thread Re: Meet the Device Experience team: How can we help you better manage your devices? in Archived Discussions (Read Only)

Meet the Device Experience team: How can we help you better manage your devices?

Tom — Mon, 15 Jul 2024 20:49:58 GMT

Happy New Year, Sellers!

On Tuesday, January 18th, our Device Experience team hosted a Q&A focused on sellers' needs with device monitoring. Topics covered related to: Square Card Readers, Square Stand, Square Register, Square Terminal, printers, scales, scanners, and cash drawers.

We've got exciting plans this year that will help you monitor device connectivity, battery status, and logins from a single hub within the online Square Dashboard. We can't share out specific details on our product roadmaps, though we will certainly make sure all of the feedback that came through on this thread is incorporated into the decision making process.

Re: Meet the Device Experience team: How can we help you better manage your devices?

Laceyslashes101 — Tue, 11 Jan 2022 01:14:17 GMT

I get a lot of payments on venmo as well as square, it would be nice if square expanded as an app like Venmo so clients could trust it as a form of payment and the convenience of that, with square I can get loans and if I doubled the amount through square it would be all around better for everyone.

Re: Meet the Device Experience team: How can we help you better manage your devices?

TheCupandMuffin — Tue, 11 Jan 2022 01:28:06 GMT

I have recently started using the clock in/out app. It would be nice to expand permissions to include the ability to see who is currently clocked in, and perhaps a master code to correct hours on the registers. This would be very helpful to me.

Re: Meet the Device Experience team: How can we help you better manage your devices?

belkismorin — Tue, 11 Jan 2022 01:54:58 GMT

I would like to give the option for customer to place order on the phone or online but pay curbside with their card. How can i do this and have the order printed in our warehouse for packing. we have tried a few ways put its not productive, too many repetitive

steps

Re: Meet the Device Experience team: How can we help you better manage your devices?

belkismorin — Tue, 11 Jan 2022 02:51:58 GMT

We offer delivery service , it would be nice to have the option to text the customer a reminders and notification of their orders. I tried using square appointments but the format was only appointments and the wording was limited , is their an alternative. T the moment i use another application for this. I would like to keep my process as simple as possible. cutting out the third parties for notifications and curbside orders and printing would be great.

Re: Meet the Device Experience team: How can we help you better manage your devices?

Thevoiceofbeaut — Tue, 11 Jan 2022 05:17:36 GMT

There is a passcode for my account that I dont even know, how do I turn off this feature

Re: Meet the Device Experience team: How can we help you better manage your devices?

Donnie-M — Tue, 11 Jan 2022 13:35:50 GMT

Hey team, I will give you my wish list in no particular order:

1. Device Management/setup from the dashboard like the restaurants app. (Ability to dictate the point of sale options like open tickets, use quick actions, screen timeout, etc from the dashboard attached to a device code).

2. Apple Business Manager Device Roll out integration...ability to configure even network settings from a dashboard with square in mind.

3. Handheld ordering..terminal is almost there, but need something that can be that "line buster" with card swipe built in.

4. Ability to print to a network printer like an HP or Brother.

5. Temperature monitoring system with bluetooth built into the system!!! Restaurants got refrigeration and would be great to have built in to square.

6. Keyboard support built into the square stand usb/when you need to type the onscreen keyboard is just slower.

7. Network enabled communications to cut down on "cloud lag" like with the KDS system. Restaurants are fast paced and seconds add up. 5 seconds per order for 200 orders is almost 17 minutes a day waiting on an order to pop up somewhere.

Donnie-M

Re: Meet the Device Experience team: How can we help you better manage your devices?

irmg — Wed, 12 Jan 2022 02:10:13 GMT

Stores with multiple locations and devices need to be able to manage device settings and get software version history. Would be nice if we could get hardware serial number stored online with device ID. Device status to make sure it has online connectivity is nice when trying to see if the store has any issues or processing nfc or EMV payments. Customer displays are the about 90% of my RMA issues.

Re: Meet the Device Experience team: How can we help you better manage your devices?

Cjonesfly — Wed, 12 Jan 2022 15:32:15 GMT

My Retail app opened like always, but the screen went blank. I cannot check any of my customers out. The bar code scanner works, but nothing appears on the screen.

I have tried deleting the app but it warns me that I will delete all my data stored on the app (?).
I’ve tried closing the app, but there is no pull down menus from which I can choose to close, nothing. I think it may be running in the background since I cannot close the app.

I am at a loss as to what to do! And I can not find a telephone number which would allow me to call and talk to someone. Very frustrating .

Re: Meet the Device Experience team: How can we help you better manage your devices?

terilist — Wed, 12 Jan 2022 17:44:30 GMT

When I took this last payment I had to add the 3.5% from the previous payment I took from this customer and the 3.5% from this payment so I get charged more in finance charges because the amount is higher. How do I take a payment plus add the finance charges without getting charged more. Plus the extra .15.

Re: Meet the Device Experience team: How can we help you better manage your devices?

GP82818 — Wed, 12 Jan 2022 22:23:55 GMT

can you ring people up through the reqular square (not retail) app as a workaround?

Re: Meet the Device Experience team: How can we help you better manage your devices?

GP82818 — Wed, 12 Jan 2022 22:25:53 GMT

Our square terminal runs out of battery just about every day to every few days and we barely use it since we have the square stand/iPad. Charger is working fine as it charges fully. Is there a way to replace the battery or send it in to be replaced? Thanks!

Re: Meet the Device Experience team: How can we help you better manage your devices?

38413841MRlr — Thu, 13 Jan 2022 17:30:30 GMT

We currently have one Square Reader for IPhone. We would like to have another one for an Android phone if possible.

Re: Meet the Device Experience team: How can we help you better manage your devices?

MNormansell — Thu, 13 Jan 2022 20:56:32 GMT

Samsung galaxy s20 doesn't even have an input for the portable card swiper, so I can't even take any orders any more now that I've upgraded my phone.

Re: Meet the Device Experience team: How can we help you better manage your devices?

xyz — Fri, 14 Jan 2022 03:20:01 GMT

Donnie - research Sensorpush - not associated with them - but utilize in 2 units - track multiple cooler/freezer units for reasonable one time expense.

Re: Meet the Device Experience team: How can we help you better manage your devices?

aroger317 — Fri, 14 Jan 2022 03:23:40 GMT

Will square offer direct digital downloads? I work with a lot of digital files and would like for customer to have them automatically download or emailed once purchase is made. I’m currently using 2 systems but would love to have this option in one. I love the easy design feature with square but I would love to have my customers come to one website.

Re: Meet the Device Experience team: How can we help you better manage your devices?

PartyManiaMD — Fri, 14 Jan 2022 03:24:02 GMT

I am currently using Square for retail on a Square Register.

Is there any intent to streamline receiving/adding product on a square register?

Currently adding new product on Square Register leaves a lot to be desired.

Can't add vendors, vendor item #'s, or see current cost of product.

When on Square Register you can't search by vendor and to check current quantity you have to go into each item.

More functionality from the square register would be great.

I also noticed that the default functionality of square register seems diminished when using square for retail. A lot of the functionality like grids, adding discounts, etc seems to go away when you upgrade to square for retail on a square register. What's up with that? It seems like we should be getting more functionality not less.

Overall I am still enjoying using square register especially since your team helped me upload my inventory. I just hope eventually functionality and ease of checking inventory will be improved.

Re: Meet the Device Experience team: How can we help you better manage your devices?

aroger317 — Fri, 14 Jan 2022 03:25:19 GMT

Will square allow options for Sezzle or Afterpay to be used as payment options?

Re: Meet the Device Experience team: How can we help you better manage your devices?

TICE — Fri, 14 Jan 2022 03:31:06 GMT

An overnight update last month sometime made it so that the customer display on the square register never turns off. It used to work fine, e.g. both screens sleep at the same time, but this update messed it up, now the main screen only sleeps, the customer screen remains on 24/7. We're afraid it's going to burn-in the screen, so we now resort to turning off the registers at night. When will this be fixed?

Re: Meet the Device Experience team: How can we help you better manage your devices?

GourmetOnWheels — Fri, 14 Jan 2022 03:34:43 GMT

Square has the Cash App easier to use than Venmo and much safer to use.

René