thread Re: Gift Card Q&A: Ask our product team anything about Square Gift Cards in Archived Discussions (Read Only)

Gift Card Q&A: Ask our product team anything about Square Gift Cards

Tom — Mon, 15 Jul 2024 19:50:48 GMT

👋 Hello Seller Community!

With the holiday season in the rearview mirror, our Square Gift Cards joined our forums to address all of your post-holiday gift card questions. Thank you to everyone who participated and stay tuned for a recap of the main themes that were brought up!

A few example questions:

Gift Cards were a large portion of my sales during this holiday season, what are the best practices for managing redemptions?
I'm new to Square, what do I need to know to get started with Gift Cards?
If I could do "_______" with Square Gift Cards, it would make a big difference for my business.

Re: Gift Card Q&A: Ask our product team anything about Square Gift Cards

Thespringsresta — Fri, 28 Jan 2022 04:23:34 GMT

link to gift card on my website is missing

Re: Gift Card Q&A: Ask our product team anything about Square Gift Cards

DancingBearChoc — Fri, 28 Jan 2022 12:31:09 GMT

I ordered custom gift cards at the beginning of Jan and I’m wondering if I can get a ETA or tracking info? I do not see any link or contact method from the ordering process.

Re: Gift Card Q&A: Ask our product team anything about Square Gift Cards

Mystical_1331 — Fri, 28 Jan 2022 23:25:22 GMT

I would like to know if I could order gift cards with a preloaded amount already on them to give away to customers. I would also like to know if I could have cards for a membership type program to be scanned to give members rewards/discounts at time of check out.

Re: Gift Card Q&A: Ask our product team anything about Square Gift Cards

rjonin — Sat, 29 Jan 2022 20:15:36 GMT

I'd like the Square gift card language removed when selling e-gift cards. Is that something the company would consider? The e-gift cards say there is no expiration date. That doesn't work for many businesses.

Best,

Alicia

Re: Gift Card Q&A: Ask our product team anything about Square Gift Cards

artizansty — Sat, 29 Jan 2022 20:32:48 GMT

If I could easily tie a gift card to a customer record, this would make a big difference to my business. It would add a level of traceability and means if a customer lost it, we could still allow them to redeem.

Re: Gift Card Q&A: Ask our product team anything about Square Gift Cards

SelfieWRLD_NoVa — Sun, 30 Jan 2022 02:49:13 GMT

Hi! I'm Nytasha and have been operating my business, Selfie WRLD NoVA DC. I am preparing to open a second and third location this month and would like Gift Cards to be sold and redeemed at any of the locations. Is this possible, and if so, what do I need to do to set this up? I already sell Gift Cards at Selfie WRLD NoVA DC and plan to also sell gift cards at my two newest locations. I want gift cards to be redeemable at any of the 3 locations. Looking forward to getting a response and getting this set up for my customers. Thank you!

www.selfiewrldnovadc.com

www.selfiewrldatlanta.com

www.selfiewrldvb.com

www.selfiewrld.com

Re: Gift Card Q&A: Ask our product team anything about Square Gift Cards

SuN33 — Sun, 30 Jan 2022 13:27:10 GMT

It would be hugely beneficial to allow clients & customers to redeem gift cards online when booking appointments.
It would be amazing to have the ability to take a valid e-mail address or phone number of the recipient when someone purchases a physical card. Will purchasers always have that info? No. But for those who do, this would help. If there is any possible way of tracking recipients of physical cards, I'd love to know.
For gift cards purchased online, it would really help if business managers could e-mail recipients, to nudge them to come in and redeem their gifts.
If there is a reason a business is not allowed the privilege of e-mail access of the recipient, perhaps the issuer (Square/eCard Systems) could send out occasional reminders to redeem?

Cheers!

Re: Gift Card Q&A: Ask our product team anything about Square Gift Cards

PawsUp — Sun, 30 Jan 2022 19:36:42 GMT

I have both paper gift certificates and the plastic Square gift cards. I would like instructions on how to redeem a paper gift certificate as it has been an extremely frustrating process. The plastic gift cards took a very long time to arrive so during the 4th quarter I had to offer paper certificates. Redeeming them in the system has been a challenge. Please provide step by step instructions on redeeming paper certificates.

Thank you,

Tracey

Re: Gift Card Q&A: Ask our product team anything about Square Gift Cards

YCP — Sun, 30 Jan 2022 20:49:27 GMT

Why are we limited to only one company in which to purchase gift cards from? I ordered pre-designed GC almost 3 weeks in advance for my opening and of course they didn't arrive in time. I had to call and then they expedited after they told me in takes at least 2 weeks. Once they realized it ha been over 3 weeks they expedited. They are super expensive for a new business who isn't ordering 500. I wish we had other options.

Re: Gift Card Q&A: Ask our product team anything about Square Gift Cards

phillylobster — Mon, 31 Jan 2022 02:47:56 GMT

Can a physical gift card be re-used? In other words, if a gift card is fully depleted by a customer, can I resell that "used" gift card to another customer with a reloaded balance? This would help eliminate waste and obviously cost.
Can a physical gift card be deactivated? If a customer claims they lost it, could I somehow identify that particular gift card, transfer the balance to a new gift card, then deactivate the previous one? (Is this even a good idea?)

Re: Gift Card Q&A: Ask our product team anything about Square Gift Cards

artizansty — Mon, 31 Jan 2022 08:55:12 GMT

Yes @phillylobster @gift cards can be reused! Just be sure to reset it before giving it out for re-use. Another thing to keep in mind is to train staff to be careful when checking the history of a gift card (in case they try to validate past purchases if a customer claims to not have a receipt or something), as I don’t believe that gets wiped, so while the balance clears, the till will still show the full history of that card (customers won’t).

Here are steps on how to reset a card on POS (you can also look up the card on Dashboard and clear the balance):

Click the Gift Card section on the till.
Click the Gift Cards button.
Select Check Balance.
Swipe or type the gift card number and click Continue.
Click Clear Balance.
Click Reset Gift Card.

There is no “deactivate and transfer” feature but that would absolutely make sense! Instead just lookup the gift card by number in your Dashboard and you can clear the balance from there, then reissue a new one. We’ve developed our own terms and conditions for gift cards and put them on our website (and printed the address in the card - artizanjewels.co.uk/gift-cards) as it makes expectations clear at the start, for this very reason as it makes expectations clear at the start there is no way to “recover” that money if someone insists they lost it and we don’t have the number.

Re: Gift Card Q&A: Ask our product team anything about Square Gift Cards

lgmbts — Mon, 31 Jan 2022 13:51:34 GMT

1. If someone receives an e-gift card, can the funds be transferred to a physical gift card?

2. The instructions for redeeming an e-gift card have been confusing for the guest. Instructions say that they can be redeemed by email or phone number, but when we try to use these methods, it doesn't work. The only way we are able to redeem an e-gift card at the register is by using the actual card account number. What are we missing?

Re: Gift Card Q&A: Ask our product team anything about Square Gift Cards

jbcrumbs — Mon, 31 Jan 2022 17:25:55 GMT

I am unable to give gift card balances to customers even their phone numbers or emails on file if they have lost their card or their eGift certificate. Is there another way i am able to help them know how much is left prior to sale?

Re: Gift Card Q&A: Ask our product team anything about Square Gift Cards

neutral — Mon, 31 Jan 2022 20:39:45 GMT

Customer lost physical gift card, but have a digital receipt of the gift card purchase that contains the link to the last 4 digit. How to redeem or transfer the funds to a new card?

Re: Gift Card Q&A: Ask our product team anything about Square Gift Cards

SweetThea — Mon, 31 Jan 2022 23:09:29 GMT

I am currently having problems, like the one below. Customers can purchase the cards on our Weebly website, they get an email confirmation receipt, but no barcode/QR code to facilitate the purchases. I just hit 'resend' on both the purchases, but nothing. What am I missing here?

"My son sent me a Gift Card and he received his confirmation but no Gift Card came through to me.

I tested the system and purchased a $10.00 Gift Card for myself as well.
I also received the confirmation but no Gift Card.

I have attached the two confirmations."

Re: Gift Card Q&A: Ask our product team anything about Square Gift Cards

rollershirts516 — Tue, 01 Feb 2022 02:45:16 GMT

Do you need to have a Square website in order to use the e-cards? I have setup e-cards and have an active link, but how do I get customers to use the gift card on my site hosted elsewhere?

Re: Gift Card Q&A: Ask our product team anything about Square Gift Cards

LLHawaiian — Tue, 01 Feb 2022 04:38:18 GMT

I have multiple stores, would the accounting be difficult if a customer's purchases a gift card from one store and uses it at another store? How does the store that purchased the gift card get the credit for that sale? Do we sell gift cards that can only be redeemed at that store and no other store?

Re: Gift Card Q&A: Ask our product team anything about Square Gift Cards

MudMN — Tue, 01 Feb 2022 04:53:08 GMT

Hello: I see the plastic gift cards come with a QR code now. It would be great to print out a QR code on e-gift cards, too, so we would redeem by scanning rather than entering 16 digits. I don't take e-gift cards because we are a retailer, which slows us down to enter the long code. We would sell a lot more if this scanning were an option. Thanks!

Re: Gift Card Q&A: Ask our product team anything about Square Gift Cards

letsrankseo — Tue, 01 Feb 2022 12:09:39 GMT

I am pretty sure I ordered some as well for Let's Rank SEO.

Should I just reorder them?

Thank you,

Joshua Simi