thread Re: Discounts Product Team Q&A: Ask us anything about Discounts! in Archived Discussions (Read Only)

Discounts Product Team Q&A: Ask us anything about Discounts!

Tom — Mon, 15 Jul 2024 20:23:35 GMT

On October 27th, 2021, our Discounts product team hosted a Q&A focused on sellers who use Point of Sale, Square for Retail, Square for Restaurants, Appointments, and Invoices.

We're aware that many sellers have questions and requests related to setting up discounts within the mobile app as well as the online Square Dashboard. We appreciated learning about what's going well and where there is room for improvement. We can't share out specific details on our product roadmaps, though we will certainly make sure all of the posts that came through on this thread are incorporated into the decision process.

A few example questions:

What's the best way to set up a discount for a limited time sale?
What's the best way to manage my discounts if I have multiple product bundle offerings?
I need a discount that does "______" — what is your best suggestion?
I wish I had "______" reporting for my discounts.

Re: Discounts Product Team Q&A: Ask us anything about Discounts!

Connor1992 — Thu, 21 Oct 2021 19:01:08 GMT

Where is the report that shows all the different kinds of discounts I've given in a day or other time period?

Re: Discounts Product Team Q&A: Ask us anything about Discounts!

janeo — Thu, 21 Oct 2021 20:25:19 GMT

I have several discounts set up. But when I went to edit an invoice to correct a discount, both of the discounts that are tied to categories right now did not show up as a discount I could select. The other discounts did. What I wanted to discount might not have been in any of the categories programmed currently, but I would still like to be able to select it. Again, this was only in editing an invoice that was already emailed. Thank you!

Re: Discounts Product Team Q&A: Ask us anything about Discounts!

mdesim — Thu, 21 Oct 2021 22:14:59 GMT

I wish we had scannable discounts. Similar to adding a new item, we could add a new discount and give it a barcode. (this is something we've been waiting over two years for. There are a number of open questions about this in the seller-community as well that go nowhere.)

Re: Discounts Product Team Q&A: Ask us anything about Discounts!

TheDapperDude — Thu, 21 Oct 2021 23:47:06 GMT

Posted before in another thread, but can we pleasepleaseplease get a discount to sell items at cost??

Re: Discounts Product Team Q&A: Ask us anything about Discounts!

manassasooc — Thu, 21 Oct 2021 23:51:39 GMT

We give multiple discounts, recycle discount, first responder, military etc. We allow more than one discount. The problem is that each discount comes off the total of the order, for example if the order is $100 the first 10% discount brings it down to $90, the second 10% discount brings it to $80 not $81. May not seem like much but it does add up. Can't this be configured so the discount applies to the total after the first discount?

Re: Discounts Product Team Q&A: Ask us anything about Discounts!

Mlsmith1 — Fri, 22 Oct 2021 01:03:34 GMT

I'm needing the option to do multiples discount. (1 for $28 or 2 or more $25 each. 2/$50, 3/$75...) Would like for the amount to be taken off of each item instead of the TOTAL sale.

Re: Discounts Product Team Q&A: Ask us anything about Discounts!

HideawaySD — Fri, 22 Oct 2021 03:10:18 GMT

What's the status on discounts for APPOINTMENTS!?? As in discounts that can be put into the booking process by the guest?!

"Use PromoCode BLACKFRIDAY and get 10% off your service" sort of thing. Even just very very basic (well recognize there would need to be discount attributes but Booker (now MindBody) let us create any combination of promocode that was valid for a certain timeframe, on certain services, etc etc.)!

If Appointments can't/wont' ever support a promocode/discount code then how the heck should us service providers (Appointment-based Businesses) run promotions efficiently?

Re: Discounts Product Team Q&A: Ask us anything about Discounts!

VanKalkerFarms — Fri, 22 Oct 2021 15:50:54 GMT

@manassasooc I'm not sure I 100% understand your example, but If I apply a 10% off discount to a $100 item it brings the total to $90. then if you add a 15% discount it does take it off the $90 which gives a $13.50 discount bringing the total to $76.5, not $75 like the 25% stacked would have. which I believe is what you are saying you want.

Re: Discounts Product Team Q&A: Ask us anything about Discounts!

OLW — Fri, 22 Oct 2021 21:07:37 GMT

I agree, I typically have line items, sometimes at a discount. When I have a shipping cost listed, it wants to give a discount on shipping as well which I don't want discounted. This is on invoices sent out, not POS

Re: Discounts Product Team Q&A: Ask us anything about Discounts!

Speedgraphic — Fri, 22 Oct 2021 22:19:36 GMT

Sometimes my customers make errors in their ordering process, and I need to issue some money back to cover the difference in an upcharge that can't be performed for whatever reason. What's the status on a proper store credit system so that you can easily assign a dollar value of built in credit to each customer without dealing with cumbersome e-gift cards? I believe this has been a feature request for more than 5 years...

Re: Discounts Product Team Q&A: Ask us anything about Discounts!

TheVanityStoreL — Fri, 22 Oct 2021 23:46:06 GMT

How do I edit a price of an item to apply a discount specifically to that item in the middle of a transaction?

Re: Discounts Product Team Q&A: Ask us anything about Discounts!

Candlestore — Sat, 23 Oct 2021 03:22:07 GMT

I have quantity based discounts in Squares Retail POS. When I sell one candle the price is $14.99.... 2 go to $12 dollars each and 3 go to $11 dollars each. This happens automatically as I scan in my items. Even if I scan in an item or 2 or 3 that are not in the category of items to get the applied discount. Here is a link on how to setup a quantity based discount.

https://squareup.com/help/us/en/article/6603-discounts-faqs

From Squares Virtual Terminal

On my Ipad Stand it shows the discount right under the item. The way I have it setup 3 candles for $33 and 2 for $24 by exact amount if the person would buy 6 candles they would get 2 sets of 3 for $33 per set or $66 for 6 of the 16 oz candles. I did this sample to show you the 2 discounts applied at the same time and before sales tax.

Re: Discounts Product Team Q&A: Ask us anything about Discounts!

Candlestore — Sat, 23 Oct 2021 03:46:37 GMT

I agree with this and want a scannable coupon but for now I made a scannable item that gets an automatic discount. I have a coupon out that is for a free item, that we do not track in inventory. Basically we scan the "item" that is a category called Coupons. When an item in Coupons is scanned the discount is automatically applied.

Example-

Person walks up with a votive that is $1.50 and a coupon for free votive, we scan the "coupon" it charges the person $1.50 for the votive then applies the discount of $1.50. I could change this to a % also but still have not figured it all out for other items.

But think if you want to put all items in a category on this Coupon you could assign the items to the discount of "Free Votive". I included a pictures of the way I have the discount set up and the "Item" I scan that gets the "coupon" Applied.

Automatically applied DiscountCoupon Item I scan

Hope this helps

Re: Discounts Product Team Q&A: Ask us anything about Discounts!

Candlestore — Sat, 23 Oct 2021 03:54:50 GMT

I just found that report on my computer by logging in to my square account, Reports tab... then on the left side click on Discounts.

This showed me which discounts were given and the quantity of each discount.

At the top you can select the day, days, weeks, month, or months your looking for even for the year or last year.

Hope this helps

Re: Discounts Product Team Q&A: Ask us anything about Discounts!

augustalan — Sat, 23 Oct 2021 12:20:04 GMT

I have always thought that it would be great to be able to offer discounts on modifiers only. Are there any suggestions on how to offer a discount on modifiers for example, get a free flavor in your latte? The only way I've been able to figure that out is to manually adjust the cost of the modifiers for the time frame of the discount.

Re: Discounts Product Team Q&A: Ask us anything about Discounts!

Michelle10 — Sat, 23 Oct 2021 13:57:24 GMT

Thank you

Re: Discounts Product Team Q&A: Ask us anything about Discounts!

byakki — Sat, 23 Oct 2021 15:28:58 GMT

(regarding online discounts) Would it be possible for a customer to enter their discount code before entering all of their shipping info? Also, will automatic discounts be available in the near future (such as quantity-based discounts, free shipping after a certain amount, etc)?

Re: Discounts Product Team Q&A: Ask us anything about Discounts!

PetCentral — Mon, 25 Oct 2021 02:33:25 GMT

I am looking for a member discount for my pet store, I would like to offer a discount to Rewards Members only on things like buy 10 of this products or service and get this discount on the 11th.

Scanable discounts like manufacturer coupons would be a great add on as well.

Re: Discounts Product Team Q&A: Ask us anything about Discounts!

GourmetOnWheels — Mon, 25 Oct 2021 05:31:23 GMT

How do on POS do I give a 100% Discount for Giftcards at $25.00 for lapsed customers and $50.00 for returning top 10 customers for the holidays?

René