on a different location on the top of the page it gives you the option to "start order". When you click on this is takes you to an entire new page (with items pulled that we no longer sell). Why was this change made so abruptly and how do we either A) go back to the old site or B) edit the new "start order" page.

Re: Q&A: Ask Us Anything About the Square Online Website Builder!

lakriesha — Wed, 29 Sep 2021 19:46:39 GMT

Hello, I would like for the price of service to show on customer appointment text confirmation. Currently only the date and time show. I believe the price of the service should also show on the appointment confirmation text and reminder texts.

Re: Q&A: Ask Us Anything About the Square Online Website Builder!

TechCowboys — Wed, 29 Sep 2021 19:48:24 GMT

On the recent changes, the Add to cart on mobile seems to be a floating button even if you have it default to the standard button on desktop. Is there a way to sync them to show the same standard button on desktop and mobile?

Re: Q&A: Ask Us Anything About the Square Online Website Builder!

Elliegrant — Wed, 29 Sep 2021 19:49:04 GMT

Hello, thank you for your time.

When will you make the email subject lines in your standard emails editable please? Or at least replace the set copy with more neutral tone of voice. It jars with our brand painfully.

Re: Q&A: Ask Us Anything About the Square Online Website Builder!

indyxena — Wed, 29 Sep 2021 19:50:46 GMT

Will you be adding a feature so that the list of all our potential website products is alphabetical?
It’s annoying when I add a new product it appears at the end of the list of all the items I’ve ever listed on my Weebly/Square website. So I have to scroll through that list to add & edit it for my website. I update my offerings monthly and it’s time consuming without this feature.

Re: Q&A: Ask Us Anything About the Square Online Website Builder!

TechCowboys — Wed, 29 Sep 2021 19:51:13 GMT

For categories on products, right now the site has them as CATEGORY > PRODUCT A. Is there a way or will there be a way to add ALL PRODUCTS to the chain so it is ALL PRODUCTS > CATEGORY > PRODUCT A on mobile?

Re: Q&A: Ask Us Anything About the Square Online Website Builder!

spiralrewind — Wed, 29 Sep 2021 19:57:05 GMT

We recently became the official reseller for two brands. One of the needs is to be able to put their logo on the categories that house the brands. Will it ever be possible to customize specific category and product pages?

Re: Q&A: Ask Us Anything About the Square Online Website Builder!

BASE1 — Wed, 29 Sep 2021 19:57:38 GMT

How can I access this Q&A next week to view?

Re: Q&A: Ask Us Anything About the Square Online Website Builder!

ObscenicAtelier — Wed, 29 Sep 2021 20:01:01 GMT

Hey Adam did you ever take my ask about being able to add more info and images to a online category page back to your team? And did you get a response???

Re: Q&A: Ask Us Anything About the Square Online Website Builder!

hermetheuscoffe — Wed, 29 Sep 2021 19:57:52 GMT

Regarding Subscriptions, will it soon be possible to add a "Subscription" item as an actual catalog item (as opposed to having to send/share a link)? I would like to be able to offer subscriptions for freshly roasted coffee, and I would like for my customers to be able to browse subscription options just like they do my coffee selections, then choose the subscription that makes the most sense for them. I've seen this requested in your support forums for a couple of years now, so I'm hoping there's some movement/progress you can share regarding it. Thanks!

Re: Q&A: Ask Us Anything About the Square Online Website Builder!

JTPets — Wed, 29 Sep 2021 20:05:19 GMT

How can I validate that all my online items have a catagory assigned to them. I have a large Library over 800 items.

Re: Q&A: Ask Us Anything About the Square Online Website Builder!

AdamB — Wed, 29 Sep 2021 20:08:45 GMT

Great question, @BASE1 ! Answers to questions here will be posted as replies right on this thread, so all you need to do is visit the thread at 10:30 AM PT on October 5th to view them.

Re: Q&A: Ask Us Anything About the Square Online Website Builder!

AdamB — Wed, 29 Sep 2021 20:11:02 GMT

Hey again! Your feedback should have been included with other feedback about customizing category pages. @spiralrewind asked the same question above, so stay tuned for a response!

Re: Q&A: Ask Us Anything About the Square Online Website Builder!

sfcsu — Wed, 29 Sep 2021 20:32:54 GMT

I need a method to produce packing slips for my shipments. Is there any plan for this?

Re: Q&A: Ask Us Anything About the Square Online Website Builder!

CrescentMT — Wed, 29 Sep 2021 20:35:31 GMT

Thanks Adam,

My real concern is having a true functional customer based "subscription" that they can use throughout the website without our interaction, unless needed for cancelation or another purpose.

This the major hang up I have.

Most everyone else that hosts an e-commerce site had this integrated easily. If it isn't integrated soon, I will seriously consider moving my e commerce. ( not meant to be a threat, just honesty)

I don't have many other issues with e commerce otherwise. Hopefully there will be a listen later option as well, I will be tied up in production most of next week.

Re: Q&A: Ask Us Anything About the Square Online Website Builder!

MagpieIdaho — Wed, 29 Sep 2021 20:48:18 GMT

I had a meeting with an SEO expert and he said my pages were loading at a 5 (he felt they should be loading at a 65). I looked through the community and saw others had the same issue. Was there ever a fix for that? Thank you!

Re: Q&A: Ask Us Anything About the Square Online Website Builder!

Jchamberlin — Wed, 29 Sep 2021 20:51:51 GMT

I have a question that has been frustrating me for months... (And No One apparently knows the answer)

When trying to seamlessly connect to Google Merchant account or to Facebook Store using Fb Pixel, I have over 200 hundred items that do not qualify or are in some way ineligible to be posted on google merch... All "Fix issue" links simply point to their policy webpages , many many pages of policy. Google simply says to delete the objects and try again... This obviously doesn't work.

Can't Square create a Closed-Loop system that checks all of my data to confirm its eligible for posting and if not SHOW ME, what is wrong rather than send me down a rabbit hole of infinite possible problems???

Re: Q&A: Ask Us Anything About the Square Online Website Builder!

greenpantry — Wed, 29 Sep 2021 20:52:43 GMT

Hi Looking forward to this. My question :

I would like to set up a square online shop (we have others) but am very confused about how to do it? Last year, I spent some time trying to figure it out but in the end I gave up. This is because I have 'shop' set up so that I can take payments and raise invoices but then I tried to set up a separate shop when your offer of new shops came through. However, it was not easy to design as I thought. What do you suggest I do?

Lara

Re: Q&A: Ask Us Anything About the Square Online Website Builder!

dannyschmidt — Wed, 29 Sep 2021 21:30:44 GMT

Hi Gang. Thanks for meeting with us to answer our questions.

My question/feature request is about Automatic Fulfillment of Digital Products . . .

Weebly USED to include instant fulfillment of digital sales . . . but the feature was removed when Square bought Weebly. I was told at the time the plan was to add it back, but it's been more than two years now (maybe three?), and the last time I talked to a product manager they said there was no plan for it on the roadmap.

So my question is: WHEN are y'all gonna add this feature back?

I'm a musician and I use Square Online for my website store where I sell a combination of physical and digital products (ie CDs and Album Downloads) . . . and this feature has become a make-or-break feature for me, since more and more sales are digital.

If this feature isn't on the roadmap, I need to look for other store solutions. So I just need transparency from y'all.

Thanks --

Danny

For more context, in case you need it . . .

Currently when a sale comes in for a digital product (an MP3 download, for instance), once I receive the notification of that sale, I have to manually fulfill that order by emailing the customer back with a download link or code to a third-party service (like Dropbox or Bandcamp). This is problematic for a number of reasons:

1. If my fulfillment email ends up in spam, my customer never receives the product they ordered.

2. If I can't fulfill the order almost instantaneously, customers assume there was a technical glitch with the transaction process, because there's an expectation for instantaneous fulfillment, and so they write to me confused or angry.

3. It makes the whole store transaction process seem clunky and hacky and unprofessional, and that reflects poorly on my business.

4. It's totally unscalable.

What I'd love to see in this feature is this:

- When I set up a digital product on the store, I would upload the item (and MP3 or PDF) which would be stored on the Square server.

- After a sale is transacted, the customer would be taken a success page that included a link to the product they had just ordered, which they can then download immediately from the Square server.

- It's important that the download process be handled in the browser rather than rely on email delivery. Email is not 100% reliable anymore. An email receipt that also includes the download link as a backup would be acceptable, but not as the sole means of delivery.
- Ideally, the download link presented to the customer would be a one-time generated URL so that the link itself couldn't be copied and shared around the web . . . and the linked file (MP3 or PDF) would have a limited number of download associated with it via that URL. I understand that's more complicated, and I don't consider it necessary, just desirable and ideal.

- Another ideal-but-not-necessary feature would be some sort of confirmation in my Online Store log that showed that the customer had downloaded the product they purchased. I'm my own customer service agent, and having the ability to help trouble-shoot for a customer that's having difficulty would be great.

Thank y'all so much for considering my thoughts and concerns.